GPS version of maps, Eclipse avn827ga, GU8

[Symmo]

Hi Jas, took your advice and went to the intro section. New to this forum business so hope I have done it right.

Thanks to Schanmala who started this thread, as I was none the wiser that the maps were so outdated. I have heard nothing so far from Consumer Affairs although it is registered with them. I received an automated email that stated it could take up to seven days for a response.....

[Sir Roofy]

hi jas, took your advice and went to the intro section. New to this forum business so hope i have done it right.

Thanks to schanmala who started this thread, as i was none the wiser that the maps were so outdated. I have heard nothing so far from consumer affairs although it is registered with them. I received an automated email that stated it could take up to seven days for a response.....

my guess mate would be new year but been known to be wrong

[sime]

Im interested to see if anyone gets the map updates. I have also sent Nissan Australia an email about the 2010 maps.

[happygu]

I tried with the dealer I purchased the car from after I realized 2 weeks into ownership...no luck for me.

[Symmo]

Hi Roofy,

Email from Fair Trading stated that their office will be closed 5 pm today and will reopen next year, so guess your right. I'm looking forward to see what their response will be.

It's dissapointing that Nissan Australia has overlooked current version of maps. Probably got a deal with Eclipse to increase their sales I'm guessing. And intentionally or not, Nissan did not make it known that the maps would be outdated by 2 years.

Not only the 50th Edition owners, this obviously affects all TI buyers and owners as well. So the more noise we all make the better our chances for current owners and future potential buyers of TIs to receive current maps to the date the item is purchased, as you and I would expect.

[Symmo]

This is the response from Fair Trading.

Your concerns were brought to the attention of ##########(Can I name and shame I would), Sales Manager at Lander Nissan, who advised that the navigation system was provided as a promotional item direct from Nissan Australia. As the unit was provided free of charge and with no information as to the currency of the maps, he is not prepared to cover the cost of the upgrades. He does not believe you were misled as there were no claims made about the navigation system at the time of sale.

When NSW Fair Trading receives a written complaint, it is our practice to attempt to resolve the dispute through negotiations between the parties. Fair Trading's intervention results in the resolution of more than 85% of matters. Where resolution of a complaint cannot be achieved through negotiation, Fair Trading advises consumers of the other options that may be available to them.

Should you wish to pursue the matter further, you may lodge an application with the Consumer, Trader and Tenancy Tribunal. The Tribunal provides an inexpensive and effective means of resolving consumer disputes and is capable of making enforceable orders. Please see the enclosed brochure and application form, or visit the Tribunal website for more details.

Blah Blah Blah..... At the end of all this, it's not worth the hassle to take it further and Nissan know this. I will just use my Garmin which cost around $100.00 and has lifetime free maps. It's also a lot easier to download maps to, as you need an SD card reader and the Naviextra website is a pain to navigate. Not happy Nissan, very dissapointed.

[NissanGQ4.2]

From what I can tell from Eclipse's website there has been no map updates since 2010 for Australia anyway Symmo, so you will have buckles of getting an update for that unit from them or Nissan.

Got u by the balls on this one.

I would pull the main system out, pull it apart, put a couple of minor scratches on the circuit board, put it back in and claim warranty and tell them you don't want the original system in but something else.

But that's just me

[Symmo]

Now that's an option I haven't thought of. Thanks for the info. I will stick with my Garmin (lifetime free maps), and consider your suggestion.

[NissanGQ4.2]

Now that's an option I haven't thought of. Thanks for the info. I will stick with my Garmin (lifetime free maps), and consider your suggestion.

Yeh your Garmin may have lifetime free maps but it doesn't mean they update them ever year so you can still get caught out having old maps

[Symmo]

A lot better than I got from Nissan and buying a brand new vehicle in 2012.