Cross Country Disappointment

[SHORTSANG86]

Hey all
recently purchased a top mount intercooler for a gq swb patrol td42 from Cross country 4x4 as i know they have a great reputation and their product looks good...After a long six week wait i received this intercooler kit and would just like to know the publics opinion if you would accept this quality at a full retail price of $1800 inc postage to perth, have tried to negotiate with the sales person and just received no help and no solution to the matter..i know this wont affect performance but all i want to know is peoples opinions on the matter WOULD YOU ACCEPT THIS QUALITY if you spent $1800 and could anyone enlighten me on what may have happened here??? the sales man ive been talking too says its a manufacturing fault:mad:52063520625206152060.

[BigRAWesty]

Is that a hole?? If so it's stuffed.
Doesn't matter if it's manufacturings fault. They sold it they fix it

[jack]

Hi mate,

No I wouldn't accept it, obviously not what you were expecting or paid for.
You've got a few options but I would recommend you put your complaint and refund/exchange request in writing/email, that way there is a trail.
Mention that the salesman admitted it was a manfacturing fault. If you paid by credit card you can stop payment via your bank, you can tell cross country 4x4 that you are going to do this - it may encourage them to negotiate.
You can also contact your consumer affairs office, not sure what they are called in WA.

Good luck and let us know the outcome.

[Stropp]

Mate I would be getting it returned its faulty workmanship at the least, there is no way that could have been pressure tested. Call the manager or owner don't talk to the monkey, get it replaced.

[SHORTSANG86]

Thanks alot fellas, these are the comments I was looking for I started doubting myself thinking I was being too picky but obviously not , im trying my best to get them to take it back but it seems very difficult i think im going to have to take it to consumer protection , I just keep getting told theres nothing wrong with it...

[Winnie]

I would not put that on my car. They need to send out a replacement and pick that one up. With an apology to you for the delay

[macca]

Mate its time to act quickly.
A company that has promoted itself so well and have a respectable market share and presence is acting out of character.
Its just a gut feeling, but, they may not be floating real well.
If all was going well they would have sent you a replacement immediately, provided they have seen what you posted here. There could be a reason you have been sent this damaged item, you can't drop in to see them easily. I am very sceptical of what has happened to you.
Consumer law has a term, fit for purpose. If that intercooler is damaged and likely to fail then it is not.
Best of luck.

[kevin07]

hmm I would not wait a minute longer that if its not faulty now wont last long. I would start the case now before you go and see them with your local consumer group.

[Hodge]

That is not good. For a company of that caliber / reputation and for the price you paid that is ridiculous. Would definitely not accept that quality mate.

[MudRunnerTD]

Has CC head office seen this photos mate? It is illogical for them to argue there is nothing wrong with that! Seriously! It's a No Brainer!

[threedogs]

cant believe you paid $1800, I would not put that on my Patrol either.
I wont say what I know about CC but clearly that needs to be replaced.
You need to talk to the top honcho which I believe may get better results

how was the packaging when it arrived??

[SHORTSANG86]

Hey threedogs
The packaging wasnt great I believe one of the mounting brackets had busted through the box, I work away so havent even seen the cooler yet, when I questioned the sales rep they said they knew about it thats why they put it on the fanside you cant see, so out of sight out of mind... I dont think so, I cant even contact them on the phone because of time differences, customer service has been appauling , and I can only deal with these people via email... ive already contacted consumer protection and am starting a case

[threedogs]

surely if damaged in transit which looks to be the case insurance would cover it.
Did you need to sign for it.
Hate to say it but if damaged in transit thats not CC's fault, thats why we have registered post etc

[Winnie]

surely if damaged in transit which looks to be the case insurance would cover it.
Did you need to sign for it

But Cross Country have acknowledged that it is a manufacturing fault and they even knew about it.

[threedogs]

and they still sent it out , now that sucks big ones, too bad thats not in writing,

[rusty_nail]

and they still sent it out , now that sucks big ones, too bad thats not in writing,

actually sounds like it is, as all the correspondence has been via email. much better than doing things over the phone.

[Bigcol]

the more I hear about the Cross Country ones - and their great service
the more I tend to believe they are crap................. and a waste of money

[happygu]

Looks like it has been damaged in transport, as there is no way that any company would send out a product like that - especially so obvious ....

You can get it Tig Welded if worst comes to worst, and although there will always be the blemish marks, it will still perform well and be safe to use, but I would be pressing for a replacement as this isn't what you paid for.

[threedogs]

CC and great service are two things that dont spring to my mind.

[SHORTSANG86]

Ill keep everyone updated on how I go I have now spoken to grant the director and owner ,I guess its the weekend now so ill have to wait till monday when there open,He did say if I send the cooler back as soon as I give him the tracking number he will send me a "PERFECT ONE" from his end... see if they can keep there end of the bargain much appreciated for all the comments and advice peoples

[Bigcol]

good job Shortstang, I hope the boss lives up to his word.

[Winnie]

Have they given you their freight account details?

[Rumcajs]

Has CC head office seen this photos mate? It is illogical for them to argue there is nothing wrong with that! Seriously! It's a No Brainer!

Haha, head office that's just hillarious , have you been to/seen that joint? Its like any other typical small business, tin shed with some glass shop front and rather sad looking and too cramped show room look alike. More like local car mechanic joint stuck in last century. Actually that's what they're, 4WD service and repair joint with the intercoolers manufacturing thrown in as a side venture. Hence the lead times of 6+ weeks.

Damage looks like transit stuff up so OP should be sending it back and getting another one this time better packaged.

Regards

[megatexture]

You can't judge a book by its cover,

to get to superior engineering you drive out to the middle of butt fark past a few cows and to a tin shed with a small site office attached, in the small site office is a show room and 3 desk with sales staff at them.
Yet they have so many top shelf products .

It's only the last few months they opened up a dedicated show room

[macca]

You can't judge a book by its cover,

to get to superior engineering you drive out to the middle of butt fark past a few cows and to a tin shed with a small site office attached, in the small site office is a show room and 3 desk with sales staff at them.
Yet they have so many top shelf products .

It's only the last few months they opened up a dedicated show room

Be surprised how many well regarded businesses are run from what could be considered as back yard operations. Around here we have Croker Oars (big now but on farm land), RodBods, SuperSopper, Organic Seeds, Maquetry Matters, they are some I know of. The first 3 have international reputations beyond their humble locations.

[MudRunnerTD]

Ill keep everyone updated on how I go I have now spoken to grant the director and owner ,I guess its the weekend now so ill have to wait till monday when there open,He did say if I send the cooler back as soon as I give him the tracking number he will send me a "PERFECT ONE" from his end... see if they can keep there end of the bargain much appreciated for all the comments and advice peoples

Good result, I would expect Nothing less. Surprised it got to here!! I assume he provided you a con note and it paying the return shipping?

[HuskyInAuz]

As I had written about earlier I had initial issues with CC. I did speak with Grant in the end and he went the extra yards to get the solution solved. It's about 12 months ago now and I'm sorry to hear he's still having front office issues which only drags Grant and CC down. I'm very happy with my product and performance for what it's designed for.

[Hodge]

Good to see a positive outcome.

[tassie wombat]

I'm feeling a bit nervous now after reading this, as I've only recently put a deposit on a 4.2 ultimate intercooler😰

[Rock Trol]

That does not look normal. When they fitted mine it was perfect and the others I saw in the workshop also looked the same (shiny and nice looking). I don't know about the tarnished bit and if it was damaged in transit or just bad finish from PWR. If it's got holes in it, I can't believe they would send it out on purpose.

MudRunnerTD, CC is quite a small operation, no head office (to the best of my knowledge). Its a 4WD service centre that does upgrades etc. When I bought mine last year they only had 3 welders working in the same shop (just off to the side) which also explains the long delays as they are not a mass producer. Everything is fabricated by hand which also should mean the quality control should be higher.

Hope this can be sorted out to everyone's satisfaction.

[@GUte]

Over twelve months ago I ordered a CC cooler for the GU and was told 14 days. Three weeks later I was told 14 days. two weeks later, yep 14 days. After 3 months I told them to keep it and I want my $1000 deposit back. They couldn't believe my request.

CC supply the trade so if they have big orders you will be put on the back burner.

I ended up building my own water to air.

[SHORTSANG86]

Hey*everyone
*I contacted cci yesterday and they said they have 3 td42 intercoolers in stock, the bad intercooler was picked up yesterday afternoon by courier,Cci have contacted me via email and said if they get time they will send one today if not*Definately tomorrow, hopefully they keep to their word and dont make this any worse than it already is , will keep everyone updated on how I go

[Stropp]

Hey*everyone
*I contacted cci yesterday and they said they have 3 td42 intercoolers in stock, the bad intercooler was picked up yesterday afternoon by courier,Cci have contacted me via email and said if they get time they will send one today if not*Definately tomorrow, hopefully they keep to their word and dont make this any worse than it already is , will keep everyone updated on how I go

good stuff mate, email them and ask for the con note so you can track it when they send it, that way they will be more inclined to send it asap.

[threedogs]

and yet ppl still buy off them lmao

[Winnie]

My order took longer than quoted to come as well. I was told 4 weeks and I think I waited 6-8 weeks.

[threedogs]

Thats no too bad compared to others, dont CC give a shite

[@GUte]

Thats no too bad compared to others, dont CC give a shite

When I was dealing with them the fella I was talking to was English from memory. He was employed to deal with customers/phone orders and his frustration was evident. He left before I finished dealing with CC. It's been going on for years.

[mudski]

My order took longer than quoted to come as well. I was told 4 weeks and I think I waited 6-8 weeks.

Jesus. I wouldn't even be able to even wait 4 weeks. Off topic but I saw some coolers made by Aussie Desert in Thomastown and theirs looked the goods. The old bloke behind the counter was pretty forward but I think he's old school so it didn't bother me much.

[SHORTSANG86]

hey guys
ok so after a week worth of arguments, phone calls and nasty emails (on my behalf) apparent couriers who dont turn up so on and so on
i finally convinced them to send me out another intercooler , only to receive another damaged one, now this one has the same burn damage as the last one but they have mounted the fan over the top so it hides most of it, also it came with a dent on the inlet pipe... sick of this Bullsh#t service and poor poor customer service, now they are going to have to send another courier out to pick the whole kit up and give me a full refund because i dont want their product anymore aint worth the heart ache5251752518525195252052521

[Avo]

that's crap,hope you've told them that your a member here,tell them how many members are here and we're all looking at this thread..i won't bother getting one of their intercoolers from what this thread has brought to my attention

[mudski]

You think they would atleast try to clean the marks off the cooler and pull the dint out. For the money you pay you would expect better I think.

[kevin07]

that's crap,hope you've told them that your a member here,tell them how many members are here and we're all looking at this thread..i won't bother getting one of their intercoolers from what this thread has brought to my attention

100% crossed off my list just crap to treat us this way.

[Bigcol]

hey guys
ok so after a week worth of arguments and nasty emails, apparent couriers who dont turn up so on and so on
i finally convinced them to send me out another intercooler , only to receive another damaged one, now this one has the same burn damage as the last one but they have mounted the fan over the top so it hides most of it, also it came with a dent on the inlet pipe... sick of this Bullsh#t service and poor poor customer service, now they are going to have to send another courier out to pick the whole kit up and give me a full refund because i dont want their product anymore aint worth the heart ache5251752518525195252052521

unlucky mate..........
maybe get them to send your money back BEFORE you send their crap product back??

they wont do that, I know

but yeah, let them know of this thread - for them to read at their leisure, to see the reputation they have gained

hope you get your coin back

[Winnie]

Bloody hell... I can't stand blokes that make a great product but cannot back it up with customer service!
I've been through a similar ordeal with the bloke who made my bar work. Fantastic product but the customer service was appauling! Can not recommend him to anyone now.

[rusty_nail]

Bloody hell... I can't stand blokes that make a great product but cannot back it up with customer service!
I've been through a similar ordeal with the bloke who made my bar work. Fantastic product but the customer service was appauling! Can not recommend him to anyone now.

did you really have lots of trouble with raslar? did you end up sorting out those mudflaps?

[threedogs]

I wouldnt recommend CC under any circumstances ,overpriced ,,no customer driven desire to satisfy no matter what,
and very poor communications. $1800 for an IC PFhtt

[SHORTSANG86]

Ok so cci have told me any exhaust place can get that dent out of the inlet pipe as it aint that bad and they will cover the cost ,not to sure if im keen on getting it fixedOr they said they will be happy to get the latest one picked up and send another cooler or get the whole lot collected by a courier and give a full refund

[nissannewby]

Get the refund and use the money for water methanol injection :).

[Bigcol]

Ok so cci have told me any exhaust place can get that dent out of the inlet pipe as it aint that bad and they will cover the cost ,not to sure if im keen on getting it fixedOr they said they will be happy to get the latest one picked up and send another cooler or get the whole lot collected by a courier and give a full refund

how much do you $$ value your being "pissed around" and "stress Levels" because they couldn't deliver the product you ordered and paid for
or try for 3rd time lucky.........................


Get the refund and use the money for water methanol injection :).

or maybe try one of the other many Intercooler places......

[SHORTSANG86]

Yeah big col fully understand ive dealt with these people every smoko and every lunch for the last week, as well as being stuck on barrow island trying to sort this out , and then get sent another pos , but then it worrys me whether they will play silly buggers with my money because I know how hard it was just to get another cooler sent out to me ... I think I will be returning just on the principle and go buy a hdp and some rock sliders with the same amount of coin

[tassie wombat]

Hopefully I'll have a better run than you've had mate,not sure if I'm being optimistic or just stupid?😳

[Neal66]

Hey guys I know this is an old thread but has this issue with CC been resolved or have other members avoided them because if their issues I'm doing research into an intercooler for my GQ now so would like to know if CC have upped their game
Thanks

[gubigfish]

I bought my intercooler nearly a year ago now and I think it took about a month from placing the order. Once they told me it was ready and I had paid for it, I had it within a week.

[Andy76]

Definitely wouldnt accept that, fight them all the way.
I really cant see how they can justify there comments

[Potsy]

$1800 seems awfully steep for a top mount, I have priced up a full front mount kit 600x450 from HPD for $1500 dollars.
Includes all pipes, bends, new inlet elbow, two smaller thermo fans and good quality hose clamps.
Both my cousin and a good mate have had cc top mounts and both have since made the switch. Cousin even had his bonnet replaced after.
Each to their own but I know which way I'm swaying

[BigRAWesty]

$1800 seems awfully steep for a top mount, I have priced up a full front mount kit 600x450 from HPD for $1500 dollars.
Includes all pipes, bends, new inlet elbow, two smaller thermo fans and good quality hose clamps.
Both my cousin and a good mate have had cc top mounts and both have since made the switch. Cousin even had his bonnet replaced after.
Each to their own but I know which way I'm swaying
The CC cooler would be close to those dimensions.
And that is part of the cost.
The kit includes new scoop to suit your colour, cooler, new mounting bars, new pipe work etc etc..
So really on cost point imo there woukd be more work involved in making new fiberglass scoops than suppling a few bends and a bit of pipe.

[Potsy]

I see where you're coming from "bigguwesty" I overlooked the other bits and pieces like scoop etc, but From the photos it looked like a smaller cooler like the original GU setup.
Like I said each to their own I just wanted to mention HPD also as from what I've heard they have been great to deal with.
I also have a pre intercooler GU so would like to keep the the bonnet in tact and cooler up front.
We also had a lot of dramas trying to remove the scoop as a large number of the studs were spinning in the fibreglass but I guess most people are not going to be trying to remove it.

[BigRAWesty]

I see where you're coming from "bigguwesty" I overlooked the other bits and pieces like scoop etc, but From the photos it looked like a smaller cooler like the original GU setup.
Like I said each to their own I just wanted to mention HPD also as from what I've heard they have been great to deal with.
I also have a pre intercooler GU so would like to keep the the bonnet in tact and cooler up front.
We also had a lot of dramas trying to remove the scoop as a large number of the studs were spinning in the fibreglass but I guess most people are not going to be trying to remove it.

Your spot on, everyone has their own way.
Bit of a shit about your studs turning though.
Cc do a smaller cooler that's more stock size, to be honest I have looked at prices.. they are all above my head atm..

[mudski]

The CC cooler would be close to those dimensions.
And that is part of the cost.
The kit includes new scoop to suit your colour, cooler, new mounting bars, new pipe work etc etc..
So really on cost point imo there woukd be more work involved in making new fiberglass scoops than suppling a few bends and a bit of pipe.

If I was to do it again, I would use the Yota scoop. They look sexy! Yes it Yota I know, but damn! As for the intercooler, I have a mate who welds, erm stuff, for a living. He looked at the CC cooler I have and was impressed with the quality of the welding. A lotta fecking coin for a cooler but.

Have a look jff45 's work. He has done an outstanding job on his Patrol. Plus his air box not to mention... Hopefully he see this and posts up some pics or a link to where he posted his pics. Hats off to anyone who has the know how to make stuff this good at home.

[BigRAWesty]

If I was to do it again, I would use the Yota scoop. They look sexy! Yes it Yota I know, but damn! As for the intercooler, I have a mate who welds, erm stuff, for a living. He looked at the CC cooler I have and was impressed with the quality of the welding. A lotta fecking coin for a cooler but.

Have a look jff45 's work. He has done an outstanding job on his Patrol. Plus his air box not to mention... Hopefully he see this and posts up some pics or a link to where he posted his pics. Hats off to anyone who has the know how to make stuff this good at home.
A few of late have failed. It seems CC'S main welder has left and gone out on his own..
Hopefully quality issue is sorted soon..

[sooty_10]

A few of late have failed. It seems CC'S main welder has left and gone out on his own..
Hopefully quality issue is sorted soon..
Yeah I've seen a few faceache post of CC intake manifolds opening up along the welds (dodgy looking beads). Have any coolers actually failed though?

Sent from my SM-G925I using Tapatalk

[Stropp]

Yeah I've seen a few faceache post of CC intake manifolds opening up along the welds (dodgy looking beads). Have any coolers actually failed though?

Sent from my SM-G925I using Tapatalk

mines been on for 3yrs or more and no issues

[mudski]

mines been on for 3yrs or more and no issues

Do you get a lot of noise through yours when you accelerating hard Stropp? Mine is quite loud. I was annoyed with it at first but now are used to it. I did read somewhere a fella moving the mounting tabs on the brackets and using rubber isolators between the cooler and bracket. Apparently made a difference.

[Winnie]

mines been on for 3yrs or more and no issues
Same here for about the same amount of time. No issues at all.


Do you get a lot of noise through yours when you accelerating hard Stropp? Mine is quite loud. I was annoyed with it at first but now are used to it. I did read somewhere a fella moving the mounting tabs on the brackets and using rubber isolators between the cooler and bracket. Apparently made a difference.
I don't get any noise through mine? Not that I could hear it over the 500 other noises that my car makes

[sooty_10]

Yeah as I mentioned coolers seem to be lasting but the couple of manifolds I have seen pics off opened like a can of baked beans along the seam. Could have been an isolated (apprentice welder) case, however disappointing to see poor quality control if that is the case.

Sent from my SM-G925I using Tapatalk

[Hodge]

I get a lot of air rushing noise through mine especially when the boost gets up and going.
But I've driven 2 others and it's the same. Including Mudskis .
But it cools, does it's job.

[MudRunnerTD]

The CC cooler would be close to those dimensions.
And that is part of the cost.
The kit includes new scoop to suit your colour, cooler, new mounting bars, new pipe work etc etc..
So really on cost point imo there woukd be more work involved in making new fiberglass scoops than suppling a few bends and a bit of pipe.


The Cross Country web site is bloody average! there seems to be no Shopping cart function! Who Does That! also the kits are not listed with a "Whats in the box" type list. can you guys confirm that the scoop is colour matched and did you supply the colour code at the time you ordered? Did the kit come with a template for the Bonnet cut?

Can anyone tell me the difference between the GQ cooler and the Ultimate Cooler for the GU? Other than $400? Struggling?

[Winnie]

The Cross Country web site is bloody average! there seems to be no Shopping cart function! Who Does That! also the kits are not listed with a "Whats in the box" type list. can you guys confirm that the scoop is colour matched and did you supply the colour code at the time you ordered? Did the kit come with a template for the Bonnet cut?

Can anyone tell me the difference between the GQ cooler and the Ultimate Cooler for the GU? Other than $400? Struggling?
The GU ultimate is a bit bigger.
Mine was not colour matched and I did not get the option for it to be. I think it was supplied as white? I can't remember!

[Stropp]

Do you get a lot of noise through yours when you accelerating hard Stropp? Mine is quite loud. I was annoyed with it at first but now are used to it. I did read somewhere a fella moving the mounting tabs on the brackets and using rubber isolators between the cooler and bracket. Apparently made a difference.

no noise from mine mate??

[Potsy]

Maybe these variations in noise are more to do with the other things done to the rig, as stropp mentioned "no noise" but I can see he has a 4inch snorkel, I'm guessing then the air box and Inlet to turbo is upgraded. I wonder if this would make the difference. Also with the top mound there is very little pipe between the cooler and inlet, add to that the fan which I believe runs off of the radiator temp and it being sooo close to the driver could add to the noise when running.
Also as someone who lives in adelaide I'd like to think a lot of the issues people are having are a result of the demand on cross country, I drive past quite regularly and I don't reckon I've ever seen the car park less than 110% full, I'm sure there's cars parked across the road to, hopefully it's something they can address but when they cover so much like car servicing and pre trip checks I can see why they're so swamped. To popular to quick me thinks.

[mudski]

Maybe these variations in noise are more to do with the other things done to the rig, as stropp mentioned "no noise" but I can see he has a 4inch snorkel, I'm guessing then the air box and Inlet to turbo is upgraded. I wonder if this would make the difference. Also with the top mound there is very little pipe between the cooler and inlet, add to that the fan which I believe runs off of the radiator temp and it being sooo close to the driver could add to the noise when running.
Also as someone who lives in adelaide I'd like to think a lot of the issues people are having are a result of the demand on cross country, I drive past quite regularly and I don't reckon I've ever seen the car park less than 110% full, I'm sure there's cars parked across the road to, hopefully it's something they can address but when they cover so much like car servicing and pre trip checks I can see why they're so swamped. To popular to quick me thinks.

Mine has always been noisy. But is louder since the 4inch snorkel and air box upgrade. I think the higher boost levels impacts on noise levels too.
The fan simply runs via a relay and into an ignition wire...

Sent from my GT-N7105T using Tapatalk

[gubigfish]

I'm happy with the extra noise especially coz mine goes better

[UncleFrosty]

can you guys confirm that the scoop is colour matched and did you supply the colour code at the time you ordered? Did the kit come with a template for the Bonnet cut?

Can anyone tell me the difference between the GQ cooler and the Ultimate Cooler for the GU? Other than $400? Struggling?
Hi MudRunnerTD
I bought mine thru United Fuel Injection in Perth after an industry recommendation (for UFI, not CC that is) Seem to be a good bunch there - you may be able to get a few answers out of them if CC are too busy...
My GU Ultimate kit still in box 2.5years on! Can PM u photo of contents if u want.
Scoop is colour coded if you have a white vehicle! Pretty sure it was going to be sprayed after install for extra dollars if I didn't fit it myself. UFI informed me the kit came with a template, although they combine this with some marker tape on the sills around the engine bay, so you know where to cut bonnet. This probably means you need to fit intercooler, mark the sills with masking tape, remove cooler (so you can close bonnet fully), mark bonnet using tape guides and then remove bonnet and put the template on for "best fit" around the marks. Then break out the angle grinder (or hand over to a panel beater...). Then put it all back together! Easy as! (in theory...)

[MudRunnerTD]

http://www.nissanpatrol.com.au/forums/images/imported/2016/10/10.png


Sent from my iPhone using Tapatalk

[timden]

Hi MudRunnerTD
I bought mine thru United Fuel Injection in Perth after an industry recommendation (for UFI, not CC that is) Seem to be a good bunch there - you may be able to get a few answers out of them if CC are too busy...
My GU Ultimate kit still in box 2.5years on! Can PM u photo of contents if u want.
Scoop is colour coded if you have a white vehicle! Pretty sure it was going to be sprayed after install for extra dollars if I didn't fit it myself. UFI informed me the kit came with a template, although they combine this with some marker tape on the sills around the engine bay, so you know where to cut bonnet. This probably means you need to fit intercooler, mark the sills with masking tape, remove cooler (so you can close bonnet fully), mark bonnet using tape guides and then remove bonnet and put the template on for "best fit" around the marks. Then break out the angle grinder (or hand over to a panel beater...). Then put it all back together! Easy as! (in theory...)

how do these rate compared to the ARE? or is their a similar product ? with good service Thx