How important is customer service to you?

I will definately pay the extra for good service. I also am of the opinion that you do not try to flog stuff to people that is not what they want. When I was a sales rep my boss would rape me for sending the customer to the competition when the I coukd not suppky the client with what they wanted. He was of the opinion that you sell them anything and make them want it. My local TJM guy is great for service and due to that I give him the business, even though he is a little pricey. Same with my local hardware, theyare happy to help, take time out to chat with you and will let you use their truck etc without charge. I think for me it is taking the time to listen to the customer and hear what they want and be willing to say in some cases that you don't have whatbtyey want but can, if you know, direct them to where they can get it. I will always give that place a second shot whenI want something that I know they have.

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Originally Posted by Cuppa

I think the worst customer service is the "Hello can I help you today" from the expert who isn't, 'cos they then carry on to try to sound as expert as possible when they know 2/3rds of FA. It's not their fault, they are inevitably empoyees of large franchises or nationwide hardware stores & it's what they are taught to do. It seems friendly & helpful but inevitably they know less than I do, recommend something I don't want, & generally waste my time. On the occasions when I do actually need their assistance their lack of knowledge shines through & I wish I hadn't asked. Unfortunately the places where you could buy nails in paper bags by weight & get advice on which were best for specific jobs have long gone.

There are still a couple of shops in town where I get good service. It can be months between visits, but I am always greeted by name & with a smile upon entry, & can always rely on gettng good advice. Both are farm supply shops.

Cuppa

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A classic example of this has happened here. I remember reading a build thread for a set of draws. Awesome setup, like the Swiss army knife of draw systems. The bloke at bunnings said to use double sided tape to apply the carpet... :banghead: Of course this failed so the owner used staples and now it looks, well rushed and not pretty..
Any sales person with half an idea would have said contact adhesives straight up..

Kallen Westbrook
Owner of
Westy's Accessories

Good customer service is the life blood of any business, if the customer goes away dissatisfied then so does their money and so does your business.
I recently spent spent 15k+ at a business, although their workmanship is ok, the product works well, their customer service leaves a lot to be desired and I'm finding I'm getting the run around on just getting simple paper work that I need for my records even after calling once a week for the last 6weeks requesting paper work.
I had budgeted a further 10-15k for further products an work but are now considering going to another supplier.

http://i97.photobucket.com/albums/l2...iness-Ever.jpg

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Originally Posted by Limmy

http://i97.photobucket.com/albums/l2...iness-Ever.jpg

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Aint it true.

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Originally Posted by MEGOMONSTER

Aint it true.

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Sounds like a West Aussie business. lol

Regards,

RLI

RLI. This is a subject that I am also passionate about. I believe that customer service is the lifeblood of any business and it is the reason I started in the computer service business over 15 years ago and haven’t looked back since.

Customer Service is not difficult, the only answer to any question is "Yes". The next questions are just who pays for it and how long will it take.

Im not saying that you have to do everything that a customer asks or demands, and yes, there are a few customers out there that are categorized as "Difficult" but if you are unable to supply a service or goods for whatever reason, it just takes simple communication to point the customer in the right direction.

G'day folks,

I recently purchased a TD05 18G turbo with a billet wheel from Kinugawa in Japan. It took six days from the time i paid Eiji Takada at Kando dynamic in Japan and then from him then sending the order through to his company in Taiwan and then the company having delivered to my front door. Outstanding service! I wish some Australian companies were as efficient!

Regards,

RLI

Hey RLI, I have done the same as you with the Kinugawa. Had it in 5 days!

I am sick of the crap service I am getting ATM.
Bought a Dewalt hammer drill 2 months ago from a tool place and it broke a few days ago. Took it back and they said will have to send it away to get fixed. It will take up to 2 weeks. Lucky I had a spare!!

Cheers.

Any business that can't work out that treating customers like shit will see them walk / never return deserve to go broke.

It's pretty clear
1. Most if us will refer business for good service and sledge them for bad!
2. Most of us will gladly pay more if we think we're getting something for it ie treated well.
3. Return business is profitable business plus if you can make a good dollar from referrals you don't have to advertise as much.

Funnily enough it's also similar the other way. If you're a pita customer, they mightn't want you!



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