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My theory on this Clubby:
Earlier on if there was an issue, they just deal with it, whatever the issue may be. As time went on, more and more people jumped on their bandwagon due to cheap prices. They got overwhelmed and sale pace picked up. Especially now during holiday season, their sales would be going through the roof and they are merely concentrating on the $$$ . Sorting out problems isn't on their front page of priorities.
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