Disappointed MudMap Customer missed out on Upgrade

[BigRAWesty]

G'day everyone,

My name is Maria from Mud Map. I hope you all had a great weekend. Thank you very much for the guys that gave us the link to this thread. Thank you very much for having us on your forum. I will make a comment to address the Mud Map 2 launch and the difference between the 2 apps. I will break my comment into 3 sections a) looking at the difference between the two products, b) looking at the ongoing free updates and support that has been given to Mud Map HD, c) looking at an understanding that purchasing one product made by a brand does not entitle a customer to every single product released by that brand.

A) Difference between Mud Map HD and Mud Map 2

Mud Map HD and Mud Map 2 are two different products.

The core map used by Mud Map HD is totally different to that of Mud Map 2. The Mud Map HD Smart TOPO map is made up of NAVTEQ data, which is a commercial grade navigation data base which supports auto routing. The Mud Map 2 core map uses a community initiative and allows the MUD MAP mapping team and the community to edit the data and allows for manual routing.

To read more on the differences and why they are separate products please visit this blog post: http://blog.mud-maps.com/blog/2013/c...d-map-hd-users

B) Ongoing support for Mud Map HD customers:
Mud Map has continuously supported the Mud Map HD app and will continue to do so. Since the launch of Mud Map 2, Mud Map HD customers have received 3 free updates that is more than one update every 2 months.

The following updates were released as part of ongoing support for Mud Map HD customers:
- May 28 2013:Brand new free Fraser Island map added and improvements to SmarTopo
- June 2013: stability and functionality update
- September 11 2013: Brand New Barrington Tops NP map added free of charge

As well as these free updates we have also added iPhone 5 compatibility to ensure the app runs smoothly on iPhone 5.
I think to state that no support is given to Mud Map HD customers is not an accurate interpretation considering we have offered continuos support and updates and are continuing to do so.

C) Purchasing a product from a company does not entitle customers to all products made by that brand.

Generally purchasing one product from a brand does not entitle a customer to all products made by that brand. For example if I purchase the iPhone I would not expect Apple to then give me the iPhone 2 free of charge, then the iPhone 3 all the way up to iPhone 5s. Even though there are similarities between iPhone and iPhone 2 I understand that they are separate products and would not expect a free new product with every release of an iPhone.

With apps this works the same way. For example if I purchase Angry Birds Original this does not automatically entitle me to all subsequent Angry Birds apps such as Angry Birds Chrome or Angry Birds with friends. Each game is different even if they hold the same brand name and have some functions that are similar.

Similarly Mud Map HD and Mud Map 2 have similarities between them but they are at the core 2 different products. We have offered updates and free maps for both products and will continue to do so, however purchasing one product with the Mud Map brand does not equate to ownership of all subsequent products with the Mud Map brand on them.

We will continue to support and provide free updates to Mud Map HD customers and we feel Mud Map HD is a fantastic product using high quality data and offering great features.

Thank you all so much for having us on, and allowing us to comment on this thread.

Warm Wishes,
Maria from Mud Map

Thanks for jumping on Maria.
Can you please confirm the current versions of both MMHD and MM2 so the members can verify they have the current versions?
And are all updates available from the respective stores still?

[MudMap]

Thanks for jumping on Maria.
Can you please confirm the current versions of both MMHD and MM2 so the members can verify they have the current versions?
And are all updates available from the respective stores still?

My pleasure Kallen,

Thank you for giving me the link.

Absolutely to confirm you have the current versions please ensure you have: 3.5.12 of Mud Map HD and 4.2 of Mud Map 2. Another easy way to do this is to go to your App store and look under "Updates" section. Any updates for apps will come up here so you can check that way too. Yes all updates are available via the App store.

Warm Wishes,
Maria from Mud Map

[MudRunnerTD]

G'day everyone,

My name is Maria from Mud Map. I hope you all had a great weekend. Thank you very much for the guys that gave us the link to this thread. Thank you very much for having us on your forum. I will make a comment to address the Mud Map 2 launch and the difference between the 2 apps. I will break my comment into 3 sections a) looking at the difference between the two products, b) looking at the ongoing free updates and support that has been given to Mud Map HD, c) looking at an understanding that purchasing one product made by a brand does not entitle a customer to every single product released by that brand.

A) Difference between Mud Map HD and Mud Map 2

Mud Map HD and Mud Map 2 are two different products.

The core map used by Mud Map HD is totally different to that of Mud Map 2. The Mud Map HD Smart TOPO map is made up of NAVTEQ data, which is a commercial grade navigation data base which supports auto routing. The Mud Map 2 core map uses a community initiative and allows the MUD MAP mapping team and the community to edit the data and allows for manual routing.

To read more on the differences and why they are separate products please visit this blog post: http://blog.mud-maps.com/blog/2013/c...d-map-hd-users

B) Ongoing support for Mud Map HD customers:
Mud Map has continuously supported the Mud Map HD app and will continue to do so. Since the launch of Mud Map 2, Mud Map HD customers have received 3 free updates that is more than one update every 2 months.

The following updates were released as part of ongoing support for Mud Map HD customers:
- May 28 2013:Brand new free Fraser Island map added and improvements to SmarTopo
- June 2013: stability and functionality update
- September 11 2013: Brand New Barrington Tops NP map added free of charge

As well as these free updates we have also added iPhone 5 compatibility to ensure the app runs smoothly on iPhone 5.
I think to state that no support is given to Mud Map HD customers is not an accurate interpretation considering we have offered continuos support and updates and are continuing to do so.

C) Purchasing a product from a company does not entitle customers to all products made by that brand.

Generally purchasing one product from a brand does not entitle a customer to all products made by that brand. For example if I purchase the iPhone I would not expect Apple to then give me the iPhone 2 free of charge, then the iPhone 3 all the way up to iPhone 5s. Even though there are similarities between iPhone and iPhone 2 I understand that they are separate products and would not expect a free new product with every release of an iPhone.

With apps this works the same way. For example if I purchase Angry Birds Original this does not automatically entitle me to all subsequent Angry Birds apps such as Angry Birds Chrome or Angry Birds with friends. Each game is different even if they hold the same brand name and have some functions that are similar.

Similarly Mud Map HD and Mud Map 2 have similarities between them but they are at the core 2 different products. We have offered updates and free maps for both products and will continue to do so, however purchasing one product with the Mud Map brand does not equate to ownership of all subsequent products with the Mud Map brand on them.

We will continue to support and provide free updates to Mud Map HD customers and we feel Mud Map HD is a fantastic product using high quality data and offering great features.

Thank you all so much for having us on, and allowing us to comment on this thread.

Warm Wishes,
Maria from Mud Map

Thanks for your reply Maria.

Could you also comment on the future support that will be offered to MM HD? I note that you have recently sent an update but the member was concerned that since the release of MM2 the MMHD will no longer be supported?

Regards MR

[Drewboyaus]

Thanks for responding Maria, your response was considerably more detailed than my previous experience.
I still would like to query some of your assertions but I am on the mobile and it is hard to go into detail.
I just wanted to let you know I have seen it and appreciate your consideration and will address it in due course.

[MudMap]

Thanks for your reply Maria.

Could you also comment on the future support that will be offered to MM HD? I note that you have recently sent an update but the member was concerned that since the release of MM2 the MMHD will no longer be supported?

Regards MR

Hi MR,

Thank you for your comment. All of the 3 updates I spoke about were delivered after the launch of MUDMAP 2. As mentioned in my previous comment there has been more than one update per 2 months to Mud Map HD since the introduction of Mud Map 2. We plan to continue updating and supporting MUDMAP HD as we think it is a great product. The most recent update was delivered this month so there are not plans to stop updates and support to this product.

Warm Wishes,
Maria from MUDMAP

[AB]

Welcome to the forum Maria, once you have sorted out the questions feel free to become a vendor sponsor to get your product noticed (link at top of forum).

[NissanGQ4.2]

feel free to become a vendor sponsor to get your product noticed (link at top of forum).

Please note Maria, Only paying vendors are allowed links in there signature's so I have just removed your links

Kind Regards

Todd

[NP99]

MM, we'll done on the response. That's the standard I would expect. What was the reason mm hd was superseded?

[MudMap]

Welcome to the forum Maria, once you have sorted out the questions feel free to become a vendor sponsor to get your product noticed (link at top of forum).

Hi AB,

Thank you very much for the warm welcome. I look forward to being around to answer any question and hopefully make some good mates too.

[NissanGQ4.2]

MM, we'll done on the response. That's the standard I would expect. What was the reason mm hd was superseded?

MM HD was never superseded, they just released a different version that does different things