Maybe a threat of a paypal dispute then escalate it for paypal to look into it
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Maybe a threat of a paypal dispute then escalate it for paypal to look into it
This is gonna be my next move if I stay sober long enough today. Not looking good though. Pub opened an hour and a half ago.Quote:
Originally Posted by oncedisturbed
You haven't got time to drink........ you've got work to do. LOLQuote:
Originally Posted by Dhuck
I lodged a claim with paypal as they stopped resoonding, they offered "other" products up to the price paid, they havent responded for 3 days now as to what items I can choose that are comparative to what I initially purchased.
Will give them until Monday and then escalate it.
Sellers like these are the 1st to hammer you for payment or evidemce if your account is compromised but they won't provide any themselves
What will paypal do other than refund your money
i dont think they would want 3000 bad reports on their name but i suppose they will just list under another name.
Don't forget that this seller isn't like we imagine most hard working chinese... This seller is having the weekend off. There'll be no replies until monday.
Maybe someone should check there isn't another item that has been hacked?
Tonight is the 7th day since purchase for most. Should see some negative feedback popping up
So got the call from them yesterday and then a follow up message from them right after the phone call, all of which they were encouraging the idea of me selecting a different light-bar to replace the light-bar in the auction.
anyrate, long message from them today, none of which is a reply to any of my messages
just saying that I'd be better off letting them refund the money + extra for me to buy a light-bar from another supplier.
36 days of arguing to go!
They take note of repeat offenders (sellers not posting items) and if it happens enough they stop them from being able to sell items.Quote:
Originally Posted by megatexture
3 negative reviews on this item so far
They sent me msg through paypal asking to uee ebay messaging, I replied I was using paypal because they ignored my ebay msgs
I got another two messages from them yesterday
one saying the bar I selected as a replacement was one 'better quality and materials' and I'd have to pay more. As expected.
Then another message an hour later saying to pick another similar item from their store.
Haha the merry-go-round of fun continues.
I've had that 2 times now once was this bar is better and another this bar is old technology and they have none ... Then they ignored the msg I sent about wtf are you advertising it then.
Also I got a msg on sat so they must be trying to sort this out doing overtime lol
They have blocked me from purchasing from them lol as I've threatened to buy other items they have listed for further negative reviews, they have items for 1$ free postage
Quote:
Originally Posted by megatexture
Make that 4 :)
I didnt know they can block people from buying ??Quote:
Originally Posted by megatexture
Ive offered fair prices to what I think, on their nearest offer deal for their LED bars. Maybe they will actually accept one of them :)
nor did i till i tried to buy a 1$ led globe to give a bad review on lmao
all good ive got more then one ebay account lol
Umm....no. In my business, I am not obliged to accept a purchase order from anyone. If someone places an order on me at the wrong price, either out of date or just plain wrong or trying it on you will receive no joy.Quote:
Originally Posted by jc84
I have been reading bits of this thread on and off and I assume the price was a genuine mistake. I chose not to pursue these light bars for the very reason GQ4.2 stated and that if it looks too good to be true, it is.
I think for anyone to have received anything more than a full refund is bloody lucky as you wouldn't be getting anything more from me assuming it was a legitimate pricing error.
Yep i agree with your last statement 120% nothing more then a full refund anything extra is an amazing business practice.Quote:
Originally Posted by Drewboyaus
And yes I agree that if you receive a purchase order at your place of employment with a wrong price and no in-date quote then the purchases order accounts for jack sh1t, its the same with all businesses, your nothing special.
However that has absolutely nothing to do with Ebay and Ebays policies.
Some people seem to have a hard time comprehending this.
Simple version of Ebays buying and selling policies again.
Once the buyer clicks on that 'commit to buy' the buyer is required to make payment to the seller within a reasonable time frame.
Once the buyer has paid the seller the seller has an obligation to send goods which match the item description within a reasonable time frame.
That's it, there is no quotes there is no 'oh it was the wrong price so unlucky buyer', if the seller uploads an item to ebay at a set buy it now price and the buyer commits to buying an item and pays the seller ebay expects the item to be posted. That's it, no grey areas, no excuses.
It is this way because Ebay has said it is so.
Seeing as how you seem to comprehend it in 'your business' terms, i'll apply it to those.
Your business miss quotes my business $42.98 in exchange for goods or services which should actually cost $270, however the quote has been sent in hard-copy, signed and dated. Now my business has sent your business a PO for $42.98 and expects the goods or services. Now your business realizes that it's stuffed the quote up and is refusing the goods or services. There is no law that states (there may well be, I haven't read the Australian business code of conduct) you have to give those goods or services for that quoted price, but it's simple business ethics that you honor all in-date quotes even those you stuffed up. If you don't word will soon spread that you don't honor quotes and soon you wont have anything to quote on.
Therefore, the sea-guls (the buyers), purchased the chips (the light-bars) at the advertised price and paid the seller. And according to ebay policy (which is all that matters in this case and not your irrelevant real world case) and now ebay and the sea-guls are expecting the light-bars. Plain and simple.
Yep guys I agree. This was a straight out f!@# up of their own. They were not hacked and need to sort out their mistake. Just like any business. You advertise a product at a certain price, that is what it sells as. You advertise a product at $30:00 and make a sale then turn around and say sorry it was 300 you would be labeled one of the biggest c!@#$ in the world. Kmart makes a mistake they honor it same as any other honest retailer.
Sorry the piss is coming out and also the honesty
No mate, it might be simple but it's not business ethics.Quote:
Originally Posted by jc84
My customers would use their "business ethics" and not place an order on us without checking to ensure that the ridiculously low price was in fact valid and none of them would expect to take advantage of a mistake like that......that is business ethics mate.....
Drew,Quote:
Originally Posted by Drewboyaus
That was true for the old retail way of selling, but this is Ebay, where getting a bargain is the only reason why anyone would buy this way...
Mic
Yep. And sorting out their mistake should be giving you all a refund. Nothing more.Quote:
Originally Posted by Dhuck
I would never expect to profit from another persons mistake in such a way.
Kmart is a bad example, they are part of a major corporation.
What is happening here is potentially driving some small online retailer out of business based on a pricing mistake they have made and then having it advertised on the web to magnify the situation. I don't think that's fair at all. What would you say to their kids if they lost their house?
Fair enough Mic and I'm not in a retail industry (thank goodness) but the business ethics stand, especially when many thought it was sus in the first place.Quote:
Originally Posted by happygtu
Potentially profiting from someone else's misfortune is not a good way to roll IMO.
Edit: would you all give back change that was overpaid at the servo (assuming you noticed) knowing that the console operator would have it docked from their pay? Same thing.
Quote:
Originally Posted by Drewboyaus
I agree to some degree, and that is why I didnt order one .... and I always try to return incorrect change because I like to also receive the correct change when I think I have been short changed.
I think ebay sucks now that there are millions of retailers trying to get into the action, and I thought the same when the Trading Post went the same way.
A big part of that is honesty. If they made a mistake and said to the people who bought the light, look we stuffed up, we are happy to refund you your money. I for one would be more then ok with that, chuck a discount on ever better. Happy days. Lie to my face, or try and give me the run about, I couldn't give 2 shits what about them.Quote:
Originally Posted by Drewboyaus
That aside, they know the eBay rules, they should abide by those rules.
These guys are not a small seller they have said this to me already over email ( I'm guessing They thought i may be intimidated by this ?lmao) they are the manufacturer that have like 100 products in there range and sell in most ebay markets.
most of the people that bought bars from them would have accepted the payout, the rest will be pocket money for them.
Even if they had to fork out for the 405 bars it would still be pocket $
At the end of the day they farked up.
if they want to make there own rules make a web site and start selling, if they want to use ebay ... They have to follow ebay rules its simple
If they are the rules of eBay then so be it (though I still don't like the idea of opportunistically exploiting a seller who may have made a mistake). If they have lied about it then so be it too. What I don't understand is why anyone would put their business in jeopardy deliberately by misleading everyone on the price? What is to be gained from that? I don't understand because I can't see how they can make any money from doing that.Quote:
Originally Posted by megatexture
I also reckon that just because a business makes 100 products (are they really the manufacturer or a re-seller moonlighting as such?) it doesn't make them a huge business. It is the problem with the anonymity of environments such as eBay.
Would you try to pull the same deal on a shopkeeper you had to look in the eye?
Just posing philosophical questions to this situation.......
Yes.Quote:
Originally Posted by Drewboyaus
Majority of retailers will honor pricing mistakes until the issue is rectified.
If i went to the shop and saw that light bar for sale for $25 or whatever the ebay price here was, i would grab it right that second. If the shop assistant then said to me oh its actually $250 after i paid for it, and wouldnt give me the light, you bet your bottom dollar i would kick up a stink.
Quote:
Originally Posted by Drewboyaus
Right mate, but again this applies to you in your line of work. Which I'm going to assume you don't sell retail or you don't sell stuff on ebay, and therefore your 'real world examples' account for jack sh1t.
All this thread has ever been about is buying something off ebay, therefore the only rules or ethics that this transaction of good or services need to go by is ebay's.
I understand what your saying, 100% and there is no argument here on mostly all of your examples, in the real world. Yes your customer would have probably seen the price error of your quote and rang your business to confirm that it was correct. But i'm going to guess that these would be repeat customers that have been dealing with that business many times before.
It's a bit different to selling items retail. Which is what this is, and is exactly the same as what Kmart, BigW, Target, Woolworth's all do, and when they mark an item at the wrong price the customers get it for that price, or they notice and fix the problem before anyone buys it.
They do-not happily take the money of the customer and refuse to let the customer leave the store with the goods that they have paid for, which is essentially what this seller is doing.
Quote:
Originally Posted by Drewboyaus
Mate, It seems you can't see the actual truth of the matter because you're so convinced that it's the buyers that are fleecing this seller for all he is worth, when in actual fact it's the buyer who's taken the money and provided no goods or services in return. Yes they've offered a refund, but there's nothing that says we have to accept a refund.Quote:
Originally Posted by Drewboyaus
We can't make the seller post the light-bars, ebay can't make him post them. If the seller is going to cop too much of a loss over these $42.98 light-bars then the seller isn't going to post them. And after the days are up (45 days from date of transaction) We'll lodge a complaint with paypal that the items were never posted and eventually we'll get out $42.98 back from the seller. That's it.
No-one is going to loose money on this unless they do so by choice.
So please explain to me how this seller could potentially loose his house over this matter unless it was by their own choice?
Mate this isn't even remotely close to what's happened on ebay.Quote:
Originally Posted by Drewboyaus
For pete's sake, get it through your head, the Ebay seller has our money, he's not going broke or loosing money, if anything he's better off now financially then he was before we purchased these light-bars. There's a good chance that he's going to have our money for 40 odd days, then he'll have to give it back. It's even a transfer from paypal to paypal so it's not going to cost him a cent. And he only has to give back the $42.98, nothing extra no interest no anything.
Thank you Mr Lhurley, good to see someone gets it.Quote:
Originally Posted by lhurley
Chill out mate.......... no need for that.
Relax jc84, we generally steer away from calling people names and getting quite so hot under the collar. Thanks
JC84, mate if others don't get what you're trying to express as your opinion......no big deal, move on, don't be insulting. Drew doesn't need me to defend him but in this case I find the hot collar attitude a bit off. Cheers
I find it curious that the first 6 or so pages of posts almost everyone acknowledged it was "a typo or error" and if indeed it was all they would be after as "compensation" would be money back.
The seller, who could have handled it many different ways depending on point of view offered money back and even a small gratuity or discounts on other products.
That seemed pretty fair to me and is in line with arbitration and Common Law where everyone should be "made whole", no more, no less.
Now it seems that people are determined to rip him for, what, say $100 assuming 100% markup but even if he is out $50 it isn't right in my humble opinion.
If I was the vendor i would have simple reversed the payments and left it at that then there is no dispute at all.
Finally, another thread has degenerated into some fairly off comments.
IMHO this whole issue is between the buyers and the vendor with Ebay and/or Paypal as the umpires.
Also given the events of a coupel of weeks ago, I for one would suggest it is time to get over it and for AB or Mods to lock the thread
So.....did anyone receive their light bar?
They've received some positive feedback from people who apparently received theirs.
Yeah, it was too far, and that comment has been removed and i apologize to nissanpatrol.com.au forum readers for that comment.
The rest still stands.
Evil, I assume I'm one of these poeple who you assume you're saying are 'determined to rip him off'
yet as i've always stated, i expect no light-bar, i do expect to have to make a claim with paypal after the time is up to get only my $42.98 back and as you say all will be whole again.
If he sends the light-bar, then it's of his own free choice, and if he sends it, then I will have purchased something for an advertised price.
How is that ripping anyone off? I'm not after extra money. I'm not after something for nothing. I haven't stolen anything.
I don't believe there would be an issue with the thread if people who had not purchased a light-bar stopped chiming in giving their own real world examples which were in no way relevant to this situation. One of which I believe was a moderator and, i would think, should know better...
If the thread had been left to the purchases of the light-bar to discuss messages received from the seller, and replies drafted as it was in the beginning, then i'm sure it wouldn't now be on page 40, most of which yes is long winded replies written by myself, but ya get that.
This thread has quiet elegantly revealed the arrogance and declining ethics of this country, makes me a sad panda...
Forum rules dictate that we aren't supposed to name-call ect, if that weren't the case I'd have some choice words to describe some of the posters in this thread, you know who you are.
Mods should have shut this thread down 25 pages ago.
I have stayed away from this thread because I too bought one, didn't pay, the person stuffed up, moved on...
Left this open for you blokes to discuss, haven't had a chance to read most of it but seems to have gone south so if this attitude continues moving forward from now this will be closed.
So..
I have tried to move discussion forward with the seller. Same patter, same excuses. They suggested that an eBay complaint would 'not be the best course'. Presumably a refund is their best course if action. Apparently they are dealing with hundreds of people wanting their bar.
They sold over 400 at that price