Overheating 2010 GU Patrol

[Goat]

Truck has been taken back to the dealer by tilt tray. Have spoken to Nissan Australia, and they said they have to wait until the dealer gets the truck back and attempt yet another diagnosis.

[threedogs]

As I said on your intro, leave it with them, tell them NOT to ring until FIXED,
Get a loaner off them, you do have rights as a customer.
Not this bandaid BS we here they are doing.
Should make Mr NISSAN an Honourary Member

[Goat]

Getting jack of this stuffing around, threedogs. Told the service manager last night that I'm not having it back until its fixed. And if they come back and tell me that its the head, or the intercooler, or anything else I've been suggesting, they will get a one-fingered salute.

[Goat]

The continuing saga.
Phone call from Nissan Australia to say that they have requested the dealer do the following:
1. Check for a blown head gasket. (I would have thought that would have been one of the first things done.)
2. Remove glow plugs and check for coolant burn. (Service manager says that has been done before.)
3. Remove radiator, check for blockages and back flush. (The radiator must have been back-flushed half a dozen times now.)
4. Check hoses and thermostat. (How bloody basic can you get!! This is the 3rd thermostat they've had in it!)
5. Check front and rear axle weights for towing capacity. (Here we go! Gonna try to blame the poor bloody owner for overloading!)
Honestly, I don't think the techs at Nissan Australia have any idea.
No joy on the loan vehicle. Dealer doesn't have one available, and Nissan Australia says warranty doesn't cover same. I told her that I thought that was pretty damn weak, considering I'd paid cash for the vehicle, and had had no use of it for nearly 3 weeks now. She said she appreciated where we were coming from, but it wouldn't be part of the warranty work. I said to stuff the warranty thing, what about maintaining good customer relations and customer satisfaction? She said they would "be in touch about the repairs needed". Not happy, Jan.

[threedogs]

They have your money, not interested in any back up work, hear this all the time,
Chin up though, things could be worse. What area are you in.????

[Goat]

Central Tablelands of NSW.

[Maxhead]

Feel your pain mate! Stick it up them and demand a loan vehicle for being stuffed around


..........on the move

[MEGOMONSTER]

I know this will probably against everything your feeling right now but being polite and civilized may get you what you need. Only a thought.

[Goat]

Mego, it is very difficult to be polite and civilised to a mob of idiots. I'm not blaming the dealership service manager - he has tried to be helpful, but its Nissan Australia (I assume the customer service mob based in Melbourne) who are so condescending and quick to lay blame on anything but their vehicle. I have been VERY nice to the dealership - even went through the appropriate parts of the manual with the service manager yesterday. The problem is that its under warranty, so Nissan Australia are looking for the cheapest "fix" possible, and seem hell bent on making it MY problem, thereby voiding the warranty. "We'll ring you back" is their catchcry, but they never do. I'm about as popular as cat sh*t on a blanket with the missus. We were going on our first holiday in 23 years this week. Won't happen now.

[MEGOMONSTER]

Give em hell then, we all stand behind you, united as one.