
Originally Posted by
Bigrig
Thanks mate
I'll go one step further - an example which is not trying to open a debate, but when I got my snorkel I was looking at Safari as they are a large and well known superior product (which Pete agreed with), but he suggested I go with Ironman which is actually cheaper - the reason? Because he has forged a strong dealer relationship with ironman and knows they will stand behind him and their product. Safari has a six year guarantee that they proudly splash about, and he stated "good luck trying to get them to honour it" ... essentially they'll put you through the wringer after 2 years if something goes wrong, and basically sap you of any will to get it replaced under warranty. The ironman only has twelve months warranty, but he stood by it and said if it showed true signs of perishing (or whatever), he pretty much guaranteed they'd replace it to protect the brand. Dhuck is an ex-plastics industry worker, and he said the same thing - the PVC used for them is basically the same compound when tested, but Safari use the name (big player) and a bullsh!t guarantee to price up their product - remember the movie Tommy Boy? To quote "I could take a sh!t in a shoebox and put a guarantee on the side, and all you'd have is a guaranteed piece of sh!t" ... it's the people and their genuine concern with maintaining their business that makes the difference ... and if you have to pay a bit more for that, then so be it - you'd be paying a lot more for it in future if they aren't around!!!!