We have a local family run furniture/bedding shop nearby, who have built their business on competiveness and service. A couple of examples....we were having trouble with a matress with a 15yr warranty.....they took it back to the manufacturer for free, and it only cost us freight to get from the manufacturer back to their shop. They then gave us a lend of their trailer and matress trolley to bring it home - no charge (150km round trip)
My step daughter bought a heap of furniture off them and they were going to pack their trailer up and protect the furniture, then let her borrow it for the 800km round trip to return the trailer - for free, but my wife decided to use our trailer. Never the less, they still packed our trailer for us and protected the newly acquired furniture.
Their after sales service is brilliant, and quite often their shop beats the city prices, too!
We've been dealing with this business for about 13 years now. In this shop you're not just a number or a stat for their till !!
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