Top job mate - nice to have a win!!!!Got my amey renewal notice today and rang them up because the "agreed" value had dropped $4k and the premium was more than last year (up to $580). So here I am speaking to the lady and she tells me they can't agree to the $33k I had on last year's policy. Well after a bit of chat she starts asking for $$ values for the accessories listed on my policy. After giving her ball park figures on the accessories she then said she could agree to $33k! Woo Hoo!!
And to make things even better, she asked for my residential address because they only had my suburb and postal address on the policy (PO Box). When I gave her this information she said she could now offer this policy at $311!! What the?? Just dropped nearly half for giving her my home address (which they mustn't have asked for last year). Her explanation is that they used to base their risk assessments on your suburb only but now they can assess the risk based on exact address. Weird huh?
Anyway I was pretty happy with the outcome of this chat. Increased agreed value by $4k and dropped the premium by nearly half. It's not often I hang up from a conversation with an insurance company with a smile on my face.