How's this for customer service?

While i would love the idea of name and shame you just never know. i own a small business and advertise on true local and they have a reference section for you to leave comments and one of our competitors had made up and account and gave my business a bad wrap that i knew wasnt true so i looked into their account and found out they had commented basically the same thing on 3 other competitors also. So though it would be awesome to name and shame, the ones that should be shamed can turn it around on the honest.

While there are things i may not agree with in regard to the OP, im very sure that if i was looking at spending a $1000 on "anything", id want to know exactly what i was getting for my money regardless, even more so with regard to intercoolers, especially when there are so many $300 china intercoolers on ebay ,not that they are bad, but who would want to risk paying a Grand for one ?

Give micheal a PM at diesel smart, he has welded intercoolers for Di and CR at very good prices, change over I would suspect and tested to 60psi. thats where I'm going

Well now you know who not to deal with Dingo.............and so do we.
Have a look on Ebay mate.
Cheers, the ferret.

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Originally Posted by Dingo55

Mark, thanks for your thoughts. I know you didn't mean your comment 'you have the last laugh' to indicate any preference in this matter. I'm not looking for the last laugh, my point firstly was to demonstrate, in my opinion, poor customer service & secondly the rudeness of the replies.

cheers,

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Dingo,

I actually did mean my comment about the last laugh, not that you were being petty or any thing like that. That is the great thing about the internet it gives you many choices to source parts and equipment. Due to the rudeness of this bloke you have the choice to vote with your feet and go elsewhere to source your stuff for the intercooler which means he doesn't get your money.

I work for myself and had a customer yesterday ask whether I minded if she recommended me to other potential customers, as she thought I might be too busy. I said by all means, as the work you knock back, is the work you never get.(apparently that same expression works for sex too, but that's another story).

The great thing about this forum is that there are dozens of people on here who can pass on the name of suppliers who will provide excellent initial and follow up customer service for the stuff you need.

Good luck with the intercooler

Mark

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Originally Posted by Dingo55

Was looking for an intercooler upgrade & asked a 4WD parts supplier this question:

Dear ******,
Hi, will this intercooler fit my 2006 GU 4.2TDi, it's an ST-L? Also, what brand is the intercooler, or the manufacturer please? Thank you.

and here's the answer I got:

Yes it will fit, as it is the same intercooler used on all the 4.2TDi across that era. We do not provide parts information, specifications or other details on our kits. Everyone wants to know what we are doing so they can copy the best kits available. Not suggesting this is your intention, but we have a strict rule of no product part information disclosure. Cheers. Chris

- ******

See pic of the intercooler I was asking about that they were advertising for $1145. Did a bit more research & found it's an ASE product which you can get direct from ASE for $950 including post.

But what kind of answer is 'everyone wants to know what we are doing so they can copy the best kits available'? Would have preferred an honest answer like 'it's an ASE kit that we on-sell with a $200 mark-up'.

my reply:

Dear ******,Thanks for your very unsurprising reply. The only thing I assumed was you'd be honest, fair and provide good customer assistance.


and the response was:

[B]Are you going to continue with messages about how I can run my business better to suit you, or are you ready to move on. You got your initial answer, it will fit. What you don't like is that I'm not going to tell you how to circumvent me because I know that's what you want to do.
[/B

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You asked the question, you got an answer
If you were even remotely interested in said product, dont hide behind a computer screen,ring the bloke
If im even remotely interested in spending that amount of money , i can afford a fone call,and i only use mobile fones

Now if youve done your research and you know exactly what parts he uses , well you must cause your worried imensly about him taken $200 from the final price, with that have you calculated,any associated costs he mite have incured, any issues he mite have with a product thats sent thats not right, and handling issues he mite have, last i checked noone works for free, then you have his rent, his associated overheads,if you sell a product and dont make a profit , you dont bother, who seriously is in business and makes no profit
Noone will ever disclose ," We pay x amount and make Y amount profit ",especially in a untitled, unknown email enquiry,even after a few fone calls, stuff like that never gets disclosed, who does that ???
I get that you enquired, but he answered an well enuf in his first reply
"Strict rule of no product part information disclosure"

Ill ask you this have you ever ran your own businees, have you ever made a product that could be easily copied ???
Would you like to make a product and have others copy or sell cheaper than yourself
The title "Hows this for customer service" ??? , thats what i dont get
Your not his customer, your just a person enquiring and asking many questions

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Originally Posted by MQ MAD

You asked the question, you got an answer -

yes, but the full answer didn't address my full question - what was the brand or the manufacturer

If you were even remotely interested in said product, dont hide behind a computer screen,ring the bloke -

I couldn't ring the seller at that time, but I did ring him yesterday

If im even remotely interested in spending that amount of money , i can afford a fone call,and i only use mobile fones

Now if youve done your research and you know exactly what parts he uses ,

- I didn't initially know the full product content, but later discovered it was a standard ASE top mount high flow i/c with all parts being ASE with no additional parts added to the item by the seller -
well you must cause your worried imensly about him taken $200 from the final price, with that have you calculated,any associated costs he mite have incured, any issues he mite have with a product thats sent thats not right, and handling issues he mite have, last i checked noone works for free, then you have his rent, his associated overheads,if you sell a product and dont make a profit , you dont bother, who seriously is in business and makes no profit -

the price mark-up by the seller on a standard ASE i/c wasn't of concern to me, I was only stating a fact that it was marked up, the seller can mark-up to moon for all I care

Noone will ever disclose ," We pay x amount and make Y amount profit ",especially in a untitled, unknown email enquiry,even after a few fone calls, stuff like that never gets disclosed, who does that ??? -

I didn't ask the seller to disclose their profit margin

I get that you enquired, but he answered an well enuf in his first reply
"Strict rule of no product part information disclosure" -

true, but as potential customer I wanted to know the brand & manufacturer, I think that is a fair & reasonable position

Ill ask you this have you ever ran your own businees,-

yes, a security consulting & risk management business as a sub-contractor delivering personal protection, surveillance, asset control -

have you ever made a product that could be easily copied ??? -

no have never made or manufactured a hard form tangile product for sale on in a market , but I take the point you're making. In respect to this matter however, the i/c was a standard ASE top mount high flow with ASE parts only & none that were advertised by the seller as being of propriety owenership of that seller, if it was my intent, which it wasn't, to copy any of the parts or the idea/concept of the item, then that would have essentially been copying an ASE product , not a unique product of this seller


Would you like to make a product and have others copy or sell cheaper than yourself -


I take your point, but I think I've answered the point you're making immediately above

The title "Hows this for customer service" ??? , thats what i dont get -

is it ok in your definition of customer service to be abusive to a customer or potential customer? 'IQ of a cockroach, tool, delinquent'?


Your not his customer, your just a person enquiring and asking many questions

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that reminds me of a visit I made to a military doctor once, 'What's wrong with you? I'm sick Sir. How do you know you're sick, are you a doctor?' When is a customer a customer, before or after they purchase or invest in your product? I think a progressive trader would consider everyone in their product target zone as a customer, but some just haven't purchased or invested in the product yet.

A person or persons are not customers until they have purchased items, until such point they are prospective customers

Being a manufacturer and own seller of my product
You have to treat each prospective customer on its merit
But when non product/supplier info is a company policy to non disclose,and i kept getting questions pertaining to this product/supplier info clause. id be a tad annoyed about the constant asking
In this day and age of online selling and every 2nd business shutting due to people buying elsewhere for whatever the reason,you have to be a little savvy with email enquiries, especially when said enquiry could just be product hunting to help source said product elsewhere
See your point, but the seller of said product is just trying to stop people from buying elsewhere,protecting his lively hood...

I get the same line of questions in what i make, people ask "Oh but i can get that $300 cheaper" , when i ask "Oh from where ",they usually answer with something stoopid like ,'Oh Melbourne "
Im in QLD , if these numbnuts wanna drive all the way to Melbourne , good for them , but i have to explain , that yeah i mite be deaer as opposed to someone a few thousand Ks away, but im delivering and installing said product,getting said product sent from Melbourne costs over $500 , but they dont look at the costs delivered, just the asking price
Being in retail is a PITA .........

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Originally Posted by Clunk

A person or persons are not customers until they have purchased items, until such point they are prospective customers

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or spies of the opposition?