How important is customer service to you?

[DX grunt]

We have a local family run furniture/bedding shop nearby, who have built their business on competiveness and service. A couple of examples....we were having trouble with a matress with a 15yr warranty.....they took it back to the manufacturer for free, and it only cost us freight to get from the manufacturer back to their shop. They then gave us a lend of their trailer and matress trolley to bring it home - no charge (150km round trip)

My step daughter bought a heap of furniture off them and they were going to pack their trailer up and protect the furniture, then let her borrow it for the 800km round trip to return the trailer - for free, but my wife decided to use our trailer. Never the less, they still packed our trailer for us and protected the newly acquired furniture.

Their after sales service is brilliant, and quite often their shop beats the city prices, too!

We've been dealing with this business for about 13 years now. In this shop you're not just a number or a stat for their till !!

[Winnie]

Ins hard at my work when people ask for advice on stuff. I work for an electrical wholesaler, people ask things like, what size circuit breakers should I use, what size cable should I use etc... I don't know, I'm not an electrician.


Sent from my iPad using Motorculture mobile app

[Clunk]

Ins hard at my work when people ask for advice on stuff. I work for an electrical wholesaler, people ask things like, what size circuit breakers should I use, what size cable should I use etc... I don't know, I'm not an electrician.


Sent from my iPad using Motorculture mobile app

Yeah you would think that the electricians coming in to buy the stuff should know lol............ I work for a company that supplies the electrical wholesalers.

My folks went to the Google Play Store and all they got me was this lousy Motorculture App!!!!!!!

[Drewboyaus]

Ins hard at my work when people ask for advice on stuff. I work for an electrical wholesaler, people ask things like, what size circuit breakers should I use, what size cable should I use etc... I don't know, I'm not an electrician.


Sent from my iPad using Motorculture mobile app

Jeezus, that is concerning..........what freaking trade school did they go to?


Tip tip tip......tap tap tap....

[Cuppa]

I think the worst customer service is the "Hello can I help you today" from the expert who isn't, 'cos they then carry on to try to sound as expert as possible when they know 2/3rds of FA. It's not their fault, they are inevitably empoyees of large franchises or nationwide hardware stores & it's what they are taught to do. It seems friendly & helpful but inevitably they know less than I do, recommend something I don't want, & generally waste my time. On the occasions when I do actually need their assistance their lack of knowledge shines through & I wish I hadn't asked. Unfortunately the places where you could buy nails in paper bags by weight & get advice on which were best for specific jobs have long gone.

There are still a couple of shops in town where I get good service. It can be months between visits, but I am always greeted by name & with a smile upon entry, & can always rely on gettng good advice. Both are farm supply shops.

Cuppa

[Winnie]

Nah it's the cashies that come in who are obviously going to do some of their own electrical work.

Trying to use Motorculture

[Clunk]

Nah it's the cashies that come in who are obviously going to do some of their own electrical work.

Trying to use Motorculture

Mate, I am dumbfounded at some of the questions we get asked by so called sparkies

My folks went to the Google Play Store and all they got me was this lousy Motorculture App!!!!!!!

[PMC]

G'evening fellow lounge lizards,

Great responses keep them coming! Hopefully some of the farken business described might just stray upon this thread. lol

Regards,

RLI

[P4trol]

G'evening fellow lounge lizards,

Great responses keep them coming! Hopefully some of the farken business described might just stray upon this thread. lol

Regards,

RLI

Probably the same day we see a farken blur moon.

[TPC]

I was working at Prominent Hill mine site several years ago setting up their communications system and had the need of various hardware items.
I drove into Coober Pedy on a Saturday and got to a hardware store just after 12 and drove into the car park and noticed it was closed.
The owner had just finished shutting up and he saw me and ran up to my car before I left to check what I want, I told him what I was after and he opened the store back up for me.
By the time I left I had about $300 worth of hardware and said I would be back again, he gave me his home number and said to call him any time and he would open the store for me.
That is what I call good customer service and it was good for him too as I probably spent about 4k at his store before the job was finished and told everybody else to go there.