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Pete, mate all you can do is take it into your dealer and see if they will do it under their replacement policy or whatever they are calling it, you never know you might catch them on a good day ;) Our 07Crd dash was replaced last year because of the pimples.Quote:
Originally Posted by Alburypete
Greg
Thanks Greg, started reading this thread about 6:00 otherwise would have been on the blower to Nissan there and then.
No worries Pete. Mate if I was Mr Nissan I would replace it because that would be good customer service and backing of my products. But it seems that spending millions on a couple of bozo's to race a couple of cars around tracks is more important to Nissan, unfortunately it will bite them in the butt if they do sell more cars and then even more people will be pissed off at them for shoddy work, products and no customer service. It's like banks giving better deals to new clients...what about the old clients you have been ripping off for years.....Sorry I got a little offtrack there...Quote:
Originally Posted by Alburypete
Cheers
Greg
I have a 2005 3litre patrol and the bubbles are just getting obvious. It must have been happening for a long time as the car was fitted with a dash mat when new and is nearly always in the garage. I went to the dealer I bought it from and they said it is out of the 5 year window for repairs and the VIN number doesn't fit within the range given, BUT my dash still looks like a pizza and I'm not at all happy.It has basically reduced the money I will receive when I trade it by quite a lot. Things don't look good, does anyone have any advice please?
I see you found the thread. I'm assuming that was you who emailed me before.
I would try another dealer first and see what they say. Be confident in telling them that this a well known manufacturers defect and advise them that your friends have all been replaced for free in the same year only months ago from dealers in Melbourne or Sydney.
If that doesn't work I would be doing the ring around and pestering them and maybe to the point of threatening with an ombudsmen...haha.
Shame on Nissan though, should be fixing this crap!
Thanks for all the good advice. Will be taking it. I'll let you know how I get on. I have contacted consumer protection here in WA.
It was me that contacted you earlier and I appreciate the quick reply.
i have just been onto nissan as the one i am picking up tonight i thought was a 2005 but it is a 2004, nissan said to take it to a dealer and see if they will forward details to nissan BUT it may be too old?? will see how we go with it.
took the troll in today and they said it is out of the guidelines but will send an out of warranty request through and i will have to pay for the labour cost $1600, dash retails for $1600. will await the outcome.cheers Stropp
Great news. We took everyones advice and hassled Total Nissan and Nissan direct. We also spoke with the local consumer affairs.
Yesterday our 2005 Nissan had its dash replaced at no cost to us. We are very pleased. Not sure what worked but about a week after my husband started 'annoying' them we got a call to say that they would replace it. The young man told has that they had done over 1000 replacements at that dealership.
Googla4x4 keep at them. I'll look forward to reading what happens. Good luck.
Nice to see a win against Mr. Nissan!
good news cookie1, now lets hope that i get some good news too.
The lesson Googla is DEMAND IT!!! Good luck mate.Quote:
Originally Posted by Googla4x4
Agree 100%, Demand that you want a Nissan DSM to inspect your vehicle personally and that you require a written report (on a Nissan letter head) why they have declined your repair on a known manufacture problem.Quote:
Originally Posted by MudRunnerTD
I've finally gotten around to it and booked mine in for next Monday. I was told that I had to book it in for an hour and that a technician had to inspect the dash, sight the VIN and send a request to Nissan to replace it. The dealer will then wait for a response before I have to book it in and get it replaced IFF Nissan approves. What a pain in the arse!
I'll be asking for a copy of the "request".
Will see what happens...
OK. Dropped into Nissan at Moorooka (near Brisbane) as per my booking. A nice lady there served me at the counter, followed me out to the car, looked at the VIN number, glanced at my bubbly dash, went back inside, typed my VIN number in and announced that I would receive a card in the mail when my new dash arrives and then I can book it in for a replacement. No worries!
BTW, my VIN does not fall within the range posted previously, so don't let that stop you from at least checking.
I am still waiting for a reply from Nissan as to what they will do with my dash, when I get it I will ask for a job no so I can hassle Nissan regarding replacement.
Update: I received a card in the mail from Nissan Mooroka telling me the dash pad is in stock and that I can contact the service dept to arrange installation.Quote:
Originally Posted by frenzy
Book in for a fortnights time... no issues at all
well I had contact with nissan and they refuse to do anything at all regarding replacement of my dash, if anyone can send me paperwork from nissan service where they have had the dash replaced free please send me a copy of the paperwork via email to stropp1@bigpond.com, they have refused to do anything so I need to build a case that they have changed them on ather late 2004 vehicles so I can get onto consumer affairs. thanks Stropp
Mines an 06, so that wont help you.Quote:
Originally Posted by Googla4x4
2008 model here... sorry dude, sounds like you may have a hard time with it
As long as its a Series 4 GU they will be hard pressed to knock you back mate, go to Consumer affairs for sure.
Have a look at this mate
do you fit in the VIN numbers?Quote:
Originally Posted by TimE
Mine didn't fit in that range and I'm booked in for next Thursday to have a new dash pad replaced.Quote:
Originally Posted by MudRunnerTD
I have written an email of complaint to Nissan Australia pointing out that several forum members have had there's covered and I believe one has been replaced twice, I have told them I intend to go to consumer affairs as it is a known problem and I hope to get some hard copies to help support my case so if anyone has some hard evidence please email me so I can build a case to get it replaced. Thanks in advance. Stropp
Emailed consumer affairs today as well so will await the outcome, if no response from Nissan by Friday I will attack again!
I have the some problem.My is 2005 and I have try to replace to my dealer but they tell me my VIN is not on this for free exchange.I can by the new and cost 1068 eur, WTF for something what was Nissan problem.The problem is in Europa because they are not lot of this Patrol.Have anybody from Europa some problem?
OK so nissan finally got back to me again and tough titties, its not in the warranty period too bad so sad, I tried to talk her into doing it as I said it is a known problem and she said too bad, I asked for the refusal in writing and she refused to do that as well. I will now await consumer affairs reply.
Had my dash installed on Thursday, No issues with the claim. the only issue is that they no longer have any Black dash pads left, they only have charcoal pads... slight difference in colour. But still looks better than the Bubbles
Had my 2007 dash replaced today under warranty, all ok except they reconnected the dam door buzzer again
Quote:
Originally Posted by Googla4x4
Well thank fu@k I persisted with this, I wrote to consumer affairs and received a reply from them and I wrote another letter to Nissan and attached a copy of the letter from accc with a note to say that if they didn't replace it I would pursue the matter through the courts as the dash was " not fit for purpose" ! Well today I received a phone call from Nissan Australia to say to take it to my local dealer and they will replace it with a new one in grey as the black ones are gone, yippee all the writing and talking has paid off. My advice to anyone is to persist with it and when you have the right info it is easy to write a letter as outlined by the accc.
Glad to hear it mate.Quote:
Originally Posted by Googla4x4
Pity it had to involve so much running around for you before they would agree to fix something they obviously know was a piece of shit from the start.
Too true timE, made me jump thru hoops for something that should have been done first up, all good now tho.
well went into nissan midland today and she is booked in for new dash, they are trying to source a black one so see how it goes, so for those out there with older patrols with dash bubbles persist and even tho they say its out of warranty they will do it, even tho the dealer quoted $243 labour i am happy with that.
well at last nissan have my replacement dash in so its booked for monday morning, will be good to see a smooth dash again.
That's great news.Quote:
Originally Posted by Googla4x4
Shame on Nissan Australia for making you have to go through that whole process.
Well phone call from the local Nissan dealer today, apparently the wrong dash was sent ( sounds like BS to me ) they had the vin number how do they get it wrong? Gotta wait till next week now.
maybe they use the same useless storemen my company seems to hire!!!! lolQuote:
Originally Posted by Googla4x4
well got the dash replaced, looks way better than the old pimply jobby.
before and after, not quite the same colour but who cares, the dash mat is on.
Good to see. Glad the buggers finally came good for you.
You must have been feeding it a lot of chocolate to end up with that many pimples though :)
Yeh TimE, lots, the other good thing is they didn't remember to charge me the labour component so win win.