Truck has been taken back to the dealer by tilt tray. Have spoken to Nissan Australia, and they said they have to wait until the dealer gets the truck back and attempt yet another diagnosis.
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Truck has been taken back to the dealer by tilt tray. Have spoken to Nissan Australia, and they said they have to wait until the dealer gets the truck back and attempt yet another diagnosis.
As I said on your intro, leave it with them, tell them NOT to ring until FIXED,
Get a loaner off them, you do have rights as a customer.
Not this bandaid BS we here they are doing.
Should make Mr NISSAN an Honourary Member
Getting jack of this stuffing around, threedogs. Told the service manager last night that I'm not having it back until its fixed. And if they come back and tell me that its the head, or the intercooler, or anything else I've been suggesting, they will get a one-fingered salute.
The continuing saga.
Phone call from Nissan Australia to say that they have requested the dealer do the following:
1. Check for a blown head gasket. (I would have thought that would have been one of the first things done.)
2. Remove glow plugs and check for coolant burn. (Service manager says that has been done before.)
3. Remove radiator, check for blockages and back flush. (The radiator must have been back-flushed half a dozen times now.)
4. Check hoses and thermostat. (How bloody basic can you get!! This is the 3rd thermostat they've had in it!)
5. Check front and rear axle weights for towing capacity. (Here we go! Gonna try to blame the poor bloody owner for overloading!)
Honestly, I don't think the techs at Nissan Australia have any idea.
No joy on the loan vehicle. Dealer doesn't have one available, and Nissan Australia says warranty doesn't cover same. I told her that I thought that was pretty damn weak, considering I'd paid cash for the vehicle, and had had no use of it for nearly 3 weeks now. She said she appreciated where we were coming from, but it wouldn't be part of the warranty work. I said to stuff the warranty thing, what about maintaining good customer relations and customer satisfaction? She said they would "be in touch about the repairs needed".:furious: Not happy, Jan.
They have your money, not interested in any back up work, hear this all the time,
Chin up though, things could be worse. What area are you in.????
Central Tablelands of NSW.
Feel your pain mate! Stick it up them and demand a loan vehicle for being stuffed around
..........on the move
I know this will probably against everything your feeling right now but being polite and civilized may get you what you need. Only a thought.
Mego, it is very difficult to be polite and civilised to a mob of idiots. I'm not blaming the dealership service manager - he has tried to be helpful, but its Nissan Australia (I assume the customer service mob based in Melbourne) who are so condescending and quick to lay blame on anything but their vehicle. I have been VERY nice to the dealership - even went through the appropriate parts of the manual with the service manager yesterday. The problem is that its under warranty, so Nissan Australia are looking for the cheapest "fix" possible, and seem hell bent on making it MY problem, thereby voiding the warranty. "We'll ring you back" is their catchcry, but they never do. I'm about as popular as cat sh*t on a blanket with the missus. We were going on our first holiday in 23 years this week. Won't happen now.
Give em hell then, we all stand behind you, united as one.
well said you horse pusher you, was reading somewhere of a phone number of a loverly lady at Nissan head office, the thread was to do with the bubbling dash's.
might be worth looking for it ,
And to be honest yelling and screaming never got anyone anywhere.
We should start a VENT THE SPLEEN thread, lol
I think it might be time to take it further mate. I would ring the relevant authorities and get them to make a call on your behalf and watch their(Nissans) tune change in no time .
Lucky it's not me or I'd be locked up by now...hahahah
..........on the move
X2 on the last comment.Quote:
Originally Posted by Nisshead
Have the 1800 035035 number on speed dial by now. Sick of ringing them.
Have decided to give them until tomorrow, and then it will be the MTA and Fair Trading.
Having those photoes is a very valuable asset to you. By keeping records ie this post of what has been done and when is all in your favour.Print it all out or hand write into a diary with photoes, Tell your dearlership / Dealer principle your not satisfied with the results and service, and you intend on approaching the "mta" for advise. Show them your evidence, and see there reaction.That is what I did with Honda AU over a bike I bought that had problems. Amazing the responce. But be prepared to go through with it.You must keep your cool and dignity Again, good luck and keep us posted
Steve
Go on your holiday - relax and unwind as it is only a car after all and there are more important things in life, tell them they have the car for two less days than your actual holiday period to make sure it actually is ready for when you get back, and then ring them a few times during to check progress, and to make sure they don't leave it to the last minute and that they have fixed it.
If you were planning on taking the car to get to your holiday destination, show them the proof and nicely request a replacement vehicle.
Nothing new today. No-one rang and we didn't ring them either. If there isn't a big move tomorrow, MTA and Fair Trading are in our sights.
Happygtu, we were planning to go camping with the truck. It has a canopy on it and we can attach a tent to the side. Also has a small solar power panel on the top for 12 volt power. So it was essential that we have this particular vehicle.
I'll be glad to help you with my power of persuasion.
Attachment 19563
:jawdrop: Is he for real, Mego???
And the engine bay during the overheating session this arvo:
http://i114.photobucket.com/albums/n...1/DSCN0132.jpg[/QUOTE]
That is really a sad sight, and not anything I would like to see with mine.
Lets hope for a really good outcome....soon
Mic
Sorry to hear about the camping thing.....I know what it is like when you have all your gear setup you want to use it.....
Mic
id be hitting them up for a full rebuild as all this overheating will be cooking/warping and just genraly F#%in up your motor and its reliability because of it is out the window
Nothing from either the dealer or Nissan Australia to 12 noon today so rang both. Service manager at dealership not answering phone. Contact person at Nissan Australia not contactable but will "ring you back". Have now contacted MTA and Fair Trading. Waiting for a call from both.
Can only assume that the "mechanics" have found nothing (again), or they have found something dramatic that they had poopaahed before. This saga is becoming long enough to rival "Peyton Place" and "Blue Hills".
We've given up. The missus rang Melbourne as there had been no contact from Nissan's so-called customer service, and got onto the woman named "Kath" who I assume is the Customer Service Manager. She apparently said that the techs could see evidence of coolant burn on the glow-plugs (from the picture sent by the dealer), and that they wanted a weighbridge ticket showing the weight of the front and rear axles on the Patrol. They also wanted the service manager to travel with me towing the load and videoing the dashboard gauges. The missus hurled the phone at the wall at this point and burst into tears. I spoke to the woman on the other end who was quite "nice" but unbending. She mentioned that, although the Patrol had a rated towing capacity of 3.2 tons, there was something about a "drawbar download" or similar expression of 100kgs??? No-one I have spoken to since knows anything about this.
We have lodged complaints with Fair Trading and the MTA, and when they come back to us, I shall tell them what happened and why we have taken this path.
I have had it up to here. Even when the axle weights come back fine (as we know they will), we can see that they will find something else to prevent them from owning the problem. So, the dealer is bringing the vehicle back this afternoon, I will remove the canopy and other "extras" I have installed (HIDs, push and pull, etc) and get rid of it.
Just want to thank you all for your support, but we are too old to be trying to cope with this much hassle. I can see why there is so much trouble in getting Nissan to honour their warranty obligations. After owning 5 Nissans over the past 50+ years, this is the last one I will ever purchase.
Mate, bloody don't give up! Hopefully you'll get some help from fair trading.
Don't let Nissan screw you on the tow ball download weight. It is 200kg but maximum of 350kg(if gvm is reduced)
See this pic. It's from my barn door on the car
Attachment 19579
..........on the move
X2 with nisshead ,hang in there mate Patrols have one of the better tow ball ratings going around, Chin up to you and the GLW
You have rights as pointed out, follow it up
The dealer has bought the vehicle back and we've had time to calm down. The missus is no longer referring to the woman at Nissan Australia in terms of four letter words. Have decided to keep the Patrol and, if the motor blows up (or should that be "when" the motor blows up), I will put a V8 diesel in it. After lots of talk last night, we decided that the Patrol was too good to be rid of (great tray and storage, the canopy fits well, etc). In the meantime, I've taken the canopy off, put the driving lights back on and am waiting with baited breath for the letter the now only slightly-ruffled missus is putting together to go to Nissan Australia and Fair Trading, as well as anyone else she can think of who may be remotely interested. A friend has a radiator repair business, and I may get him to rod the radiator in the meantime.
I would be interested if anyone else has put a V8 into a 2010 GU Patrol, where they sourced the motor etc. Have been looking at Marks 4x4 Conversions, and the prospect looks promising.
Mr Goat,
I cannot believe this thread, mate it would do my head in.
The downforce weight on a towball is to do with braking and steering of the tow vehicle and absolutely nothing to do with over heating. Mate I know it's frustrating but keep on fighting, DO NOT LET THEM GET AWAY WITH IT.
Anyway mate good luck with it, and judging by the cold front coming through here you might be glad you're not going camping this week end
Yo Goat Brunswick Diesel in Perth WA do complete conversions, pricey but looks factory.
No harm in getting some prices together, we'll meet up on the track one day hopefully.
Duramax are an other option as is the tojo 6 td. thread is in archives I think.
Remember you are not alone, PM anyone, any time.
Go to Nissan Australia's FaceBook page and start posting on the hour every hour your plight and see how much notice they take of you then.
Thanks, threedogs. Feeling a little more positive today. Son-in-law (mechanic) is coming up on the weekend and is going to have a bit of a squizz at the Patrol. And the radiator repairer friend is happy to do the work on the weekend.
Just a question: when the vehicle overheated on Monday night, the engine light on the dash came on and wouldn't go off. It was still illuminated on the Tuesday morning (temperature overnight was around 2 or 3 degrees) when the tilt tray picked up the Patrol, but when I asked the service manager what code showed up when they checked, he said that the engine light wasn't on when they received the vehicle, and no code showed. He said that it just got so hot that the engine light came on. Is this possible? I thought the engine light only came on when a sensor was activated.
Thank you, Mudrunner!! I shall pass that one on to the missus!! She'll take a great deal of pleasure in doing that!!!
Forget the Patrol, enjoy the weekend with your family, Things may be better next week.
Happy fathers day Goat, extra sqeeze for your GLW
Bugger me drunk! Yep I'll be interested to see what fair trading have to say here. Funnily enough I've had two dealings with Nissan: One where an aftermarket boost controller I didn't know was under my dash failed and they located & fixed it for basically pocket change. The second occasion, one of the factory alloys with a known manufacturing defect unwound 4 wheel nuts, then sheared off the hub on a bend comin' through Mt. Victoria(right mess). On that occasion their response was basically: tell someone who cares. Sometimes I think they must flip a coin when you walk in...
Mate, send Nissan the link to this thread to let them know the Patrol community is watching their response very closely.
Hey Goat, I hope you are making progress....
Does it always run hotter than normal, or does it seem to run normal until loaded?
Each car is a little different, but my Patrols always run just under half on the gauge, so that is what I call normal.
This seems like a really strange problem, as you have an engine that produces heat, a radiator to shed heat, a thermostat to control the amount of heat being shed, and a water pump to make it go around so it all works like it should. It is fairly simple.....
Is there any milkyness under the oil cap on the motor ?
When you first fire it up and take the radiator cap off whilst it is still relatively cold is it pumping out coolant?
Is it out of coolant in the top tank once it has cooled down?
Is the oil still a normal colour and consistency?
I know that Nissan have looked at all that, but it seems to be pointing to something quite sinister, such as a cracked head or cylinder liner, or possibly just a head gasket.
You did mention earlier on that the Turbo was changed - did the overheating start after that?
The other cheap thing to do is to change the radiator cap, as it might have gone unserviceable, and you would kick yourself if that is all it was.
If the water pump is OK, the thermostat is OK, the radiator is not blocked either internally or externally through the fins/core, then it seems like the motor is the culprit, as this is the heat source.
Mic
I've had the mechanic son-in-law have a look. We towed the trailer up the hill and it overheated again. He seems to think the intercooler is overheating, so I am going to install a fan under the intercooler and another fan in front of the air con radiator. We will also have the original air con radiator connected up so that it will run when the engine starts to overly heat up.
Wandering around the 'net, I have found a couple of posts on forums where it has been suggested that the scoop on the bonnet of the Patrol is a trifle inadequate for airflow through the intercooler, especially if you have a perspex deflector on the front of the vehicle, which I have.
It only seems to happen when the vehicle is travelling slowly and working, as it does when you tow something uphill. Travelling on level ground, even with a load on, does not make the gauge climb above half way, but as soon as it starts to climb, and I have to drop back a gear or two, the temperature starts to go up alarmingly. Steam starts to come out of the overflow container, and the radiator, hoses and intercooler are untouchable.
Funny. Nissan, when asked, ruled out the intercooler. Perhaps its not that, but I'll give this a try and see how it goes.
Sorry to be pessimistic, but i have had a perspex bonnet protector on my Patrols for the last 15 years - no issues. They wouldn't sell them for Patrols if they are likely to cause problems
Shouldn't be the intercooler itself overheating, as it is only a piece of alloy tubing, and the only source of heat comes from the engine underneath in the form of heat soak. The intercooler fan won't hurt, but I think that if that "fixes" the problem then you are masking another underlying problem.
There are larger bonnet scoops , such as the ARE one, which will force more air through, but again I am not sure if this is the underlying problem, as most people run the original scoops, and the 3 Litre is not known for overheating.
Thinking outside the square, I wonder if it is something to do with your catalytic converter or your muffler. If one of these blocks up, it could be causing low power and high temps. The inards can come adrift and start to break up.
You could try disconnecting your exhaust after the catalytic converter to rule out the rear muffler, and also see if you can hear any rattling noises coming from the cat itself.
Don't rule out the radiator cap also.
Mic
how slow are you going while towing the trailer ?
Give the intercooler a flush out with kero, make sure its dry before you re install it.
If not getting enough boost temps go up. Also make sure all clamps are tight, all vac hoses are on as well