ARB, TJM or Independants

[TheLocksmith]

Locksmith,

I better add, in case you missed it the first time, I agree that they always should offer to return the parts removed ....

That would be the right thing to do.

Mic

Thanks m8, did read. I think it's the only honest thing to do. I know that's how I conduct my business. Found wallets, phones, dogs. I found a excavator bucket in the middle of the road one day. No name, just a serial number.

Took me 3 days, about 40 phone calls but found the owner. It was a custom bucket for trenches and cost almost $3000. The bloke couldn't believe he got it back. He spent 3 days cursing and upset.

That's your reward for doing something good, changing someone's circumstances

[Hodge]

Locksmith.
If the fact they were trying to sell other peoples stuff, without first asking the customer whether they want the items back or not is true, well then definitely that's not on. Who would not be pissed off at that. But there is far too much generalization going on here that the whole corporation is misleading.

Been going to the local ARB store long before they actually became an ARB franchise. They've changed many bodies in there throughout the years, but there remain 2 blokes that were there since pretty much day 1. Like bloodyaussie, I try and do my best to only deal with them 2 and nobody else, but if they're busy well then I have no choice. Over the years on many occasions these guys have bent over backwards for me when they simply shouldn't have. I'm talking about bringing in 3rd party parts which I didn't buy from them, and got them to fit it for me, and when things didn't work out, they rang around on my behalf to try and rectify the issue. I've had them talk me out of replacing parts that were already on my car, with their ARB stuff, when in fact I wanted the ARB stuff. So I walked in prepared to spend $ on ARB, but they said not to bother. Could have easily taken my money. One of the blokes, even politely asked me if I'm sure I wanted to pay THAT much for something, when it's on eBay for far less. He couldn't match it. But once again I could have been ripped off hard.

On the contrary though, they have had absolute oxygen thieves working there. Blokes that wouldn't know if you were up them. Just no passion for serving people and suggesting things outside the box. I don't know how they got employed but they did. Few of them didn't last long, thankfully.
And as my previous post, I repeat. Every time I had parts left over after getting something fitted I got asked what I wanted to do. I needed a rear bumper recently, and walked in there to ask if by chance they had some, the bloke walked me back there to a huge stack of front and rear bumpers, springs, shocks, rims, tubs... from all sorts of vehicles band-it taped up ready for the recycle truck. They had these coming out of their ears. I doubt very much this store has any time or any feasible purpose to sell them.

Just my 2c.

[TheLocksmith]

Hey Hodge, love peoples 2c

If you read the original post, I mentioned no names and speak well about the people. This post was not about attacking a company .

It was more about hearing from others about places/people they recommend.

Topics just came up that hit my vent button

Think about now we have $2 I'm off to Macs for there specials menu

[firm351]

If you read the original post, I mentioned no names and speak well about the people. This post was not about attacking a company .

Locksmith, you may not not have started this thread to attack the company but you certainly got there eventually

[TheLocksmith]

Locksmith, you may not not have started this thread to attack the company but you certainly got there eventually

Yes when I posted the (ARB =) I wasn't in the best of moods. I did retract the comment and delete and put (.....comment withdrawn) but was quoted on it. So I reinstated my comment because I had been quoted.

Sorry about it no, should have kept comment to myself? Live and learn.

[Hodge]

Think about now we have $2 I'm off to Macs for there specials menu

Literally had some 15 minutes ago. Still a bit peckish so, I'm thinking subway now.
And just thought I'd mention, not accusations coming from my end about you or anybody else attacking any company as such. My post was aimed as a fact that yes you have sour apples in each basket. I wish we lived in a perfect world where every store had friendly, helpful staff who would think outside the square to help you out. Unfortunately that's not the case.

[ARB 4x4 Accessories]

My statements are for ARB. So it's Ok to take $80-$100 worth of someone else's property and sell on ebay ok in your eyes? ARB selling other people's property is ok and a standard practice? ... But hey it's only $80-$100 worth of looting so that's ok?

Hi guys, I just wanted to clear this up.

TheLocksmith, ARB policy is that all removed OEM components should be offered back to the customer post fitting. 90% of customers are happy for us to discard them and a small minority opt to keep them. From our point of view, we'd much rather have the customer take the components with them.

If this hasn't taken place in your case, particularly if you've requested that they be returned, then this is disappointing and I can understand your dissatisfaction.

However, your suggestion that we intentionally loot OEM components in order to on sell them is simply incorrect. All discarded OEM gear is recycled (or destroyed if it isn't recyclable). Metal components are separated from plastic ones (lights removed from bars etc) in order for them to be recycled separately.

If you're still having issues with the store/stockist in question, then we'd be happy to follow it up for you. Shoot me a PM with some further details and I'll pass them on to the Store Manager.

Cheers, Sam.

[TheLocksmith]

However, your suggestion that we intentionally loot OEM components in order to on sell them is simply incorrect. All discarded OEM gear is recycled (or destroyed if it isn't recyclable). Metal components are separated from plastic ones (lights removed from bars etc) in order for them to be recycled through separate facilities.

Cheers, Sam.

Hey Sam, is the recycling company called eBay by any chance?

Sorry had to take that one.

So what you are saying is any good parts do not get sold on? Either via eBay, wreckers or in store?

[ARB 4x4 Accessories]

Across our network we literally remove tonnes of OEM equipment from customer vehicles each year, most of which is consciously left with us by the customer.

As I've mentioned, all discarded OEM gear is either recycled or binned. Each store is individually responsible for how this is handled. Suffice to say though, that the overall effort and cost to discard these unwanted components is substantial.

We certainly don't intentionally loot customer vehicles in order to make a profit. In all cases, our preference would be for customers to take this equipment with them and discard of it themselves.

In some cases (tyre distributors for example) businesses actually charge the customer a fee for the disposal of unwanted parts. We haven't gone down this path.

Cheers, Sam.

[Bloodyaussie]

See what happens when you spend up mate... you get ARB respond online!!!!

Now all I need is 4wd Systems to fricking get online? I probably have not spent enough for that?