Cuppa
10th March 2022, 09:12 AM
Praise where praise is due I posted the following on the Tyredog FB page & thought I'd share it here too.
REVIEW OF TYREDOG PRODUCT & AFTERSALES SERVICE - March 2022. - A Story.
What follows has not been solicited by the Tyredog Company. I am writing it simply because I have been so impressed by them & they very much deserve some public praise.
I purchased our Tyredog TPMS TD1400 in late 2013, or early 2014 & it has been in use in our 4wd ever since, during which we have travelled a great deal around Australia, including full time for the past 5 years. It's small but easy to read screen has continued to provide us with reassurance in all climates & temperatures as we have explored some of the remotest parts of Australia.
Early this year the TD1400 suddenly failed. Instead of booting up to it's usual screen, it's screen was filled with inexplicable (to me) computer code. 9 years use seemed a fairly good lifespan so I considered throwing it into the rubbish bin, but before doing so, I found Tyredog's web site & sent a message to ask if there was anything I could do to fix it, including a brief video of what it's screen was showing.
The prompt response I received surprised me. "It can be fixed, but you will have to send it back to us in Taiwan. We would like to help & we will pay for the return postage". Well for around Aus$20 to send it to them it was worth a try. I imagined that after looking at it they would give a quote for the cost to fix it, & I could then decide if it was worthwhile doing so.
Communication throughout was excellent. Not unusual to receive a reply to an email within the hour, as well as updates to say when it was received & when put in the post to return it to me.
At no time was any cost other than the initial postage mentioned. There was no charge!
An email informed me that the problem was a damaged circuit board, caused by a leaking battery, so they would replace the circuit board. So not only were they fixing a problem for no cost, but it was a user caused problem on a product many years out of warranty.
In addition I was told they had replaced the rubber seals on all the tyre sensors to ensure they remained air tight.
Today I received the unit back in the mail. It is once again in good working order, but now has an updated circuit board which can manage higher tyre pressure readings than the original which is a bonus for me as the original maximum of 60 psi had always been close to what my tyres get to in hot desert conditions.
I realise that this review is a bit long, but honestly Tyredog have exceeded any expectations I had & I can say hand on heart that their after sales back up is the best I have ever had from any company.
Absolutely Fantastic & Thank you.
85086
REVIEW OF TYREDOG PRODUCT & AFTERSALES SERVICE - March 2022. - A Story.
What follows has not been solicited by the Tyredog Company. I am writing it simply because I have been so impressed by them & they very much deserve some public praise.
I purchased our Tyredog TPMS TD1400 in late 2013, or early 2014 & it has been in use in our 4wd ever since, during which we have travelled a great deal around Australia, including full time for the past 5 years. It's small but easy to read screen has continued to provide us with reassurance in all climates & temperatures as we have explored some of the remotest parts of Australia.
Early this year the TD1400 suddenly failed. Instead of booting up to it's usual screen, it's screen was filled with inexplicable (to me) computer code. 9 years use seemed a fairly good lifespan so I considered throwing it into the rubbish bin, but before doing so, I found Tyredog's web site & sent a message to ask if there was anything I could do to fix it, including a brief video of what it's screen was showing.
The prompt response I received surprised me. "It can be fixed, but you will have to send it back to us in Taiwan. We would like to help & we will pay for the return postage". Well for around Aus$20 to send it to them it was worth a try. I imagined that after looking at it they would give a quote for the cost to fix it, & I could then decide if it was worthwhile doing so.
Communication throughout was excellent. Not unusual to receive a reply to an email within the hour, as well as updates to say when it was received & when put in the post to return it to me.
At no time was any cost other than the initial postage mentioned. There was no charge!
An email informed me that the problem was a damaged circuit board, caused by a leaking battery, so they would replace the circuit board. So not only were they fixing a problem for no cost, but it was a user caused problem on a product many years out of warranty.
In addition I was told they had replaced the rubber seals on all the tyre sensors to ensure they remained air tight.
Today I received the unit back in the mail. It is once again in good working order, but now has an updated circuit board which can manage higher tyre pressure readings than the original which is a bonus for me as the original maximum of 60 psi had always been close to what my tyres get to in hot desert conditions.
I realise that this review is a bit long, but honestly Tyredog have exceeded any expectations I had & I can say hand on heart that their after sales back up is the best I have ever had from any company.
Absolutely Fantastic & Thank you.
85086