Update and Resolution.
Long long long story short, the email to the addresses that @clawrence supplied provided instant results. Emailed them late that night and received a phone call the next day. Very apologetic about the treatment I received, admitted they needed to educate their dealers and change their process when dealing with complaints.
All phone calls and emails sent to the Customer Service Centre email address are just forwarded on to the dealer, bloody useless when the issue is the dealer.
They arranged a refund of the payment I was charged for the dealer to look at my vehicle and refuse my warranty claim. (This still took ages as the dealer told them they had already refunded it - bullshit).
Warranty covered the Intercooler which was already installed and we agreed to a goodwill gesture of free 'major' service at a dealer of my choice. This service obviously wasn't going to be at my local Stealership.
Just had the service done and they couldn't be more helpful, I just quoted a reference number and got the blue ribbon treatment (I think they must have been warned not to piss me off). Even gave it a wash and a followup phone call the next day to confirm I was happy. I waited till the service was completed before posting here, hence the delay.
I now have a new Intercooler for sale as it was instantly removed and replaced by a Tig Welded one. Anyone looking for a genuine Intercooler that's done less than 200km (probably less than 50km actually) send me a PM.
Moral of the story - Never Give Up when you're in the right. (And get everything in writing)
Thanks for the help guys.
Reply With Quote