How important is customer service to you?
G'day lounge lizards!
How important is customer service to you?
I personally farken firmly believe, that good customer service is the lifeblood of any business!
My opinion again, great customer service is all about bringing customers back. About sending them away happy, happy enough to pass on positive feedback about your personal experience with that business along to friends or forum members.
They then might try the product or service themselves and hopefully experienced the same effect and they too might offer that to their friends and in their turn they become repeat customers!
The essence of good customer service is forming a relationship with customers, a relationship that that individual customer feels that he/she would like to pursue again and also share with others!
Thats my farken take on the subject.
However, lately i have experienced disgraceful customer service and even though the product was good the service was woeful. The bad experience (poor customer service) has now made me rethink my business to another supplier for the same product!
What do you think and have you suffered a similar experience?
Regards,
RLI
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