Is the extra ram you added compatible? How many ram slots does the computer have, if it's 4 slots have you tried the ram in slots 1 and 3? I usually find its best to stick wih the ram in matched pairs. Yes it can work if they aren't identical but it can also cause issues. Computers shouldn't come with less than 8gb these days, 4gb is barely cutting it. Do you know what the motherboards max ram capacity is? You might be better just upgrading to a single 8gb stick.





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