my first p!ssed off customer experience.

[macca]

Our awning turned up today, 4 months from order!!!!

Surprised to see velcro straps to wrap it all nice and tight when packed away, EXCEPT one of the 3 straps has no velcro!!!!! FFS

I can not be bothered ringing them, so fed up with their business practices, found a snap buckle in the shed and will put that on.

While I'm having a winge there are 2 panels about 300mm x 100mm stitched to the "bag" with Tigerz!! all over them.

That is a job for the quick unpick in the wife sewing kit.

Same with the winch cable dampener as well.

Sorry if you dont need this shizen, I needed a vent.

Macca

Had a sleep on it last night................

I have not fitted it yet, went and checked it thismorning.

Those straps are supposed to be inside the bag to hold the awning in place while the zip is done up, sent an email this morning.

Someone mentioned quality assurance or product checking at the manufacturer is lacking, so true in this case.

Keep you posted.

Macca

[threedogs]

X2 Macca I wouldn't advertise their brand, seems a lot are being sucked in by the low prices,seems quality is not there. Save your dollars and buy from a proven brand with decent product back up. it'll last for years as apposed to lasting until you open the box. fallen for cheap prices myself from time to time find I end up modifying the product the way I think it should've been..

Awning are'nt that expensive?
.

[Winnie]

"There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who consider price only are this man's lawful prey." - John Ruskin

[macca]

How so very true

[Forced Offroad]

A 4WD Mag now has bought into Tigerz11, and Superior Engineering has pulled all advertising from the Mag as well. I think its a bad move for the Mag but i dont think it there fault. EMG which are the publication of the Mag are after more Dollars. But the Mag is gone and has been for years, but I like the DVD's.....

I bought the Tigerz11 Awning for my truck, but yet to open the box..... I know is cheap crap but its for my Patrol which will be used for weekends..
As mentioned save the extra $ and get ARB or TJM.


The Customer service for Tigerz has been ordinary from the day dot, and people have been winging about this for a long time and the Owner doesn't care.

[nissannewby]

I will be in response to this when i get home on sunday as my tigerz gear has also arrived while i have been up at work. Will certainly be having a good look at it. Macca i also ordered my gear earlier this year (April and it only turned up this week).

[Brendan56]

I just got an excellent response from the general manager, and she's sending me out a new one no questions asked.

Tappin trolls
Brendan

[Forced Offroad]

I just got an excellent response from the general manager, and she's sending me out a new one no questions asked.

Tappin trolls
Brendan

If you have any issue get onto them now.
Nothing like the response I got when I bought there winch.

[Murph68]

I hope the Awning does the job, any experience with this stuff?
http://tigerz11.com.au/products/-SID...2M-X-2.5M.html

[Irish]

If you have an issue with anything you purchase, sometimes it's "how" you complain that dictates how good their response will be.

If there's a problem with a product you've purchased and you contact the seller just stating that there is an issue and you'd like it replaced/repaired you'll get a lot better response than if you go in all guns a blazing.

Some companies(especially owner operators) can get pretty defensive if you come to them bagging out their product.

Also makes you look better if you have to take it further if you've tried the diplomatic approach first.

"Be nice until it's time not to be nice"

Pete.