Made a blue there, didn't accept the answers I was being given, ended up I have been banned from buying from them ever again!
I was supposed to suck it all up, but as I gave them a neutral feedback I am a customer that is in the "too hard basket".
In nearly 30 years of buying for our business, working as a purchasing officer for Siemens at Portland Smelter construction, as an acting engineer and electrical contract manager on various gold treatment sites across Australia I have never experienced something like this, ever.
Oh well suppose I have to buy from overseas now and not concern myself about Australian jobs. If it wasn't so funny I would cry LOL.
Edit;
Tracking says 9 days from order/payment to notification to Aus Post and 2 days later Aus Post processed order. Thinking Aus Post did their part.
I appear to have been lied to, they are blaming Aus Post yet they knew nothing about it.
Because I questioned this I was labelled a PITA customer and banned. Shame as they are generally a very good mob to deal with.