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No mate, it might be simple but it's not business ethics.Quote:
Originally Posted by jc84
My customers would use their "business ethics" and not place an order on us without checking to ensure that the ridiculously low price was in fact valid and none of them would expect to take advantage of a mistake like that......that is business ethics mate.....
Drew,Quote:
Originally Posted by Drewboyaus
That was true for the old retail way of selling, but this is Ebay, where getting a bargain is the only reason why anyone would buy this way...
Mic
Yep. And sorting out their mistake should be giving you all a refund. Nothing more.Quote:
Originally Posted by Dhuck
I would never expect to profit from another persons mistake in such a way.
Kmart is a bad example, they are part of a major corporation.
What is happening here is potentially driving some small online retailer out of business based on a pricing mistake they have made and then having it advertised on the web to magnify the situation. I don't think that's fair at all. What would you say to their kids if they lost their house?
Fair enough Mic and I'm not in a retail industry (thank goodness) but the business ethics stand, especially when many thought it was sus in the first place.Quote:
Originally Posted by happygtu
Potentially profiting from someone else's misfortune is not a good way to roll IMO.
Edit: would you all give back change that was overpaid at the servo (assuming you noticed) knowing that the console operator would have it docked from their pay? Same thing.
Quote:
Originally Posted by Drewboyaus
I agree to some degree, and that is why I didnt order one .... and I always try to return incorrect change because I like to also receive the correct change when I think I have been short changed.
I think ebay sucks now that there are millions of retailers trying to get into the action, and I thought the same when the Trading Post went the same way.
A big part of that is honesty. If they made a mistake and said to the people who bought the light, look we stuffed up, we are happy to refund you your money. I for one would be more then ok with that, chuck a discount on ever better. Happy days. Lie to my face, or try and give me the run about, I couldn't give 2 shits what about them.Quote:
Originally Posted by Drewboyaus
That aside, they know the eBay rules, they should abide by those rules.
These guys are not a small seller they have said this to me already over email ( I'm guessing They thought i may be intimidated by this ?lmao) they are the manufacturer that have like 100 products in there range and sell in most ebay markets.
most of the people that bought bars from them would have accepted the payout, the rest will be pocket money for them.
Even if they had to fork out for the 405 bars it would still be pocket $
At the end of the day they farked up.
if they want to make there own rules make a web site and start selling, if they want to use ebay ... They have to follow ebay rules its simple
If they are the rules of eBay then so be it (though I still don't like the idea of opportunistically exploiting a seller who may have made a mistake). If they have lied about it then so be it too. What I don't understand is why anyone would put their business in jeopardy deliberately by misleading everyone on the price? What is to be gained from that? I don't understand because I can't see how they can make any money from doing that.Quote:
Originally Posted by megatexture
I also reckon that just because a business makes 100 products (are they really the manufacturer or a re-seller moonlighting as such?) it doesn't make them a huge business. It is the problem with the anonymity of environments such as eBay.
Would you try to pull the same deal on a shopkeeper you had to look in the eye?
Just posing philosophical questions to this situation.......
Yes.Quote:
Originally Posted by Drewboyaus
Majority of retailers will honor pricing mistakes until the issue is rectified.
If i went to the shop and saw that light bar for sale for $25 or whatever the ebay price here was, i would grab it right that second. If the shop assistant then said to me oh its actually $250 after i paid for it, and wouldnt give me the light, you bet your bottom dollar i would kick up a stink.
Quote:
Originally Posted by Drewboyaus
Right mate, but again this applies to you in your line of work. Which I'm going to assume you don't sell retail or you don't sell stuff on ebay, and therefore your 'real world examples' account for jack sh1t.
All this thread has ever been about is buying something off ebay, therefore the only rules or ethics that this transaction of good or services need to go by is ebay's.
I understand what your saying, 100% and there is no argument here on mostly all of your examples, in the real world. Yes your customer would have probably seen the price error of your quote and rang your business to confirm that it was correct. But i'm going to guess that these would be repeat customers that have been dealing with that business many times before.
It's a bit different to selling items retail. Which is what this is, and is exactly the same as what Kmart, BigW, Target, Woolworth's all do, and when they mark an item at the wrong price the customers get it for that price, or they notice and fix the problem before anyone buys it.
They do-not happily take the money of the customer and refuse to let the customer leave the store with the goods that they have paid for, which is essentially what this seller is doing.
Quote:
Originally Posted by Drewboyaus
Mate, It seems you can't see the actual truth of the matter because you're so convinced that it's the buyers that are fleecing this seller for all he is worth, when in actual fact it's the buyer who's taken the money and provided no goods or services in return. Yes they've offered a refund, but there's nothing that says we have to accept a refund.Quote:
Originally Posted by Drewboyaus
We can't make the seller post the light-bars, ebay can't make him post them. If the seller is going to cop too much of a loss over these $42.98 light-bars then the seller isn't going to post them. And after the days are up (45 days from date of transaction) We'll lodge a complaint with paypal that the items were never posted and eventually we'll get out $42.98 back from the seller. That's it.
No-one is going to loose money on this unless they do so by choice.
So please explain to me how this seller could potentially loose his house over this matter unless it was by their own choice?
Mate this isn't even remotely close to what's happened on ebay.Quote:
Originally Posted by Drewboyaus
For pete's sake, get it through your head, the Ebay seller has our money, he's not going broke or loosing money, if anything he's better off now financially then he was before we purchased these light-bars. There's a good chance that he's going to have our money for 40 odd days, then he'll have to give it back. It's even a transfer from paypal to paypal so it's not going to cost him a cent. And he only has to give back the $42.98, nothing extra no interest no anything.
Thank you Mr Lhurley, good to see someone gets it.Quote:
Originally Posted by lhurley