Mmm, ordered mine on the 21st November, should be seeing something pretty soon.Quote:
Originally Posted by clubbyr8
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Mmm, ordered mine on the 21st November, should be seeing something pretty soon.Quote:
Originally Posted by clubbyr8
Maybe a box of wings? :DQuote:
Originally Posted by jay see
At this stage I'll take anything...
Didn't make it to the store today, will get back on the phone. Hopefully someone will answer.
Looking at their FB page, they have a serious problem. I'm amazed their management aren't doing something about it. I was told by one of their employees before I posted my pic on their page that a senior manager had made the decision not to replace my panel. Seems they have issues stemming from the top...Quote:
Originally Posted by jay see
Until you put it on social media for everyone to see how bad their service is, then they do something about it.
I did, it's the only reason I got a response, although the replacement panel hasn't been sent yet... :(Quote:
Originally Posted by Winnie
It's sad that these days it's come to that.Quote:
Originally Posted by Winnie
These guys have that many issues and complaints surely they would have learnt by now that they have an issue. Good example of how useless consumer affairs is.
Too many people out there shopping on price alone. They want a fully kitted out 4WD and they want it asap. Don't we all want that though?Quote:
Originally Posted by Hodge
I might be spending 3x or 4x more money on different brands but I am confident in all the products installed to my 4WD and if something goes wrong I know I have good backup from the companies.
For example I bought a Giggle pin winch solenoid for my high mount. It failed about 2 months after the warranty period.
Smithies have honoured the warranty as a gesture of good faith. How good is that! That's why I am happy to spend a bit more money on a top quality product.
I haven't had any issues with their other products and customer service, it's just of late they seem to have decided customer service is not needed. I had a Thumper compressor that had an issue with the safety valve, it would operate at 90psi, they swapped the compressor out with no issues or delay. I have a Kings awning that has never been an issue and the quality is superb. But for the life of me I can't see why they've taken the course of action over the panel. I lodged a complaint straight after I received it. It's obviously damaged and I don't think it was damaged in transport, as the packaging is fine. I just want a brand new panel like I ordered, as when I modify the wiring, I will lose any warranty (their conditions). I have a CTEK D250S Dual in the car, so I'm bypassing their controller. I'm going to use Anderson Powerpoles to switch the controller in or out, so I have the versatility in charging the cranker from the panel if I need too. Powerpoles are more than sufficient for a 10amp panel. I just need the new panel...lol
My theory on this Clubby:
Earlier on if there was an issue, they just deal with it, whatever the issue may be. As time went on, more and more people jumped on their bandwagon due to cheap prices. They got overwhelmed and sale pace picked up. Especially now during holiday season, their sales would be going through the roof and they are merely concentrating on the $$$ . Sorting out problems isn't on their front page of priorities.
Agree the problem comes from the top. It appears that management does not know (and perhaps care) what the sales people are telling customers just to get the sale and I presume commission.Quote:
Originally Posted by clubbyr8
I feel sorry for Jess the latest customer service manager because her hands are tied and she cannot fix problems because of company policy.
Looks like, shits about to get real. lol
http://www.nissanpatrol.com.au/forum...id=70302&stc=1
4WD Suckercentre. No thanks, I'll spend my cash elsewhere. Thanks for this thread.
I think I'm going to get onto their fb, if I get a chance tonight (at work) or tomorrow.
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It is fascinating, watching the Visitors Post on their FB page. Negative posts pop up, and then they just vanish magically lol.
Yep they have stopped me...all i can see is the posts and cannot comment..weak bunch of pricksQuote:
Originally Posted by Hodge
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OK. I've posted on their page, nothing too bad. Will wait and see.
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Wow. Just wow.
www.productreview.com.au/p/4wd-supacentre.html
Got the standard reply.
Sorry bah bah bah we will contact you tomorrow.
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Most of the reviews I read are for the last month, I hope management pays attention......Quote:
Originally Posted by Plasnart
Actually, after reading a few reviews I'm of the opinion that I won't get a replacement panel. I hope I'm wrong but if they don't play ball I'll escalate this quickly. I'm too old and cranky to be ripped off by anyone. If they replace it and all's good, I will say so. Either way, it's the last product I'll ever buy from them. I'll get a roof top tent from somewhere else....
They've lost my business as soon as this post was started I unsubscribed from the mailing list and after reading that product review site It confirmed I made the right decision.
I think I'll be adding my review to that page also....
I wonder how financially stable the company is. Perhaps the delays in delivery can be explained if they are taking our money to finance the purchase of stock and the time it takes to come from China. I had no problems with purchases last year with prompt delivery and phone being answered but it seems to have gone belly up this year. Management really have some serious customer service problems to sort if they are to survive.
The magazine is also smaller with less advertisers than it was at issue 200.
I've been reading through their website. Not only do they charge exorbitant rates for their freight (I paid $95 for the Titan Drawers), none of their freight is insured and there is no option I've seen to ask for insurance....
https://www.4wdsupacentre.com.au/terms
Run. Run for the hills...Quote:
Originally Posted by Wizard52
probably because they have gone into competition with all of those advertisers with their product lines. i cant imagine the likes of ARB wanting an Ad with their winch on one page and then the supa center equivalent on the page next to it for far cheaper...Quote:
Originally Posted by Wizard52
my problem with these guys is their unethical marketing practices. they claim to have a different super special sale every day, although the checkout price never really alters. either they will discount the item and up the shipping or discount the shipping and up the item price, either way there is no "real" saving. and as for their "discount" has anyone ever seen the items go for what they say they are actually worth, i havent.
this company is shaking up companies like ARB etc but in the wrong way. my opinion is just to steer clear of companies like these, you get what you pay for stuff like this would never fly with a reputable manufacturer.
Why do ppl keep buying from this mob if the service is so bad, I think @Winnie hit it on
the head saying ppl are buying by price. Im like winnie and would prefer to save or wait
till I have the coin for anything I want. what would you prefer leather or vynyl no brainer
Ill take leather anytime. If you need any big ticket items at least let ppl know,
Id be more than happy to help get a better price with my Aust wise contacts.
Dont buy crap that could fail out on the tracks it could be dangerous, ask what others have
and compare. I could not stand bolting crap to my Patrol, its just not on, lol
. What can happen though TD is that kids or partner/friends can give you this stuff for chrissy or birthday thinking they are doing the right thing. I have, not recently thank goodnass, had to explain to a smaller family member that the thing they had spent all their pocket money on three months ago didn't work any more and had to be removed from the truck. Whilst saving money is a good thing, it can be heart breaking to some of the less informed friends/family who think they are doing the right thing.Quote:
I could not stand bolting crap to my Patrol, its just not on, lol
@4bye4 point taken must admit Ive had some dodgey stuff from my boys when they were younger
Customer service is the crux of any business, sad to see they have none, ,,,,,,,,
Is this mob the old Tigerz11, and if it is what was the other name they traded as.
If they keep changing their branding and folk know surely questions get ask why?
It all seems very sus to me.
A mate is all exited about his new RTT for $695 ish, I couldn't rain on his parade as the type of bloke to get a bit pissed about that sort of thing.
Hope he has no problems.
Yes they did trade under Tigerz11Quote:
Originally Posted by macca
Not sure of any other names.
Would powerful 4x4 be involved as well???Quote:
Originally Posted by Winnie
I believe they're a different company, but you never know...Quote:
Originally Posted by threedogs
Name is familiarQuote:
Originally Posted by threedogs
I don't believe there is any connection between the two companies, but their reputations are identical ;)Quote:
Originally Posted by macca
I have noticed this from day 1 of Supacentre opening their website! I think I even mentioned it somewhere on the forum a long time ago...Quote:
Originally Posted by rusty_nail
Funnily enough it actually ended up on the parody show exposing false advertising on TV. Shows called Check out on ABC22 some evenings. I pissed my self laughing when I saw it ....
Today it's $50, FREE postage ! Tomorrow it's $45 with $5 postage fee... IF you get their daily emails (around 6 a day), you'll know what I'm talking about.
The way I see it is. Some items are OK to buy from these guys. I mean for example a side wall for the awning for dirt cheap. Ground under-tent cover, spare wheel bag, tyre deflater.... etc...
Stuff that when it breaks (which it will), you just chuck out, who gives a shit. It cost peanuts.
But it get scary when people buy winches from these blokes and expect a few tones of their valuable 4x4 and maybe a family inside, to be hanging off it ! Fridges that catch fire, compressors that work once, etc... Stuff that can get you in trouble or stranded.
Ofcourse this shit can happen with the high shelf brands too... But the odds are definitely in the cheap shit corner's favor.
Actually went into 4by supacenta on the weekend, wanted to get an awning for the folks for chrissy. . I felt a bit dirty as i pulled up out the front, went in the place was a bit wierd, no sales people helping anyone out just stuff on display (ridiculously cheap) and a massive queue winding is way through the shop leading to some desks. Anyway waited for a tiny bit then came to my senses and left. Couldn't believe how cheap everything was some stuff might be right but doesn't give you much faith, sure half the stuff people were getting will probably break and get thrown out before too long. Bit sad living in such a consumer society now days 😕.
Anyway probably going to drop in at roadrunner i think always had great service from those guys. .
Road runner have a massive Xmas sale on their rro brand awnings at the momentQuote:
Originally Posted by Rossco
End of the day it's probably the same factory/similar quality to supa centre but at least you have peace of mind for after sales service.
I've had the Kings Awning for a couple of years now and it gets used a lot. No issues with the quality, so not all their stuff is rubbish...