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Stroppy it was the same company in relation to the battery - The online price was cheaper than the online store price plus free delivery so you don't have to travel anywhere..Quote:
Originally Posted by Stropp
I'm more than happy to shop at the local high street store with higher price if the service and support is there.. can't beat a relationship..
Did you mention the online price to them? Surely they would match it? If not, stuff them!
They gave me the more expensive price straight up as to what I saw to their online store.. so rather than say anything and give them my cash I went and ordered it from the head office online store who then send the order to the closet store.. funny thing is the guy that delivered it was the guy in the shop that i dealt with..Quote:
Originally Posted by Winnie
I wonder if ARB (David) are checking this thread out? Might be worth hearing from them.
Personally, I have had rubbish service from the ARB franchise in Keilor but has been quite good at Thomastown and at Kilsyth.
I have to say, I have also encountered this attitude of "superiority" at ARB before, that if you don't do it by their text book your doing it wrong.....Quote:
Originally Posted by cgm
I wonder if their position of making market leading products (generally) has contributed to a bit of an "Our chit don't stink" kind of thing going on and perhaps some training for their sales staff is required to demonstrate that in this "lifestyle" we enjoy, there are many ways to skin a cat and not everyone can afford the ARB burger with the lot.
Certainly a sale for a locker installed (without compressor, fries etc) is better than no sale at all. Perhaps they need to listen to what others are saying. That is the salespersons best tool....their ears.
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Had another rant and must have pressed the wrong button and lost it :)Quote:
Originally Posted by MEGOMONSTER
I think this pretty much sums it up. You can get good service from them , but it is not consistent and not a given. Clearly sometimes it is crap.
I think Stropp mentioned about building a relationship. Surely with our hobby (addiction) we'd be the ideal candidates to make a relationship with. Most of us convince ourselves, our Missus and even the dog that we really must have <insert latest item from list> and MUST have it before we go this weekend. (Ok, we never actually convinced the Missus, but she loves us anyway, pretends and goes along with it). I think, at least for me, a small investment in good manners and a few chats and it must be easy to get an ongoing customer. Do a good job and then there are plenty of things left on the wishlist to come back for.
As I said before, I was really impressed with our tour at ARB and especially their commitment to manufacturing in Australia. They are clearly a good company. I hope they do take notice of some of the comments about their customer facing stuff.
In the end if they don't there are lots of other options out there.
I earlier sang the praise of our "local" outlet, nothing has changed there.
I had forgotten about the store that is north of here, time has dimmed the pain of my last visit.
The owner fancies himself as an alpha male, loud, in my face and apparently I'm his best friend. Would have to be the worst shopping experience I have ever had.
It's him, not the brand / products that stops me from ever going there again.
Sorry about the memory lapse LOL :1087: