Originally Posted by
Irish
If you have an issue with anything you purchase, sometimes it's "how" you complain that dictates how good their response will be.
If there's a problem with a product you've purchased and you contact the seller just stating that there is an issue and you'd like it replaced/repaired you'll get a lot better response than if you go in all guns a blazing.
Some companies(especially owner operators) can get pretty defensive if you come to them bagging out their product.
Also makes you look better if you have to take it further if you've tried the diplomatic approach first.
"Be nice until it's time not to be nice"
Pete.
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