After a lot of unanswered emails.
I post this

I'm going to keep posting this to I get a proper answer.

Regarding order 9500000510.
To put it bluntly, where the @$#! is it.?
Have emailed info and got a reply from Cassandra Kirton saying Your request (#225690) has been solved. WTF???
I have nothing...

And now they have blocked me.