How's this for customer service?

[Dingo55]

You asked the question, you got an answer -

yes, but the full answer didn't address my full question - what was the brand or the manufacturer

If you were even remotely interested in said product, dont hide behind a computer screen,ring the bloke -

I couldn't ring the seller at that time, but I did ring him yesterday

If im even remotely interested in spending that amount of money , i can afford a fone call,and i only use mobile fones

Now if youve done your research and you know exactly what parts he uses ,

- I didn't initially know the full product content, but later discovered it was a standard ASE top mount high flow i/c with all parts being ASE with no additional parts added to the item by the seller -
well you must cause your worried imensly about him taken $200 from the final price, with that have you calculated,any associated costs he mite have incured, any issues he mite have with a product thats sent thats not right, and handling issues he mite have, last i checked noone works for free, then you have his rent, his associated overheads,if you sell a product and dont make a profit , you dont bother, who seriously is in business and makes no profit -

the price mark-up by the seller on a standard ASE i/c wasn't of concern to me, I was only stating a fact that it was marked up, the seller can mark-up to moon for all I care

Noone will ever disclose ," We pay x amount and make Y amount profit ",especially in a untitled, unknown email enquiry,even after a few fone calls, stuff like that never gets disclosed, who does that ??? -

I didn't ask the seller to disclose their profit margin

I get that you enquired, but he answered an well enuf in his first reply
"Strict rule of no product part information disclosure" -

true, but as potential customer I wanted to know the brand & manufacturer, I think that is a fair & reasonable position

Ill ask you this have you ever ran your own businees,-

yes, a security consulting & risk management business as a sub-contractor delivering personal protection, surveillance, asset control -

have you ever made a product that could be easily copied ??? -

no have never made or manufactured a hard form tangile product for sale on in a market , but I take the point you're making. In respect to this matter however, the i/c was a standard ASE top mount high flow with ASE parts only & none that were advertised by the seller as being of propriety owenership of that seller, if it was my intent, which it wasn't, to copy any of the parts or the idea/concept of the item, then that would have essentially been copying an ASE product , not a unique product of this seller


Would you like to make a product and have others copy or sell cheaper than yourself -


I take your point, but I think I've answered the point you're making immediately above

The title "Hows this for customer service" ??? , thats what i dont get -

is it ok in your definition of customer service to be abusive to a customer or potential customer? 'IQ of a cockroach, tool, delinquent'?


Your not his customer, your just a person enquiring and asking many questions

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that reminds me of a visit I made to a military doctor once, 'What's wrong with you? I'm sick Sir. How do you know you're sick, are you a doctor?' When is a customer a customer, before or after they purchase or invest in your product? I think a progressive trader would consider everyone in their product target zone as a customer, but some just haven't purchased or invested in the product yet.