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Thread: How's this for customer service?

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  1. #32
    Patrol Freak
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    Being a manufacturer and own seller of my product
    You have to treat each prospective customer on its merit
    But when non product/supplier info is a company policy to non disclose,and i kept getting questions pertaining to this product/supplier info clause. id be a tad annoyed about the constant asking
    In this day and age of online selling and every 2nd business shutting due to people buying elsewhere for whatever the reason,you have to be a little savvy with email enquiries, especially when said enquiry could just be product hunting to help source said product elsewhere
    See your point, but the seller of said product is just trying to stop people from buying elsewhere,protecting his lively hood...

    I get the same line of questions in what i make, people ask "Oh but i can get that $300 cheaper" , when i ask "Oh from where ",they usually answer with something stoopid like ,'Oh Melbourne "
    Im in QLD , if these numbnuts wanna drive all the way to Melbourne , good for them , but i have to explain , that yeah i mite be deaer as opposed to someone a few thousand Ks away, but im delivering and installing said product,getting said product sent from Melbourne costs over $500 , but they dont look at the costs delivered, just the asking price
    Being in retail is a PITA .........

  2. The Following User Says Thank You to MQ MAD For This Useful Post:

    Dingo55 (22nd July 2012)

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