Quote Originally Posted by Bob View Post
I used Team Viewer to support my Customers which is just like being in front of their Computer.

It is free for personal use

If Lucas is happy to let Rusty Nail access to his Computer he could do a full restore for Lucas

Needs to be installed on both Computers

http://www.teamviewer.com/en/index.aspx
team viewer is a great program bob, however it is not suitable for this application, it needs to be run from within windows and to fix lucas's problems he would need to reinstall windows fully not just a restore. the best i can offer is to talk him through it over the phone. its really straight forward, and once you take care of the begining the computer will do it all itself.