ARB, TJM or Independants

[MudRunnerTD]

A - Aggressive
R - Ripoff
B - Bullshi*ers

That would take your last coin out of your glovebox and feel around under your back seat to fleece you of every last thing they think they can get without you noticing!!!!

Sorry I made a mistake, they would do it right in front of your face.

Sorry mate your comments don't sit we'll with me at all. ARB are an Aussie Owned and Operated World Class company Developing World Class Leading products and flying the Australian flash with pride.

You are hanging them out to dry because your local did not put all the scrap bits back in your car! 90% of their customers would thank them for disposing of them for them rather than expecting the customer to deal with the stuff being ripped off.

To date you have highlighted a pair of rear bumper lights that you did not get back? I read that you have probably now received them? I acknowledge that yes those light would probably get you $80 to $100 on eBay. Happy days! What else did they "Loot" from you? Your suggesting its an orchestrated Robbery by the Company and this is simply Not Accurate. Other members above have advised you that their local ARB operate differently?

I appreciate that you are unhappy that you are part of the 20% of the population (probably 5%) who want their old rear bumper back. If you had had it dealer fitted it would have been fitted at the same ARB by the same Bloke, you would have paid a Dealer Premium for it and you WOULD NOT have got your old bar in the back of your car.

I am happy for the forum to be used for a Name and Shame when it's reasonable, I am not sure ARB deserve to be dragged through the mud on this occasion though.

No disrespect intended mate, I just like to see a balanced regard for our community and our Industry. There are Plenty of Rouges in the 4wd industry in Australia, most choose to try and Copy the likes of ARB because they are the Benchmark. They deserve that Benchmark IMO.

Regards MR

[gaddy]

Over the last 20 years I have used my local ARB and never a issue ,I had a duel battery system play up 18 months after buying , instead of waiting to hear from the manufacturer i was given a rePlacement that day . have never bought on line I like to touch and see what I am buying , I also use my local 4x4 shop ( Redlands ) when ever I can ,

[TheLocksmith]

I acknowledge that yes those light would probably get you $80 to $100 on eBay. Happy Days!

Regards MR

My statements are for ARB. There is a lot more to this story than stated here. Was hard enough getting the parts back. Was tried to be talked out of taken them. Still missing parts on items returned and items. The lights were taken off. Cost me a slab of beer to get the job done in a day. If I hadn't notice the removed lights I am sure I wouldn't have got a call.

So it's Ok to take $80-$100 worth of someone else's property and sell on ebay ok in your eyes? ARB selling other people's property is ok and a standard practice?

Not having a go at you but saying I'm putting down a great Aussie icon is going a bit far. I asked for my belongings returned and didn't get it. But hey it's only $80-$100 worth of looting so that's ok?

[Bloodyaussie]

While I was getting my shocks charged up the other week I found them to be complacent and there is one bloke there that is sorry to be alive and upon my return I could take it no more and when the other bloke asked me I said out loud "what is this guys problem, is my money not good enough" he must have said something to the owner as he came out and served me himself and offered me lots of advice... the bloke I normally deal with was busy and he is always polite and helpful.

When I went back for advice about placement of shocks they were again very vague and did not offer any advice even though I still spent money while I was there .... find it conflicting sometimes and I have said to my wife its because I dont have a GU8 and an open cheque book and she said how do they know that maybe one day you will!!

My old boss puts the same effort into selling a $10 part as he does a $5000 part.................

As for your parts I dont think they were trying to rip you off I just think the attention to detail was overlooked ?? edit just read what you wrote and fair enough I would be pissed to mate!!!

[Clunk]

Ive found them to be a bit hit n miss..... some good sales guys ready and willing to help. Then others who are right arrogant pricks who dont give you the time of day.
But I agree with others and I dont care how much a part does or does not cost. If they romove something off your car, it should be given back or at least they shiuld ask if you want it back or not.

Tappin on the MC phone

[Winnie]

My old ARB in Traralgon were all pathetic. They did not want my money and I suspect as Jonathan said is because I only drive an old GQ and am not going to go an fully pimp a new GU or similar. Been to ARB here in Warragul and they are great, never bought anything off them but they are always very helpful. I don't hold it against ARB but the shop itself.

Trying to use Motorculture

[growler2058]

I have not had any good experiences at *** and as I said in a previous post a year or so back about brand new bars that were rusty being replaced with brand new rusty bars and the sh1t attitude from this particular store they've lost me
Only go to TJM now for wifeys Prado needs

[happygu]

A - Aggressive
R - Ripoff
B - Bullshi*ers

That would take your last coin out of your glovebox and feel around under your back seat to fleece you of every last thing they think they can get without you noticing!!!!

Sorry I made a mistake, they would do it right in front of your face.

I now think quite the contrary Locksmith,

I have always used mostly ARB gear, as it is fantastic gear but at high prices. When I bought a vehicle in 2008, I thought it is time to give everyone a go, so I did the trudge around all of the majors to look at all their gear.

When it came down to it, the gear that was cheaper from other manufacturers wasn't of the same quality and purpose, and for any of the gear that was of the same quality and purpose, it was around the same price.

Nowdays there are a few independents which specialize in Bullbars, or RearBars, etc, which are great quality and at great prices, but you have to order the gear sight unseen from all over Australia to get it. There has to be a small price to pay for someone like ARB, which has everything all in the one place, has to pay staff to support and service the customers, pay for showrooms and the like, pay for equipment fitters..... the list goes on.

Sorry to hear about your grievances Locksmith, but I am sure that they don't have time to list all your gear on EBay to flog it off ..... it all goes in the bin, as a service to you.

You complained that it took them so long to get your lights back to you ... you got your lights back OK, but they may not have been from your vehicle, as yours may not have been retrievable from the dumpster.

Mic

[happygu]

Locksmith,

I better add, in case you missed it the first time, I agree that they always should offer to return the parts removed ....

That would be the right thing to do.

Mic

[TheLocksmith]

They like to keep the valuable stuff. Didn't offer to take my lunch wrappers from the floor?

I was taken to their pile of bumpers, the old, the scratched, the worthless. Didnt see any new ones in the pile? I did a close inspection of the old ones and they have take out all the lights, globes, brackets etc. Where did they all go?

There was new cars in the workshop, finished. Why wasn't the new bumpers on the old bumper pile? I know they weren't in the back of the new rigs.

As I was making my point I was rushed out of the shop as 4 other people were listening to my comments as their new rigs were in the drive ready to go.