Ironman - NOT HAPPY!!!!

[shaun100]

Hi All,

Just want to share my experience with Ironman 4x4.

I bought a roofrack about 7 months ago and since then I have been getting rust stains on my 4wd.

The other day I had a look and the tube that its made of is full of water - hence rusting on the inside and leaking out of the factory bungs in the rack.

I emailed the supplier I bought it from in Wangara and he said I need to go to Kewdale to have them look at it - HANDBALL!!

I emailed Ironman and called and they say I have to go to Kewdale so they can sikaflex the holes in the rack closed. I asked what the point of that is and they said to stop the water getting in??????? Not sure how water can get in from the bottom, past the bungs and fill up the tube?? I asked this question and that was their only response (there is no other way water can get into the tubes).

I wasnt really happy about having to make an appointment (2 weeks from now) and having to travel to Kewdale but they said that the only way.

I really dont have time to get all the way there so I have simply sealed up the bungs myself, so time will now tell......

I would steer well clear of the ironman rubbish and will be recommending that everyone I know do the same.

I have pics attached of the mess this has made to my car (Im still trying to clean all the stains off).

Not happy Jan!!!!!!!

http://i58.photobucket.com/albums/g245/shaunv8/rack6.jpg (http://s58.photobucket.com/user/shaunv8/media/rack6.jpg.html)
http://i58.photobucket.com/albums/g245/shaunv8/rack11.jpg (http://s58.photobucket.com/user/shaunv8/media/rack11.jpg.html)
http://i58.photobucket.com/albums/g245/shaunv8/rack10.jpg (http://s58.photobucket.com/user/shaunv8/media/rack10.jpg.html)
http://i58.photobucket.com/albums/g245/shaunv8/rack9.jpg (http://s58.photobucket.com/user/shaunv8/media/rack9.jpg.html)
http://i58.photobucket.com/albums/g245/shaunv8/rack8.jpg (http://s58.photobucket.com/user/shaunv8/media/rack8.jpg.html)
http://i58.photobucket.com/albums/g245/shaunv8/rack7.jpg (http://s58.photobucket.com/user/shaunv8/media/rack7.jpg.html)
http://i58.photobucket.com/albums/g245/shaunv8/rack5.jpg (http://s58.photobucket.com/user/shaunv8/media/rack5.jpg.html)
http://i58.photobucket.com/albums/g245/shaunv8/rack4.jpg (http://s58.photobucket.com/user/shaunv8/media/rack4.jpg.html)
http://i58.photobucket.com/albums/g245/shaunv8/rack3.jpg (http://s58.photobucket.com/user/shaunv8/media/rack3.jpg.html)
http://i58.photobucket.com/albums/g245/shaunv8/rack1.jpg (http://s58.photobucket.com/user/shaunv8/media/rack1.jpg.html)

[TimE]

...mate, that is pi$$ poor. Given the amount of rust stained water that had come out of the rack I can only assume that the inside of the rack tubing is well and truly rusted and will only get worse, create weak points and eventually fail. If I where you I would be demanding a replacement rack or indeed given the problem may well extend to the next rack, demand a full refund. It would be interesting to see what your local Consumer Affairs people have to say.

I would also look a going them for the cost of repair to your paint damage, hopefully fixable with a good cut and polish, but I would seek "professional" advice on how best to get it back to new.

Good luck with it.

[macca]

That amount of water has to be getting in at a weld where the mesh is attached or the joint in the tube. Angle the car sits at lets it rust then shift the car and get what you got.
No good for sure.

Edit;
Instead of blocking the drain hole it needs more so the water can run out, especially the low points or each corner.

[Maxhead]

Hope you dried it out before sealing or even treated it with some anti rust stuff. Otherwise it will just rust out I think

I'd be pushing for replacement or refund mate, not good!

[Winnie]

That's crap... Take it back to the reseller you bought it from, they should give you a new one then and there and sort out the warranty with ironman themselves. Getting you to do the run around is bull!

[Cuppa]

Agree with all the other responses. The rusty water leaking out is only the evidence of the problem, not the problem itself. Roofracks, especially on 4x4's can take a lot punishment & need to be up to the task. You don't want rust induced fractures in the middle of the Canning Stock Route or the Simpson. Ironman should do the right thing & give you either a full refund or a properly made replacement. If you are reading this thread Ironman, I suggest stepping in promptly & doing the right thing can only be to your benefit.

Cuppa

[MudRunnerTD]

Ironman are members here and had a Vendors Thread when they were Free.

I have today sent them a pm and directed them here. I assume some Corporate Response may happen on Monday.

Regards MR

[shaun100]

Thanks Guys - The rep from Ironman in Perth said I needed to make an appointment to have these bungs sealed up with sikaflex and it would take 2 hours minimum (oh, and they have a waiting room with TV). I would be really struggling to get there as I work 5 days a week and they arent open Saturdays so I suggested that if they are simply going to take out bungs, put some sika on them and push back in that I can do that at my house however I thought that they should reimburse me the cost (I suggested $200 as by my calculations @ $100 per hour these days) but no response.

To be quite honest, I really do not want this thing sitting on my roof anymore as its a ticking time bomb rusting from inside out.

As mentioned above, The last thing I want is it breaking when Im in the middle of nowhere......

[threedogs]

Pretty confident Ironman will do the right thing, mate of mine had a winch fail and they changed it no questions asked . Think the seller may be at fault here not Ironman.
To exchange a rusty roofrack will do more for their PR{ironman} than bad mouthing them, lets see what they say first before sticking in the knife M2Cw

They may need to review how its made and possible redesign it.

[shaun100]

Pretty confident Ironman will do the right thing, mate of mine had a winch fail and they changed it no questions asked . Think the seller may be at fault here not Ironman.
To exchange a rusty roofrack will do more for their PR{ironman} than bad mouthing them, lets see what they say first before sticking in the knife M2Cw

They may need to review how its made and possible redesign it.

I dont even want a replacement - I dont want their product at all now!!

Considering the quality of what I have, and the service, they can have it back and give me my $$ back....

Ill buy a different one..

[Bob]

Email them at the following address and enclose the Photos as above and ask for a full refund

info@ironman4x4.com


and also attach the following Link

http://www.nissanpatrol.com.au/forums/showthread.php?23766-Ironman-NOT-HAPPY!!!!

[growler2058]

Probably made with recycled rusty nails from Aussie building sites :tease:

[Parksy]

Certainly not a good look. Having iron man plastered all over the roof rack with a lot of rust stains running down the car from it. I know I wouldn't want to buy a product that did that to my car.

[NP99]

It's up to the retailer to fix the problem. I'd ask for a replacement too.

[my third 256]

i wonder if the product called CLRwill remove the stains
remember the adverts it removed rust stains from bath and on wall
and calcium build up in coffee pots
can get from hardware stores even bunnings

[rafa]

Hi All,

Just want to share my experience with Ironman 4x4.................

Not good. Ironman do post on here and are members of this forum. I have my troll booked in Monday for a 1200 winch and grabbing a 65L fridge freezer at the same time. I would like to think they do the right thing or I will have to re think my purchases.

No more hand balls ironman. If you take our cash do the right thing.

Marty Darwin.

[choppie]

i wonder if the product called CLRwill remove the stains
remember the adverts it removed rust stains from bath and on wall
and calcium build up in coffee pots
can get from hardware stores even bunnings

I would not put CLR on my wagon as it could affect the paint being that strong?????????????

[threedogs]

Maybe squirt some LANOtech up the holes , I love this stuff and eco friendly.
I suspect the holes are there to prevent pressure build up if fully welding

[my third 256]

could try a bit an an out the way place

[Cuppa]

It's your roofrack & car & by all means try to sort it, but if you do it will stuff any possibility of Ironman sorting it or offering a refund, not unreasonably. I would suggest not rushing into anything, contact Ironman direct & give them a reasonable opportunity to respond, before deciding your next step. They have to have the chance to see the problem & the damage caused. Alternatively fix it yourself as best you can, & leave it at that. Any manufacturer can produce something that falls below standard from time to time, it's how they deal with it when brought to their attention which should determine their reputation.

Cuppa

[shaun100]

Ironman are members here and had a Vendors Thread when they were Free.

I have today sent them a pm and directed them here. I assume some Corporate Response may happen on Monday.

Regards MR

Thanks but assumed wrong. No response. To this or my further emails.

[Maxhead]

Thanks but assumed wrong. No response. To this or my further emails.

Depends where they are but it might be a public holiday there like it is here....Give them till tomorrow and see how you go mate.

[shaun100]

yes mate, You are correct - MY Bad.

Depending on where they are I believe there is a few different holidays today.....

Cheers

[shaun100]

Hi All, Just had a call from the Ironman representative. There seems to be a lack of communication somewhere in the chain and he hasnt recieved my emails / messages. As such, Ironman are prepared to replace the unit which I can exchange where I purchased. I think this is good and ii is definately frustrating that we ended up where we are. Nonetheless, there is progress and that is really all I asked for.....

[Parksy]

Excellent news Shaun. This is what will keep customers returning. Happy days!

[NP99]

Great result there. Well done Ironman and members.

[Bloodyaussie]

Its what should be expected with something like this. . Glad its sorted.

[healy]

Id be getting your money back whats to say it wont happen again that is f##ked I wouldnt accept another cage off them

[Winnie]

That's what should have happened in the first place. I would not buy from the guys you bought it off again.


Sent from my iPad using Motorculture mobile app

[macca86]

I would want my money back and a full detail clean to get the rust out then buy a rack off someone else

[Warwick89]

Good to see they are paying up.

[Ironman 4x4]

Hey Guys,

Just wanted to clear the air on this. We are helping out Shaun with his roof rack, but I wanted to make it clear that we had come to what we thought was an agreement a number of times before this final outcome, each time for it to suddenly become an issue again.

We received the first contact from Shaun via email on Wednesday 2nd at 9:36pm, the first thing we did once Melbourne opened was passed it onto the Perth branch, who opened a few hours later. As soon as Perth opened our branch manager called Shaun and they agreed for him to come to our Branch and have us remove the rack and clean the car as well as dry the roof rack and seal the holes with sikaflex and replace the grommets. We offered him a work light for his inconvenience of
his time that is worth $100.00 he was happy with this arrangement.

We thought the matter was concluded, but then he posted this across multiple forums (x4 at current count) and on our FB page.

At this point our branch manager contacted him again via Phone and offered to fix the problem immediately himself (as the workshop was already booked out), he was happy to come down to the branch and we even offered to work on it on Saturday (when we are normally closed).

We've then had to follow up again after his issue with driving to our branch, and this time come to an agreement to have our branch manager drive out to him and provide a new rack and take back the one he currently has. From our knowledge he is happy with this final resolution.

I just wanted to make it clear we have gone above and beyond to try and offer solutions multiple times. It is very rare for a rack to have this occur and would only happen if the bungs that get placed in the holes were not to be fitted, allowing water ingress into the rack tubing.

As everyone knows there is always two sides to every story, I just wanted everyone to be clear on our side of it.

Regards,

Matt
Ironman 4x4

[AB]

Thanks for getting back to the forum Matt and it looks you guys have made a decent effort to rectify the issue and have explained everything to us.

I am closing this thread now similar to the other thread we closed from another well known supplier the other month as both stories have been told and I hope everyone is happy with the outcome.