my first p!ssed off customer experience.

Quote:

---

Originally Posted by Irish

If you have an issue with anything you purchase, sometimes it's "how" you complain that dictates how good their response will be.

If there's a problem with a product you've purchased and you contact the seller just stating that there is an issue and you'd like it replaced/repaired you'll get a lot better response than if you go in all guns a blazing.

Some companies(especially owner operators) can get pretty defensive if you come to them bagging out their product.

Also makes you look better if you have to take it further if you've tried the diplomatic approach first.

"Be nice until it's time not to be nice"

Pete.

---

X2 Pete,

Cheers

Just read my email, at 2pm they sent me the tracking number for my package, outstanding recovery from tigerz

Tappin trolls
Brendan

Quote:

---

Originally Posted by Brendan56

Just read my email, at 2pm they sent me the tracking number for my package, outstanding recovery from tigerz

Tappin trolls
Brendan

---

Just had the same response, I am changing my attitude to them!
The contact from their office has gone out of their way to fix this balls up.
A new awning is being sent, like you a tracking number has been generated as well.
Guessing there will be details about sending the other one back.

Its good to hear some positive feedback. I'm hoping with the new changes in the company and with a popular 4x4 mag backing them, customer service is better.

BUT, I finally opened my new awning today...mmmmmmmmm you get what you pay for. For the guys on a budget it will keep you dry. Compared to My ARB awning unfortunately it's far behind.. The bracket system is confusing and with 2 extra pieces aluminium and no instructions it could be confusing for some.

But I have myself a awing to keep me dry for weekend trips and not to phased if it gets ruined....

Quote:

---

Originally Posted by Forced Offroad

A 4WD Mag now has bought into Tigerz11, and Superior Engineering has pulled all advertising from the Mag as well. I think its a bad move for the Mag but i dont think it there fault. EMG which are the publication of the Mag are after more Dollars. But the Mag is gone and has been for years, but I like the DVD's.....

---

And they are not the only one 2 be pulling the pin on advertising in the mag

got my awning today and yes they had 300x100 logo on them(now picked off) and velcro on the outside of the awning not the inside.
other then that it looks good and the zippers on the bottom so no pooling water

Quote:

---

Originally Posted by megatexture

got my awning today and yes they had 300x100 logo on them(now picked off) and velcro on the outside of the awning not the inside.
other then that it looks good and the zippers on the bottom so no pooling water

---

I've heard this a few times now with the Velcro. Mine has no Velcro at all,it has a clip that locks locks the bag together on the outside.

Love your Trailer set up mate.

Cheers Jay

Quote:

---

Originally Posted by Forced Offroad

I've heard this a few times now with the Velcro. Mine has no Velcro at all,it has a clip that locks locks the bag together on the outside.

Love your Trailer set up mate.

Cheers Jay

---

New one turned up with buckle / snap clips on the outside.
Drilled the rivets out and repositioned the strap in side where it should be.
Will fit it to the pod tomorrow sometime and see what the rest of it is like.

Quote:

---

Originally Posted by Forced Offroad

Love your Trailer set up mate.

Cheers Jay

---

cheers mate :cheers:

i was able to relocate 2 Velcro straps inside the bag without drilling out the rivets only as they had completely missed them the 3rd one snapped as the rivet was in the centre of the strap but I’m happy with 2 straps and no logos other then these 2 issues it seems to be good I’m happy for the price