Yea thats frustrating.. hopefully (but doubtful) they follow up..Quote:
Originally Posted by Brissieboy
Well not really angry, but disappointed.
I purchased a Scrub King under-seat compressor mounting bracket and switch bracket to mount the ARB CKMTA12 compressor out of the way.
First the incorrect mount was supplied; then after notifying them of the error they promised to send the correct one along with a return postage voucher. After almost 2 weeks without any delivery I contacted them again and received a notification email within a couple hours that my parcel was on its way (from Australia Post, nothing from Scrub King). It arrived in 2 days by express post. This one was black coated where the original was plain stainless as ordered - but that's not an issue. There was no return postage voucher.
Again contacted them and received the voucher via email, and returned to original incorrect bracket.
Communication was very poor.
The switch did not quite fit the switch bracket but a bit of filing soon fixed that.
The switch bracket as supplied is not suitable for the vehicle due to the air outlet hitting the pocket in the door so I had to modify the bracket and mount it differently, and as a result also had to relocate the compressor on the compressor mount.
The tube adaptor for the compressor supplied was 1/8 BSP but the fitting on the compressor is 1/4 BSP and no reduction bush was supplied.
In the end everything has worked out OK, but it should not have been this difficult. I have advised them of the issues so will wait and see what action (if any) they might take.
