I knew they stuffed up... had a heap of emails I did not read yesterday and when she said that she had sent it 3 times and asked me to check my junk folder I told her I did not have one and for her to check the spelling on the email (even after they read the email back to us twice on two occasions) we finally got what we wanted 5 min after I texted her last night telling her to check on her end..... Real estate agents are arrogant pricks who seem to enjoy talking down to you when they think there is nothing in it for them.