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G'day folks,
I am extremely impressed with service from MTQ Brisbane, i ordered an 3inch dump-pipe last Monday afternoon and the thing was delivered in less that 20 hrs on the Tuesday.
I then ordered an exhaust manifold gasket from MTQ Brisbane yesterday afternoon and it arrived at this morning at 11.20am!
PS, Now that's what i call service!
Regards,
RLI
According to MBA Course, the evolution of business orientations is following:
Orientation to producer ( XXXX - 1850) - Orientation to sales (1850 - 1970)- Orientation to marketing (1970 - 2000) - Orientation to Customer (2000 and further).
The customer dictates what goods he needs, but in the meantime he need good service and warm relationship to his own person.
Only monopolistic companies, with vitally important goods can offer bad service but it is spur ended track.
G'day mate,Quote:
Originally Posted by Wine_maker
Well stated!
PS, hows the weather in your neck of the woods?
Regards,
RLI
Hi!Quote:
Originally Posted by RLI
Hot. +38 and higher daily, and +25 at night.
And how is your winter?
Its been a wet winter through a lot of Australia, which is good.Quote:
Originally Posted by Wine_maker
Above average rainfall where I am.
Not bad! The spring is near for you.
And warm and dry autumn for us +15+20.
im hearing ya. ive been in mackay for 2 years ,these assOs wouldn't no c=good customer service if it wacked em with a bit of 4b2.
Bee cool guys, if business practice bad service it will be bankrupt soon. Except they have lowest price in the world.
Sometimes businesses survive because they have little or no competition.
Retail is suffering? Service might be part of the problem!
Try using "reply with quote" instead of "reply" in threads like this, that way people can see which post you are replying to.Quote:
Originally Posted by Madden
I think in the case of retail, it's not the service but the consumers insatiable desire for a lesser price.Quote:
Originally Posted by NP99
My folks went to the Google Play Store and all they got me was this lousy Motorculture App!!!!!!!
Well stated mate!Quote:
Originally Posted by NP99
Regards,
Paul
G'day Lounge Lizards!
I cannot get over the customer service from Eiji Takada and his company Kando dynamic. (Kinugawa)
It only took 6 days from when i ordered and paid for the turbo to be delivered to my front door. Some turbo suppliers in this country take over 6 weeks to delivery a similar kit, which is extremely pathetic and they treat their customers like dog-shit!
What makes things worse is that some of these turbo suppliers customer service is non farken existent. No wonder the South East Asian countries are taking over our heavy industries markets!
Typical, the packaging from Kinugawa was superb, not like some turbo suppliers in this country that fail to take pride in there packaging, let alone there poor customer service. In particular, one turbo suppliers packaging, comprises of packing a new turbocharger in a second hand box stuffed together with crap pieces of paper! All for around $3,000.00. What a farken joke Trendsetters!
Regards,
RLI
G'day Trendsetters,
Another one of my pet hates, is businesses that are so arrogant (that far up themselves) and because they think they have a good product, they think they can treat there customers like bullshit-mushrooms ( keep the customer in the dark and when the customer keeps inquiring for an up date on the product that they purchased, just feed them bullshit!)
I am a ware of several of our forum members that have made several inquiries to a particular turbo business regarding up-grading to an TD05 18G billet wheel. You guessed it lounge lizards, our forum members and other members form a well know 4x4 club on the mid north coast of NSW are being treated like a bunch of farken bullshit-mushrooms!
I am so glad that this particular business must be making so much money that it does not need new customers and can treat its existing customers like lepers. I am sick and tired of receiving e-mails and phone calls to my home from genuine Patrol owners seeking advice about this companies products. I here the same rhetoric day in day out, "we tried to contact that business, but they do not reply to our calls or messages left! "They do not reply to my e-mails", "I left a message with the secretary and i am still waiting for a call" , "It has been 4 weeks and still no response to my inquiries, do these people want my business", "Gees they must be good, as they do not want my business" !
These are some of the responses that i receive from disgruntled potential customers. Personally, i farken think that particular business, is nothing more than a parasite on the arse of Patrol owners. Whilst industry is suffering and declining around Australia and with China and other south East Asian countries offering better service at a cheaper price, we should be bending backwards to look after our customers and not treating them like bullshit-mushrooms!
In the future when i am asked advice i about this business and its products, i will be advising to stay well clear due to extremely poor customer service attitude.
As previously stated, good customer service is a simple thing! All businesses need to do is have a simple set of traits as a rule of thumb. Like the following;
(A) Answer phone calls and e-mails. Businesses sure make that someone is picking up the phone when a potential customer calls your business. (Notice I say "someone". farken people want to talk to a live person, not a farken "recorded message".)
(B) Listen to your customers. There is nothing more irritating than telling someone what you want or what your problem is and then discover that that person hasn't been paying attention and then farken needs to be have it all explained again?
(c) Deal with complaints properly and promptly. No one likes hearing complaints, and many of us have developed a reflex shrug, saying, "You can't please all the people all the time". Maybe not, but if businesses give the complaint proper attention,they just may be able to please some of there customers and probably position their business to reap the benefits of good customer service!
(d) Businesses need to train there staff (if they have any) to be always helpful, courteous, and knowledgeable. Businesses need to train and regularly talk to their staff about good customer service and what it is (and isn't) regularly. (Good Customer Service: How to Help a Customer explains the basics of ensuring positive staff-customer interactions.)
(e) Take the extra step. For instance, lead the customer to what they want. Better yet, wait and see if he/she has questions about it, or needs further assistance. Always be helpful, even if there's no immediate profit in it for now. There might be later on!
The irony of good customer service Trendsetters, is that over time it will bring in more new customers than promotions and price slashing ever did! I wish certain businesses in Australia practiced some of these traits!
Regards,
RLI
Amen.
Sent from my GT-I9305 using Tapatalk 2
Very well put RLI but there is a but and that but is the customer who makes unreasonable demands, ones that are unfortunately not possible to fulfil.
Now before anyone pipes up, I'm not saying that this is the case in the company that Paul is talking about here.
I'm sick and tired of customers who always complain no matter how far backwards you bend over in order to help. The ones that are never satisfied after they've woken you up at 3am on a Sunday morning, got you out of bed and driven 20ks to open up the warehouse because they've got a breakdown situation and require help with a part. You don't actually have the exact same thing they need but you're able to find something that will get them out of shit until we can fly then something over from another branch. The ones that aren't happy that you don't keep that exact part on the shelf, the ones that are too friggin tight to keep a couple of $30 parts as spares themselves. The same ones that don't even thank you for getting them out of the shit.............. I sure love some of my customers!!!!!!!!!!!!!!!!!!!
Rant now friggin over.
G'day Clunk,Quote:
Originally Posted by Clunk
Well stated mate and so true, there is definitely those customer's out there that constantly whinge for the sake of complaining!
On the weekend in Coffs Harbour there was a business seminar conducted regarding Customer service. The essence of the seminar was that overseas tourist found that customer service in Australia was very poor compared to other countries around the world. The topics covered were;
(1) What sort of customer experience does your business create for your customers.
(2) Are customers always happy when they leave your business.
(3) Do your customers think that the experience could have been made better.
Reference was made to Fiji by the presenter that when he recently had a holiday in Fiji he saw a ten point motto on a school wall for delivering exceptional service to customers. The key points were "talk to the customer", "learn the customers name" "smile at the customer" "ask the customer how they can help them" "be courteous at all times" this was to name a few.
The presenter stated it made him wonder what we expect as customers, where it is delivered best, and how do we use our service levels to look after existing customers or attract new ones. The presenter further stated the importance of first impressions and what is needed to create the best customer service experience possible.
In the Army soldiers would use the abbreviation CDF (Common Dog Fark) to explain what was regarded to be simple or common sense! Customer service should be simple and a basic automatic response!
Regards,
RLI
years ago a young bloke in jeans and t shirt walked into a Mercedes dealership and
asked if he could place an order for 12 poulman Mercedes, salesman laughed and kicked him out,
A few days later he returned in a suit with his father mr Tobin Snr, yes the big funeral director from TOBIN BROS.
needless to say the salesman was fired, Don't believe in what you see as that order was over I/2 a mill$$$, 20 years ago.
True story
G'day folks,
I cannot get over the customer service from overseas v local customer service! I recently purchased turbo stainless steel T/Bolt flanges, aluminum inter-cooling piping and silicone hoses from the US. In Australia the flanges cost between $4 and $8.00 each, however, delivered from the states $ 1.90 each including postage. Inter-cooling piping $15.00 including postage, the same item here between $25.00 and $35.00 each. Silicone hoses 7 ply thickness $15 to $18.00 including postage, here in Australia "cheap" 3 or 5 ply will cost you between $25.00 to $40.00 each for the same hose.
I was stunned that all my t/bolt flanges, aluminum inter-cooling piping and silicone hoses were delivered from the US in less than 8 days. Certain turbo suppliers in Australia take farken months to deliver goods.
PS, certain elements in this great country of ours, needs an enema when it comes to customer service and attitude to doing business!
Regards,
RLI
Half of them wouldn't even know they were in the middle of an enema!!!!Quote:
Originally Posted by RLI