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I have delt with them, I have a roof top tent an awning and a roof rack.
The awning broke off at the hing points, so i made my own hinges out of a block of ally. He is now getting his made the same in china.
In the end i took the annex and mossie net off and put my home grown thing back on.
The roof rack, powder coat was chipped off in places, now its all chipping off and showing rust on the pipe work, it was just to heavy for the Chinese to move without dropping it when packing, on top of that experience tells me that it has not been clean before powder coating and also not been cooked long enough.
The tent, the cover is not water proof and allows water into the mattress, its stained.
However the owner has promised me that all would be replaced.
At his cost? We will see soon enough.
Or its off to fair trading from me and him as well as consumer affairs.
The reason i took the awning off was that i found it to hard to put up on my own.
I also added stiffeners in 2 places so it didnt flap up and down, as mentioned these things will take off in the slightest of winds.
As for the winch.
I dont have one of his but i have seen others pulled apart on his work bench every time i have been there.
I found the bloke reasonable to deal with face to face.
His mobile will tell you dont leave a message because i dont bother answering them.
Apart from the finished product and the lack of care taken during production, all of the welds on the roof rack did pass my inspection.
I did warn him that i would be checking this out.
To fix the tent issue, all that is needed is longer sides.
He filmed all of my problems while i was there.
I guess it will be a Waite and see what happens with my concerns.
I found the mattress to be ok its 60 mm high density foam.
Shop around, check them all out before you jump in.