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[patch697]

How do you get photos off a portable hard drive when the computer it's plugged into doesn't recognise it?

Whats it asking for when you plug it in first off?

If the computer can't see it when its first plugged in, try going into control panel & going through "add new hardware" the computer will then do a manual search for any new hardware or devices recently added to it system. Once its detected the device it should install a suitable driver for the hardware automatically & if it cant find one, it will prompted you to give it permission to use the internet to search for a suitable driver. If it finds one it will install it & your on your way.

If this isn't the problem it could be a partition or format issue but try the above first & get back to us if you find you need more help with it.