vanhack
19th May 2015, 09:07 PM
Recaro Australia, Idealseat company have been brilliant, I wish they would take over Germany, as below is what I have experienced with them.
Dear Recaro,
please be a little more customer focused in the future. Fake recaros I can buy from China much quicker, yes they are dangerous and not recommended. But we are talking about shipping items to this planet not Jupiter or Mars, the year is 2015, not 1015!
You can not communicate in a timely manner, and you can not arrange to receive funds to your bank account, and pack 2 seats in a box for someone to arrange shipping themselves, this is difficult for you, and you give no reason. You reply and correspond as communist regime.
For senior management that are going to read this email, I have been asking to buy Recaro aftermarket seats since November 2014, and I still do not have them. This is because for the first 3 months Recaro Germany has been sending the wrong contact details of the distributor in Dubai, UAE. Then on 3rd or 4th email to request pricing, the distributor called me, as someone in Recaro thought that there is something wrong and asked the distributor to give me a call. I received an invoice immediately, but have been lied to that the seats will be air freighted, shipped and arrive in a week since March/April 2015.
I am asking that you arrange to have 2 seats packed in a box, for my own shipper at my own expense to be picked up! Really I know people with less salary than the lowest paid employee on this email can do this, and they probably cannot read or write English too, I guess it is the competitive nature of developing world that you should be afraid of.
Good day, as a matter or principal I am looking at alternative seat suppliers now, although I have spent a lot of money to import Recaro mounts for my vehicle from Australia, but everytime I would be sitting in Recaro seats it would remind me of your customer service, which is very very poor.
This is going to be my last email, but you will find this incident mentioned on Facebook and linkedin!
58130
Dear Recaro,
please be a little more customer focused in the future. Fake recaros I can buy from China much quicker, yes they are dangerous and not recommended. But we are talking about shipping items to this planet not Jupiter or Mars, the year is 2015, not 1015!
You can not communicate in a timely manner, and you can not arrange to receive funds to your bank account, and pack 2 seats in a box for someone to arrange shipping themselves, this is difficult for you, and you give no reason. You reply and correspond as communist regime.
For senior management that are going to read this email, I have been asking to buy Recaro aftermarket seats since November 2014, and I still do not have them. This is because for the first 3 months Recaro Germany has been sending the wrong contact details of the distributor in Dubai, UAE. Then on 3rd or 4th email to request pricing, the distributor called me, as someone in Recaro thought that there is something wrong and asked the distributor to give me a call. I received an invoice immediately, but have been lied to that the seats will be air freighted, shipped and arrive in a week since March/April 2015.
I am asking that you arrange to have 2 seats packed in a box, for my own shipper at my own expense to be picked up! Really I know people with less salary than the lowest paid employee on this email can do this, and they probably cannot read or write English too, I guess it is the competitive nature of developing world that you should be afraid of.
Good day, as a matter or principal I am looking at alternative seat suppliers now, although I have spent a lot of money to import Recaro mounts for my vehicle from Australia, but everytime I would be sitting in Recaro seats it would remind me of your customer service, which is very very poor.
This is going to be my last email, but you will find this incident mentioned on Facebook and linkedin!
58130