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Just got the phone call, was pleasant enough, apparently there had been a problem her skype (probably hacked as well?) English isn't that great, but we got there in the end.
Ended up offering me refund + more money again, but after refusal she told me to pick whichever light-bar I wanted from their Australian stock and email them the link. I told her I would be after A bar of equal specifications to the one that was listed. She said that was fine and she'd have to check quantities before she could confirm it. Almost smells like another bogus story, but we'll see.
For the record I'm still expecting nothing and expecting to have to lodge a claim with paypal.
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