The saga continues: This prick has basically stolen his identity and has now scored a new iPhone from Optus, they went into an Optus store and got it over the counter. They have also tried opening an account with Flexi-rent, this one was declined.
He has had to organise for a credit report to be sent to him and sign up for 12 months of credit alerts, so everytime someone makes an enquiry on his credit record, he will be notified.
It turns out that they have his old drivers license which was stolen about 4 or 5 months ago. We asked the bank manager how someone who is obviously not him can use his license to withdraw his money. She replied that not everyone looks like their license picture FFS! You would think bank staff would be trained to be a bit more suspicious. The story changes every time we talk to them, but the bottom line is he still doesn't have his money back and this thieving prick is running around racking up debt in his name.
It's going to be a bit of an ongoing saga I think and hopefully we have caught it early enough and it doesn't do too much damage to his credit rating!