Cross Country Disappointment

You think they would atleast try to clean the marks off the cooler and pull the dint out. For the money you pay you would expect better I think.

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Originally Posted by wa 489

that's crap,hope you've told them that your a member here,tell them how many members are here and we're all looking at this thread..i won't bother getting one of their intercoolers from what this thread has brought to my attention

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100% crossed off my list just crap to treat us this way.

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Originally Posted by SHORTSANG86

hey guys
ok so after a week worth of arguments and nasty emails, apparent couriers who dont turn up so on and so on
i finally convinced them to send me out another intercooler , only to receive another damaged one, now this one has the same burn damage as the last one but they have mounted the fan over the top so it hides most of it, also it came with a dent on the inlet pipe... sick of this Bullsh#t service and poor poor customer service, now they are going to have to send another courier out to pick the whole kit up and give me a full refund because i dont want their product anymore aint worth the heart acheAttachment 52517Attachment 52518Attachment 52519Attachment 52520Attachment 52521

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unlucky mate..........
maybe get them to send your money back BEFORE you send their crap product back??

they wont do that, I know

but yeah, let them know of this thread - for them to read at their leisure, to see the reputation they have gained

hope you get your coin back

Bloody hell... I can't stand blokes that make a great product but cannot back it up with customer service!
I've been through a similar ordeal with the bloke who made my bar work. Fantastic product but the customer service was appauling! Can not recommend him to anyone now.

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Originally Posted by Winnie

Bloody hell... I can't stand blokes that make a great product but cannot back it up with customer service!
I've been through a similar ordeal with the bloke who made my bar work. Fantastic product but the customer service was appauling! Can not recommend him to anyone now.

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did you really have lots of trouble with raslar? did you end up sorting out those mudflaps?

I wouldnt recommend CC under any circumstances ,overpriced ,,no customer driven desire to satisfy no matter what,
and very poor communications. $1800 for an IC PFhtt

Ok so cci have told me any exhaust place can get that dent out of the inlet pipe as it aint that bad and they will cover the cost ,not to sure if im keen on getting it fixedOr they said they will be happy to get the latest one picked up and send another cooler or get the whole lot collected by a courier and give a full refund

Get the refund and use the money for water methanol injection :).

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Originally Posted by SHORTSANG86

Ok so cci have told me any exhaust place can get that dent out of the inlet pipe as it aint that bad and they will cover the cost ,not to sure if im keen on getting it fixedOr they said they will be happy to get the latest one picked up and send another cooler or get the whole lot collected by a courier and give a full refund

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how much do you $$ value your being "pissed around" and "stress Levels" because they couldn't deliver the product you ordered and paid for
or try for 3rd time lucky.........................

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Originally Posted by nissannewby

Get the refund and use the money for water methanol injection :).

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or maybe try one of the other many Intercooler places......

Yeah big col fully understand ive dealt with these people every smoko and every lunch for the last week, as well as being stuck on barrow island trying to sort this out , and then get sent another pos , but then it worrys me whether they will play silly buggers with my money because I know how hard it was just to get another cooler sent out to me ... I think I will be returning just on the principle and go buy a hdp and some rock sliders with the same amount of coin