How important is customer service to you?

[PMC]

G'day folks,

I am extremely impressed with service from MTQ Brisbane, i ordered an 3inch dump-pipe last Monday afternoon and the thing was delivered in less that 20 hrs on the Tuesday.

I then ordered an exhaust manifold gasket from MTQ Brisbane yesterday afternoon and it arrived at this morning at 11.20am!

PS, Now that's what i call service!

Regards,

RLI

[Wine_maker]

According to MBA Course, the evolution of business orientations is following:
Orientation to producer ( XXXX - 1850) - Orientation to sales (1850 - 1970)- Orientation to marketing (1970 - 2000) - Orientation to Customer (2000 and further).
The customer dictates what goods he needs, but in the meantime he need good service and warm relationship to his own person.
Only monopolistic companies, with vitally important goods can offer bad service but it is spur ended track.

[PMC]

According to MBA Course, the evolution of business orientations is following:
Orientation to producer ( XXXX - 1850) - Orientation to sales (1850 - 1970)- Orientation to marketing (1970 - 2000) - Orientation to Customer (2000 and further).
The customer dictates what goods he needs, but in the meantime he need good service and warm relationship to his own person.
Only monopolistic companies, with vitally important goods can offer bad service but it is spur ended track.

G'day mate,

Well stated!

PS, hows the weather in your neck of the woods?

Regards,

RLI

[Wine_maker]

G'day mate,

Well stated!

PS, hows the weather in your neck of the woods?

Regards,

RLI

Hi!
Hot. +38 and higher daily, and +25 at night.
And how is your winter?

[TPC]

Hi!
Hot. +38 and higher daily, and +25 at night.
And how is your winter?

Its been a wet winter through a lot of Australia, which is good.
Above average rainfall where I am.

[Wine_maker]

Not bad! The spring is near for you.
And warm and dry autumn for us +15+20.

[Madden]

im hearing ya. ive been in mackay for 2 years ,these assOs wouldn't no c=good customer service if it wacked em with a bit of 4b2.

[Wine_maker]

Bee cool guys, if business practice bad service it will be bankrupt soon. Except they have lowest price in the world.

[P4trol]

Sometimes businesses survive because they have little or no competition.

[NP99]

Retail is suffering? Service might be part of the problem!