Quote Originally Posted by clubbyr8 View Post
Looking at their FB page, they have a serious problem. I'm amazed their management aren't doing something about it. I was told by one of their employees before I posted my pic on their page that a senior manager had made the decision not to replace my panel. Seems they have issues stemming from the top...
Agree the problem comes from the top. It appears that management does not know (and perhaps care) what the sales people are telling customers just to get the sale and I presume commission.
I feel sorry for Jess the latest customer service manager because her hands are tied and she cannot fix problems because of company policy.