How's this for customer service?

[MQ MAD]

Was looking for an intercooler upgrade & asked a 4WD parts supplier this question:

Dear ******,
Hi, will this intercooler fit my 2006 GU 4.2TDi, it's an ST-L? Also, what brand is the intercooler, or the manufacturer please? Thank you.

and here's the answer I got:

Yes it will fit, as it is the same intercooler used on all the 4.2TDi across that era. We do not provide parts information, specifications or other details on our kits. Everyone wants to know what we are doing so they can copy the best kits available. Not suggesting this is your intention, but we have a strict rule of no product part information disclosure. Cheers. Chris

- ******

See pic of the intercooler I was asking about that they were advertising for $1145. Did a bit more research & found it's an ASE product which you can get direct from ASE for $950 including post.

But what kind of answer is 'everyone wants to know what we are doing so they can copy the best kits available'? Would have preferred an honest answer like 'it's an ASE kit that we on-sell with a $200 mark-up'.

my reply:

Dear ******,Thanks for your very unsurprising reply. The only thing I assumed was you'd be honest, fair and provide good customer assistance.


and the response was:

[B]Are you going to continue with messages about how I can run my business better to suit you, or are you ready to move on. You got your initial answer, it will fit. What you don't like is that I'm not going to tell you how to circumvent me because I know that's what you want to do.
[/B

You asked the question, you got an answer
If you were even remotely interested in said product, dont hide behind a computer screen,ring the bloke
If im even remotely interested in spending that amount of money , i can afford a fone call,and i only use mobile fones

Now if youve done your research and you know exactly what parts he uses , well you must cause your worried imensly about him taken $200 from the final price, with that have you calculated,any associated costs he mite have incured, any issues he mite have with a product thats sent thats not right, and handling issues he mite have, last i checked noone works for free, then you have his rent, his associated overheads,if you sell a product and dont make a profit , you dont bother, who seriously is in business and makes no profit
Noone will ever disclose ," We pay x amount and make Y amount profit ",especially in a untitled, unknown email enquiry,even after a few fone calls, stuff like that never gets disclosed, who does that ???
I get that you enquired, but he answered an well enuf in his first reply
"Strict rule of no product part information disclosure"

Ill ask you this have you ever ran your own businees, have you ever made a product that could be easily copied ???
Would you like to make a product and have others copy or sell cheaper than yourself
The title "Hows this for customer service" ??? , thats what i dont get
Your not his customer, your just a person enquiring and asking many questions