Originally Posted by
PeeBee
Similiar tale of woo. Gas ducted heater located in roofspace dies, so find the company who are recommended for the job, their sales guy comes out, yep models x,y, z all do the job, just select the 'start rating' which basically put a zero on the end of the price with each level jump! Access into the roof via upstairs bathroom wall door, onto well lit fixed roof duckboard walkway. 'How are you going to get the unit into the roof as door too small?' Lift off a couple of tile is the answer, ok, so the unit will slip between the roof trusses? Yeah all good, checked it its tight, but we can do it. "so how do you get the unit up there - is this going to need a crane or similar - 'Nah, all good, we do this all the time.
OK, so they set up a time, trades arrived on time, have a look and then the truck arrives with this big arse industrial sized unit, which is whats in the roof. Lots of sideways glances and posturing etc. Unit gets removed from truck using Hiab and dropped on nature strip. This thing is BIG. I go outside as I wasnt going to leave whilst they were in the house, and two guys on phone, raised voices. Foreman comes over and says the sales guy has screwed up and they will need to remove tiles, cut roof truses - 2 trusses, get a crane, drop it into the roofspace, then 'I' have to get an engineer to resolve the strength issues with the roof loading as the integrity has been destroyed, all 4 weeks after I have spent 30K getting major works completed on the roof.
I say you can sort that out as its within your scope - mexican stand off, which by now there is a huge hole in the roof where the tiles have been removed. Anyway, its 3pm by now, 6 hrs later, still nothing. Decision finally made to cut roof trusses, I design up a suitable brace during the impass, have to go to Bunnings and buy the wood myself, then they want me to install the brace and cut the truss - unbelievable. Finally they cut the truss, but have not ordered a crane, so 5pm by now, time to go home - gaping hole in roof, new heater on the nature strip, middle of winter in Melb, but dry.
Finally they 'find/discover a way' to get the unit onto the roof and into the space. dark at 6.15pm, so they are now working with head torches. Pack up at 7pm, leave job after installing tarp and return next day to complete job. I had to install the splice plates and make them for the trusses.
Bloody plumbing sales guys and their sacrificial contractors - comedy of errors, lost 2 days wages and then had to do 10% of the job myself - oh, and they tried to hit me up for extra labour/time due to the tricky installation - pound sand you clowns, go away, or words to that effect - family friendly site this is. I feel your pain.