Genie Performance pipe on my 4.2 ute
You might recall that I purchased a Genie Performance Stainless exhaust for my 4.2 leaf sprung ute & had the flex pipe section ceramic coated prior to fitting because I wanted to ensure as best I could that there was as little heat transfer as possible between the exhaust & an extended coolant hose I have running along the chassis rail & up into the pod to a marine water heater.
When the pipe was fitted by a local exhaust fitting company they found that the flex section of the pipe ran too close to the chassis rail, & needed to cut the pipe & re-weld it to ensure a good fit. With this done the pipe lined up ok with the rear two sections of pipe, which themselves lined up as they should with the car’s standard exhaust mounts.
Folk here who saw the photo of the welded pipe http://www.nissanpatrol.com.au/forum...today!/page116 questioned whether the weld would be a weak point, particularly as ceramic coating makes welding more difficult.
The more I thought about it, the more I felt that there had been a problem with the flex pipe, possibly that it had been allowed to slip in the jig when being manufactured, or that the jig had been damaged somehow. I chose to say nothing further about it on the forum (until now).
Instead I contacted Richard Haszard, Genie’s marketing manager who posts here on the forum from time to time to inform him of my disappointment & concerns.
From the outset Richard assured me that Genie would ‘look after me’. He asked me to be patient & wait until they were able to try a test fit of a pipe onto a GU ute to determine if indeed there was a problem with their jig. I had the supplied pipe on my car and was mobile, so waiting was no problem. He told me that they had had one other report of a pipe being too close to the chassis like mine.
Two weeks later Richard contacted me again to tell me that they had conducted a test fit & found that the pipe did indeed sit closer to the chassis rail than they would like. He told me that they would be making a new jig, & once this was done they would make me a new flex pipe, get it ceramic coated at their expense & send it to me, & once I received it would pay my local fitter to swap it over with the welded pipe.
The new pipe duly arrived (together with a few other goodies) & I had it fitted this morning problem (& cost) free. The new ceramic coated pipe looks good, being polished the same as the ceramic coated Genie dump pipe. (The pipe I had had ceramic coated had a matte finish).
Genie Performance make a point of guaranteeing that their pipes will fit. We all know that sometimes ‘sh*t happens’ in this imperfect world, but it’s what a company response is when this occurs which determines their calibre . This is just as important as the product itself.
I would have to say that I consider Genie’s response to a problem to have been very professional & all I hoped of a top notch company & consequently have absolutely no reservation in recommending them to others. Now to get the car on the dyno. :)
Cuppa.
http://www.nissanpatrol.com.au/forum...2015/03/85.jpg
