Customer service is everything I spent 23 years in s major supermarket chain early in my career service was a key factor , sadly it was not a focus latter on , I am a rep in the industry now and looking as a visitor to the stores now it has not improved , yet in the independent stores they will do what ever is required to get repeat sales , unfortunately in s lot of the major retail it is all about profit and telling the consumer what they will buy , and not listening to what the consumer wants ,
PS why cant the powerd that be see that fuel pricing and shopper docket discounts linked ,
Sorry a little off topic but all related
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