Morton
27th August 2013, 07:09 AM
well for the 3rd & last time I have had the unfortunate experience to have used a particular supplier for my 4wd needs, after 3 conversations one of which was face to face in the showroom counter I now have a standard SM clutch in my truck, this is meant to handle rockcrawler gears, aggressive tyres, tough rear diff, unlike some I like to play & play I do, I punish my 4wds because that what I do, I toasted my last standard factory clutch & after spending 2 days on the phone to Brisbane & Melbourne including hours of running around to different clutch mobs in Sydney & flogging forums like this one I settled on a particular clutch, a clutch I could purchase cheaper in Melbourne even though the Manufacturer is 5 minutes away from my Sydney home, this particular supplier did a better price so it was a no brainer as to where to purchase it, so that's what I did. I went to the gearbox company doing the work for me & saw a pretty shiny silver clutch sitting behind my motor, I new immediately it was a standard clutch by the colour, several phone calls later I was informed by the supplier this was the clutch I was quoted on, well I thought I was present during these conversations but it would appear that I wasn't.
I was told I would have to pay an additional $400 for the clutch I thought I was ordering which is dearer than what I could get in Melbourne, I wonder why this is? This does not include the labour needed to remove, clean, repack & take back the wrong clutch, collect & install the correct clutch, apparently this is my issue, I now this clutch will fail, it is designed for the highway, not offroad as I need, it will slip when I need traction the most. I will not name this Supplier but they are on here & some people know who I am talking about, I have edited previous posts to remove their name but I will make sure that all the people I know will know what they have done to me this time, I am President of my club, chair a 4wd Committee, sit on 2 other committees heavily associated in the 4wd community, have regular dealing with suppliers & heavily involved in the 4wd Adventure show in Sydney, I have now made it my business to tell the 4wd Community about this supplier, I am a little Aussie battler who supports a stay at home Mum & 4 young children, I work extremely hard for my money, spend it very wisely on the best kit I can buy, a clutch is a very important purchase & should never be taken lightly, I researched it & based on popular opinion decided on this clutch only, thanks to this supplier I will be back in a short period to replace something that will cost a small fortune.
I would like to thank you for bending over the little guy because you made a mistake, people like me are happy to accept people makes mistakes, we all do, unlike you, we have to honour our mistakes but I refuse to pay additional labour costs for your mistake, you refuse to do anything about it as it was clearly put to me it is a money issue as well, sorry this is YOUR mistake not mine so please be advised, I am in 2 4wd clubs & several forum & website associations including this forum, as this supplier is somehow associated or affiliated with this forum I will not name them, but that does not stop me naming & shaming this supplier on every other form of social media I have access to, this will goes to 100's if not eventually 1000's of 4wders in NSW & around the country, again I thank you for burning the little man to make you feel like a big player
I was told I would have to pay an additional $400 for the clutch I thought I was ordering which is dearer than what I could get in Melbourne, I wonder why this is? This does not include the labour needed to remove, clean, repack & take back the wrong clutch, collect & install the correct clutch, apparently this is my issue, I now this clutch will fail, it is designed for the highway, not offroad as I need, it will slip when I need traction the most. I will not name this Supplier but they are on here & some people know who I am talking about, I have edited previous posts to remove their name but I will make sure that all the people I know will know what they have done to me this time, I am President of my club, chair a 4wd Committee, sit on 2 other committees heavily associated in the 4wd community, have regular dealing with suppliers & heavily involved in the 4wd Adventure show in Sydney, I have now made it my business to tell the 4wd Community about this supplier, I am a little Aussie battler who supports a stay at home Mum & 4 young children, I work extremely hard for my money, spend it very wisely on the best kit I can buy, a clutch is a very important purchase & should never be taken lightly, I researched it & based on popular opinion decided on this clutch only, thanks to this supplier I will be back in a short period to replace something that will cost a small fortune.
I would like to thank you for bending over the little guy because you made a mistake, people like me are happy to accept people makes mistakes, we all do, unlike you, we have to honour our mistakes but I refuse to pay additional labour costs for your mistake, you refuse to do anything about it as it was clearly put to me it is a money issue as well, sorry this is YOUR mistake not mine so please be advised, I am in 2 4wd clubs & several forum & website associations including this forum, as this supplier is somehow associated or affiliated with this forum I will not name them, but that does not stop me naming & shaming this supplier on every other form of social media I have access to, this will goes to 100's if not eventually 1000's of 4wders in NSW & around the country, again I thank you for burning the little man to make you feel like a big player