Poor service from a Wrecker

[taslucas]

Ok, I cant hold this in any longer:

This is my dealings with a NISSAN SPECIALIST wrecker:
(the wreckers responses are in bold)

I was in need of a throttle postion sensor.
Emailed some wreckers and one said yep i can help.
I wrote another email detailing exactly what i needed (carbi for 91 TB42 Auto INCLUDING a throttle position switch)
He said he had a whole carbi so I said yeah ok i'll take the whole thing.
I then phone him to make absolute sure that he was including the TPS.
Yep ok all good so i paid that day. (2nd of September)
It took 3 weeks to get from Vic to North Tas, ok i waited.
Finally arrived with no TPS! I phoned and told the wrecker.
He said "I supplied a complete carbi of a gq, like you asked for"
I said "its not complete..."etc.
"nothing was taken off it mate, thats how we got it"
"it might not have had it when you got the car but the TPS is the bit i really need. I specifically asked for it verbally and in email. The carbi is clean where the TPS has recently been taken off, i can send you a photo if you want"
wrecker says "do you have a photo of the TPS so i know what it looks like?"
"No, but dont you even know what it looks like?"
"theres lots of sensors and things, i dont know what they all look like"
"What!?" im getting a bit annoyed by this stage "you told me the carbi was complete and included a TPS and now you tell me you dont even know what one looks like?"
"can you get a part number for us?"
"ill see what i can do" (not my job i think!)
so i got the part number etc faxed it through to them and phoned the next day. The guy said "the part will probably be sent out this afternoon."
1 week later i phoned to see how far away the TPS was. They told me that it was on his desk and would probably be sent tomorrow as they had to wait for a gq to come in.
Another week later i phoned to see where it was. they said its been sent but has been returned twice because they cant deliver to a P.O. box. I said just send it to the same address as the carbi was sent to(?). Anyway i supplied the address again. The wrecker said that it would be sent straight away.
6 days later i phoned to see how far away it might be. "it was sent monday" and hung up on me.
I finally got the package today.
In the package I got: A carbi off a D21 Navara and a seperate Throttle position switch that turned out to be the incorrect one.
I phoned again to let him know and asked him what was going on over there.
He didnt want to know and just put me on hold for a while.
I rang back (angry now)
i said "all i want is the TPS that i asked for in the original email"
"i supplied you with a complete carbi, whats your problem?"
I started reciting my dealings with him at which point he cut me off and said "send the carbi back and ill refund your money"
I said i would but i dont trust you....youve told me bull$shit everytime ive talked to you"
"So you want the parts and your money back. What planet are you on, your a Bloody idiot"
"No mate i just want my F---ing TPS that i paid for 42 days ago"
To which he replied "How about you go buy another car you F---ing loser" and hung up on me!

As you would understand, if that guy was anywhere in my state i would drive there and do something stupid!!!
Can i please name this wrecker?
A Nissan 4x4 Specialist in Vic.

[the ferret]

Sure is a raw deal mate, but I don't think it's safe to post his company name on the net, I would think it's ok to name the area, I would wait till AB gets back to you on this one.
Cheers, the ferret.

[AB]

Mate, that is just not on. I would absolutely be fuming and wanting to visit this person myself. Especially the last comment where he abused you. I would of been temptered to jump on the SOT (Spirit of Tassie...lol...People may not get that abbreviation) and come to the mainland for a day or so...LMAO

I would love for you to let us know the name but we have to keep to our forum rules even though this guy should be flamed!!!!

[Maxhead]

Mate, after all that I would make the trip over there just to satisfy myself and knock his block off. Money lost but satisfaction gained!!!!


OK Ok may be the wrong way to go about it but what have you got to lose....lololol

[the ferret]

Email the dude again with a link to this page, so he can follow it and see what folks think of his p!ss poor attitude.
People will work out who he is in time with a few suttle hints, but whatever you do, leave his name out of it, who knows, he may even come good.

[AB]

Email the dude again with a link to this page, so he can follow it and see what folks think of his p!ss poor attitude.
People will work out who he is in time with a few suttle hints, but whatever you do, leave his name out of it, who knows, he may even come good.

I agree, the internet is an amazing word of mouth source these days and with over 50,000 Aussies seeing this every month this tool could be hurt badly if he does not come to the party and give him what he actually asked for...

Your evil Ferret but I like it...LMAO

[boots]

Poor customer service / satisfaction indeed taslucas . very poor .

[NissanGQ4.2]

I would purchase the domain name of his business name if not already taken then post your conversation with him on there, when anyone does a search on his business name they will surely see your comment *L*

[the ferret]

I agree, the internet is an amazing word of mouth source these days and with over 50,000 Aussies seeing this every month this tool could be hurt badly if he does not come to the party and give him what he actually asked for...

Your evil Ferret but I like it...LMAO

I know that if I treated my customers that way, I would be up s##t creek, The service is not good enough, he deserves to be flamed but also has the right to put his side forward, if there is one.

[AB]

I know that if I treated my customers that way, I would be up s##t creek, The service is not good enough, he deserves to be flamed but also has the right to put his side forward, if there is one.

I don't think he can have a side to put forward by the sounds of it though.

I have had screaming insults thrown at me many times from customers and you just have to wait until they run out of breath and say "have you finished"....Ok..."Well we stuffed up, I'm sorry but...Here is how I am going to fix the problem for you".

[macca]

Surely there might be a member from Vic here that might wiegh about 120kg, might prefer leather, might have a bit of ink done and might own a motor cycle that he might enjoy a riding to a certain business to do a little persuading that a TPS on its way to Tassi might make him go away. Just a thought.
Macca

[Finly Owner]

I just hope it ain't one we reguarly endorse! (Nissan Specialist Wrecker) doesn't sound good. As there are not many when you google it!


Tim

[taslucas]

Thanks for all your support guys. Yeah Im not one to get angry quickly, its takes a bit, and i make sure i have a reason first but yeah this transaction happened exactly how i have written it down. Im just really upset. Id only owned the GQ for a month. I did all the right things, i stated exactly what i wanted clearly and double checked verbally by phoning him. I paid promptly. I waited patiently. I was understanding when i got the wrong bit, i waited patiently again, etc etc you've read it anyway!

Good news is: after purchasing a new TPS..... THE PATROL IS READY AND WAITING FOR ME:) I pick her up wednesday!!

(can i name the local mechanic that has done an awesome job, who i am totally happy with?)lol

[macca]

Good news is: after purchasing a new TPS..... THE PATROL IS READY AND WAITING FOR ME:) I pick her up wednesday!!

That is good to hear mate

[AB]

Of course you can mate. We encourage it!

[taslucas]

Email the dude again with a link to this page, so he can follow it and see what folks think of his p!ss poor attitude.
People will work out who he is in time with a few suttle hints, but whatever you do, leave his name out of it, who knows, he may even come good.

Thats probably the best idea. Good thinking ferret.

[taslucas]

These are the emails. I might be coming accross as a bit bitter but thats because im am. Wreckers responses in bold ( i have only removed his name and my bank/address details) The first email says it all.

Message: Hi, I am in urgent need of a carby or base of a carby (including throttle position switch) to suit a 91 GQ TB42 Auto. I have recently purchased the vehicle only to find that it has a carby off a manual therefore is missing the throttle position switch. The carby has been fully rebuilt (with receipts) so i would like to retain it and just change the base to an auto carby. So Im looking for the base of an auto carby (including throttle position switch) or a complete auto carby. Any help would be greatly appreciated. Thanks, Lucas

COMPLETE CARBI $ 245

Gday,

I have just transfered funds to the total of $(edited) to your account for the purchase of a carburettor and freight fees as discussed recently.
You should receive this in 1-2 business days.

Receipt number: (edited)
From: (edited)
Reference: Carb Payment Lucas.

The carby should be for a 1991 GQ Patrol, TB42 Auto and must include the Throttle position switch.

Mailing address is:
(edited)

Please let me know if you are unable to post to a P.O. Box

Thanks,
Lucas


Hi Lucas,

We’re unable to send that one to a PO Box, so if you could get back to me with a fixed address, I can write up an invoice and get it all started.


Regards

Gday (edited),

Please post to the following address:

(edited)
Tasmania, 7---
Please attention to Lucas.

Thanks mate
This was not a P.O box address

A week later:

Hi Lucas,

We are unable to send that one to a PO Box, we need a fixed address.

Regards,

Gday (edited),

Please post to the following address:

(edited)
Tasmania, 7---
Please attention to Lucas.

Thanks mate
(i just cut and pasted my adress again..NOT a P.O box)

Hi,

Its been a week since Ive heard from you.
Can you please send this item as soon as possible as i am without a vehicle at the moment!

Cheers,

Lucas
And about a week after that i got the carbi that was missing the TPS.

[Bakes]

Don't be dismayed by some of the idiots in this world mate. I also had a dealing with a Nissan specialist in Vic, probably the same one, where I asked for a specific dashboard for my gu. After giving specific details such as passenger side airbag and colours still to this day didnt get the right one. Over a period of almost 3 months i got 2 non passenger airbag dash's and then a the right dash in the wrong colour. Lies about postage dates just began to crap me off. I even offered to pick it up in person when i was picking my new ute up in melb, but was told it had been sent all to find out it hadnt. To the admin of this forum, maybe it's time to amend the rules and regs of the forum and include a name and shame section so more of our good members here don't get ripped off by these types of idiots. Anyone that is interested in more details, please pm me to keep it out of the public forum

Regards bakes

Ps. Sorry taslucas for hijacking your thread , but I like you have needed to vent.

[the ferret]

So I wonder what part of "throttle position switch" he didn't understand?? durrr.
Cheers the ferret.

[Maxhead]

I agree with Plassy, give him a chance to give his side of the story and if he's not interested then let all know who he is for future reference.

[macca]

:hijacked:Instead of naming a shonk and exposing the forum to litigation.
I was wondering if you put a name of a business in a field and it came up with a star rating,
No stars = Not rated
1 star = Not recomended
2 stars = Be careful
3 stars = Average service
4 stars = Very good
5 stars = Highly recommended
Members PM their story to the mods, it certainly needs to be administered by our moderating team if its not too hard to do.
Not sure if its a way around this problem, but we do need to be able to find good dealers and give them our work.
Macca

[Sir Roofy]

:hijacked:instead of naming a shonk and exposing the forum to litigation.
I was wondering if you put a name of a business in a field and it came up with a star rating,
no stars = not rated
1 star = not recomended
2 stars = be careful
3 stars = average service
4 stars = very good
5 stars = highly recommended
members pm their story to the mods, it certainly needs to be administered by our moderating team if its not too hard to do.
Not sure if its a way around this problem, but we do need to be able to find good dealers and give them our work.
Macca

i cant see any harm in the star rating,motels use it,companies use it to get more business
its not much different to word of mouth you always go to the best service you can find

[Bigrig]

:hijacked:Instead of naming a shonk and exposing the forum to litigation.
I was wondering if you put a name of a business in a field and it came up with a star rating,
No stars = Not rated
1 star = Not recomended
2 stars = Be careful
3 stars = Average service
4 stars = Very good
5 stars = Highly recommended
Members PM their story to the mods, it certainly needs to be administered by our moderating team if its not too hard to do.
Not sure if its a way around this problem, but we do need to be able to find good dealers and give them our work.
Macca

Top marks for Macca - great idea!!

Like an open poll as such whereby we continue to add ratings and it averages out with "managed" comments for each.

I like it and would be happy to administer it if AB and the mods are ok with that.

AB - you would probably need to create something to accommodate?

[rkinsey]

IMO, I would steer clear of any negative postings towards any one or any business. You just dont want the forum to get a bad name. keep it alll positive and recomend the guys that are genuine and ignore the rest.

If you think you must, here is some info on the appropriate channels to have your complaint dealt with:

List of all State Department of Fair Traiding offices
http://www.complaintline.com.au/consumeraffairs.html

If he is willing to refund your money in full then the Fair Trading Department will drop the complaint.

I would just get your money back and ignore the moron. There is no excuse for bad behavior towards customers. However there is always two sides to every story.

Just my two cents worth.

Cheers,

Rob

[Bigrig]

IMO, I would steer clear of any negative postings towards any one or any business. You just dont want the forum to get a bad name. keep it alll positive and recomend the guys that are genuine and ignore the rest.

If you think you must, here is some info on the appropriate channels to have your complaint dealt with:

List of all State Department of Fair Traiding offices
http://www.complaintline.com.au/consumeraffairs.html

If he is willing to refund your money in full then the Fair Trading Department will drop the complaint.

I would just get your money back and ignore the moron. There is no excuse for bad behavior towards customers. However there is always two sides to every story.

Just my two cents worth.

Cheers,

Rob

Good post mate - we would need to ensure the rating system (if we are to start it) doesn't have negative comments as such - just specific issues encountered (facts) outlines in a non inflammatory manner - hence my suggestion for "managed" comments.

[macca]

I havn't done a good job of explaining what I had in mind.
A member types in the company name and a star rating only will show, no names or comments.
Its up to the member if thay want to use them.
The forum wont be in a questionable position regarding complimenting or flaming a business.
Hope that is a bit clearer Rob (rkinsey).
I still think we should be able to find out if someones a scamer, if they dont like their listing (if they do know it) it's up to them to lift their game. Normal business practice.
It gives you a bit of confidence to buy from someone who has a good reputation, too late when after a purchase someone says oh yeah he's a rip off.
It's not fair to be taken for a ride and the shonk should not be implied as a good trader just because he has no listing, list the good and the bad but discreetly.
Fantastic ideas, keep them coming
Macca
Edit; Some dubious people have bad trade practices because they know that they will not be publicly shamed, isnt thats what bullying is?

[taslucas]

IMO, I would steer clear of any negative postings towards any one or any business. You just dont want the forum to get a bad name. keep it alll positive and recomend the guys that are genuine and ignore the rest.

If you think you must, here is some info on the appropriate channels to have your complaint dealt with:

List of all State Department of Fair Traiding offices
http://www.complaintline.com.au/consumeraffairs.html

If he is willing to refund your money in full then the Fair Trading Department will drop the complaint.

I would just get your money back and ignore the moron. There is no excuse for bad behavior towards customers. However there is always two sides to every story.

Just my two cents worth.

Cheers,

Rob

I couldnt return the parts for a refund because i needed the base off the auto carby. (just wanted my TPS!!!!!)

Yeah i agree, maybe stay away from the name and shame. We dont want the forum to get a bad name. Lets just name all the awesome people that help us keep on the road. The guy that helped me out with all my troubles recently is: Steve Watkins Automotive, Automatic gearbox Specialist and General mechanical repairs. Burnie Tasmania. The service I got from him was awesome. I highly recomend him. Thanks Steve.

[Maxhead]

I couldnt return the parts for a refund because i needed the base off the auto carby. (just wanted my TPS!!!!!)

Yeah i agree, maybe stay away from the name and shame. We dont want the forum to get a bad name. Lets just name all the awesome people that help us keep on the road. The guy that helped me out with all my troubles recently is: Steve Watkins Automotive, Automatic gearbox Specialist and General mechanical repairs. Burnie Tasmania. The service I got from him was awesome. I highly recomend him. Thanks Steve.
Thanks for naming the good guys, Unfortunately this won't help the other people who might get involved in purchasing goods from the other dodgy bloke. I can't see a problem with naming the rogues as long they have the opportunity in having a say in what happened. This is just like word to moth except it is on the net