At the end of the day he has to supply you with information of the type of brands he will be using. I wouldn't buy anything without knowing that information...That's very odd indeed!!!
At the end of the day he has to supply you with information of the type of brands he will be using. I wouldn't buy anything without knowing that information...That's very odd indeed!!!
Some how eBays does it, their feed back is a way to make suppliers keep their standards high, without threat of legals.Originally Posted by NissanGQ4.2
Must be a term of use.
Be good if it could carry over to the greater community.
Asking about a products fitment , isnt exactly asking what every mm of item or items are required and from where
You ask if the product fits, he answered, and didnt want to elaborate any further with regards to produscts they use,or any other info
Thats fair , really isnt it,i dont disclose every item i use in products i make, and never ever disclose where said products come from or how exactly i make em,because then everyone would do it, and in this day and age of internet questions , you dont know if its a genuine customer asking or the opposition
Its a little sneaky like that
The way the seller responded it seems that he gets this type of questions or issues fairly regular
I think the sellers response was a tad over the top,but if your not really interested in his product why the constant hammering,isnt that called time waster ???
Personally I don't see a problem with the guys response, if you don't like the answer or feel he hasn't answered fully, pass him off as a dickhead, laugh because he has lost your business and move on to someone else ........ a phone call probably would have been better than an email, if it was possible...............my 2 cents
MQ MAD, you've given this some consideration & I think I should respond to you. If you have a close look at the photo of the i/c this seller has on their ebay site you can see the letters 'ASE' in the bottom right of the i/c body. ASE are a quality product and one that I would be interested in purchasing, which is why I asked in my first question to the seller to confirm that not only would it fit my vehicle, but also 'what brand is the intercooler, or the manufacturer please'. Some sellers on ebay misrepresent the product they are selling, so I wanted to confirm with this seller that the i/c was in fact an ASE product. The seller chose not to disclose the brand or the manufacturer for their own reasons, which is the sellers prerogative, but I put it to you that the seller may not have wanted me to know the brand or manufacturer so that I couldn't by-pass the seller and go direct to the manufacturer, or some other seller, to purchase the i/c. The seller says confirms that in a later response - You are just upset I wont tell you everything we do so you can go down the road and try elsewhere. Note that I didn't ask the seller to tell me everything we do, I simply asked the seller to identify the brand or manufacturer. You've suggested the sellers position on that point is fair. I disagree with you. I think it's fair and reasonable to expect a seller to disclose the brand or the manufacturer. If the seller doesn't know those details then I would accept that, but I hardly think this seller doesn't know from whom they purchase the products they on-sell. As for 'constant hammering' I'll also disagree with you there too. Sometimes it's necessary to respond to what a person says, which I did.
cheers,
Last edited by Dingo55; 21st July 2012 at 12:15 PM.
If a customer at work asked me what brand a product was, I'd be STUPID to not tell them. So what if they go down the road and get the same product? It means my price was not good enough and you cannot blame a person for trying to find the best deal, I do it myself all the time.
Fair call Clunk, that's one way of dealing with things. It wasn't possible to call the seller at the time, but I did call them this morning to discuss the matter but they didn't want to talk about it.
cheers,
Dingo, now please don't take this the wrong way but he probably thought you were trying to be a smart arse, as would have done and no doubt others would have too. There's something in the written form that gets lost in translation, that's why I say a phone call would have been the better option and would probably have ended with a better result for both parties............... a massive part of my working day is customer service and for me personally working for a supplier of various goods phone calls win over everytime.
Dingo55 (21st July 2012)
There's another thing to remember with customer service, If you get good customer service you might tell one or two people, if you get bad customer service you will tell a dozen.
Having said that though, Clunk is right a phone call probably would have been better you could have gauged his demeanour by the tone in his voice. When you got the first response you probably should have let it go, I'm not saying this as a criticism of you Dingo, but the problem with email and the web is we generally start typing and hit send before we have fully engaged the brain. Which ends up in email tennis and someone trying to get the last word in.
And anyway you have the last laugh because he doesn't get your hard earned, so it's his loss.
Mark
Proud former owner of a 1997 White GQ TD42 Patrol Cab Chassis with an after market turbo, now with over half a million k's and still going strong, that's had a heart transplant and now not owned by me
Clunk (21st July 2012)
Mark, thanks for your thoughts. I know you didn't mean your comment 'you have the last laugh' to indicate any preference in this matter. I'm not looking for the last laugh, my point firstly was to demonstrate, in my opinion, poor customer service & secondly the rudeness of the replies.
cheers,
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